So August 6th we arrived for our 4 night/5 day stay in Milan. Arrived at Cadorna Station which was very close to the accommodation. We got to the place and rang the buzzer.. No answer. We then decided as we were a bit early we would wait. We waited until 2, the check in time on the booking confirmation and still no one was there. Luckily some other visitors arrived as well and they were able to phone the owner (Our phones were not set up to make calls abroad) and he informed them he was 15 minutes away. We were relived and waited. When he arrived (Unfortunately didn't get his name) he introduced himself and was very nice, however he informed us that we had been sent to the wrong location for our hotel. It was actually an apartment 30 minutes away by public transport (The apartment we had booked was in Piazza Della Trivulziana). This was not the start to our holiday we were hoping. I informed him that the Google Maps link takes me to this address and he said that this is an issue he has had with Booking.com (Who I booked through) for a long time and there have been several occasions this has happened. However we weren't just going to relocate our whole holiday that easy as we had planned to walk everywhere and now would have to spend more money on public transport. This so far wasn't the fault of Capital Suites (However I did feel that if this a common problem then the owners should ensure they confirm the address and point out that there are sometimes mix ups before arrival) but the man was very nice and let us use his phone to call booking.com. After about 3 hours of calls and the lovely owner taking us for a coffee and waiting whilst we made the calls we got nowhere and decided to give up and go to the other apartment. He showed us the best route and we eventually got there after a very long and hot day. We were hungry and wanted showers and to settle down for the night.
My partner went to the well located supermarket below us and got some food whilst I unpacked.. when I took a look around the apartment it was nice and spacious on first viewing and had decent sized rooms. However the description we received in our email confirmation says that the apartment would have an oven/toaster/microwave and kettle. The apartment had none of these and my partner had just brought frozen pizzas from the supermarket (as well as bread for toast) for us to cook because we were told there would be an oven. There was a hob/dishwasher etc. and cutlery and plates were all fine. After realizing there was no over however we were at the end of our temper with the entire day. The women who had checked us in did not speak any English at all (Which I usually wouldn't have a problem with but with it being an apartment not a hotel it made contact with anyone a lot harder and also a very touristy area). We also could not make phone calls and so we could not phone anyone to inform them of this. After this first day we decided to put it all behind us and enjoy our holiday, however for a family or for people who don't forgive as easily as us it could have been a real downer for the holiday. Only having a hob to make dinners is a lot more difficult and gives you way less options for meals. Luckily the supermarkets are very good and we had taken money to eat out. But regardless this was false advertising...
WiFi was good and Air Con was good
On the up side - We had an absolutely wonderful time in Milan it is an amazing city and 100% recommend visiting the place and all it has to offer. However please if you book with Capital Suites contact them before you arrive and confirm everything, from the location of your booking to the amenities in the apartment as they don' seem to do such a thorough job of that themselves.
- Official Description (provided by the hotel):
- The building 'Magenta 62' is a noble house in the neoclassical style originally built by Lombard craftsmen on the project, it seems, by the same Piermarini. The client was a noble stranger of whom, today we’ve lost historical tracks. It seems that he was a patron sponsor of the Convent of the Little Bells (convento Delle Stelline) and devoted in Santa Maria Delle Grazie, in fact the palace is only twenty meters far from the monument;The construction is dated (by Robert Ribaudo architect, urban planner of the Milano town-hall ) in the first half of the seventeenth century.Between the years 1966 and 1968 was subject to heavy maintenance, in conjunction of which has been built behind another building, the garages have been excavated, and has formed the beautiful garden at the frieze of the two bodies of the building.The facade still has a rich portal architraved, flanked by pilasters of granite, two balconies: the first with a mistilinea plant, with elegant wrought-iron railings and the other, neo-classical, linear, with a rich era concrete columns . The windows on the facade are contoured of variously shaped plaster, standing out along with two smaller balconies at sides, with decorations and iron railings. In this context, and inspired by the extreme closeness of the Museum of the Last Supper, we wanted to dedicate all of our suites to the artists of the Italian Renaissance.Welcom to capitalsuites.it ... more less