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“Never again”
Review of Capital Suites

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Capital Suites
Ranked #195 of 288 Speciality Lodging in Milan
Reviewed 27 April 2017

I have been staying in Capital Suites apartment in Piazza della Trivulziana 6, Milan for one week with my family. Simple description of what I found: the window in the sleeping room could not be closes (see photo), the shower was leaking (photo), they were repaired two day later. Mold on the wall above the shower (photo), dishes and cattery dirty and not fitting for 6 person. One out of 4 gas burner was out of use. Description of the apartment misleading its two rooms NOT for 6 persons, cupboard or storage spaces for six are missing, a simple cloth hanger at the entrance is not there. Refrigerator door is not properly closing, wall are dirty and there is a general sense of abandon and dirtiness. Last but not least the glass windows keys of the entrance door are defective, only after many trays the door can be opened.

Stayed: April 2017, travelled with family
Thank Céline L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1 - 5 of 37 reviews

Reviewed 19 August 2016

So August 6th we arrived for our 4 night/5 day stay in Milan. Arrived at Cadorna Station which was very close to the accommodation. We got to the place and rang the buzzer.. No answer. We then decided as we were a bit early we would wait. We waited until 2, the check in time on the booking confirmation and still no one was there. Luckily some other visitors arrived as well and they were able to phone the owner (Our phones were not set up to make calls abroad) and he informed them he was 15 minutes away. We were relived and waited. When he arrived (Unfortunately didn't get his name) he introduced himself and was very nice, however he informed us that we had been sent to the wrong location for our hotel. It was actually an apartment 30 minutes away by public transport (The apartment we had booked was in Piazza Della Trivulziana). This was not the start to our holiday we were hoping. I informed him that the Google Maps link takes me to this address and he said that this is an issue he has had with Booking.com (Who I booked through) for a long time and there have been several occasions this has happened. However we weren't just going to relocate our whole holiday that easy as we had planned to walk everywhere and now would have to spend more money on public transport. This so far wasn't the fault of Capital Suites (However I did feel that if this a common problem then the owners should ensure they confirm the address and point out that there are sometimes mix ups before arrival) but the man was very nice and let us use his phone to call booking.com. After about 3 hours of calls and the lovely owner taking us for a coffee and waiting whilst we made the calls we got nowhere and decided to give up and go to the other apartment. He showed us the best route and we eventually got there after a very long and hot day. We were hungry and wanted showers and to settle down for the night.

My partner went to the well located supermarket below us and got some food whilst I unpacked.. when I took a look around the apartment it was nice and spacious on first viewing and had decent sized rooms. However the description we received in our email confirmation says that the apartment would have an oven/toaster/microwave and kettle. The apartment had none of these and my partner had just brought frozen pizzas from the supermarket (as well as bread for toast) for us to cook because we were told there would be an oven. There was a hob/dishwasher etc. and cutlery and plates were all fine. After realizing there was no over however we were at the end of our temper with the entire day. The women who had checked us in did not speak any English at all (Which I usually wouldn't have a problem with but with it being an apartment not a hotel it made contact with anyone a lot harder and also a very touristy area). We also could not make phone calls and so we could not phone anyone to inform them of this. After this first day we decided to put it all behind us and enjoy our holiday, however for a family or for people who don't forgive as easily as us it could have been a real downer for the holiday. Only having a hob to make dinners is a lot more difficult and gives you way less options for meals. Luckily the supermarkets are very good and we had taken money to eat out. But regardless this was false advertising...

WiFi was good and Air Con was good

On the up side - We had an absolutely wonderful time in Milan it is an amazing city and 100% recommend visiting the place and all it has to offer. However please if you book with Capital Suites contact them before you arrive and confirm everything, from the location of your booking to the amenities in the apartment as they don' seem to do such a thorough job of that themselves.

  • Stayed: August 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank TiffiniFJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2016

Good location - less than 10 mins walk from the Duomo. Everything else was very poor.
Booking & Property not fit for purpose:
Address incorrect on booking confirmation - had to email (no response) and then ring TWICE to get correct address, turns out it was a mobile number so got hit for that cost too!

As requested, rang when an hour away from apartment - despite this, apartment was not ready and still had to be cleaned, so we had to leave our belongings and head out without getting a chance to change/freshen up.

Damaged wood flooring in hallway, outside bathroom - EXTREMELY HAZARDOUS. See attached photos. We had to place some clothing on this to prevent bashing our toes all the time.

Shower is designed in a wetroom style, but not effective in containing water spray from shower, resulting in flooding in bathroom and all items in bathroom getting soaked (even those hung on hooks, or on sink unit)

Cheap & nasty bedding - attached photo says it all....

Random very large picture sitting on floor in hallway - why?? Was this just dumped here for no apparent reason?

Insufficient cutlery, glasses, equipment in kitchen - didn't lend itself to being 'self-catering'

No-where to leave luggage after check out on final day, so had to drag it around Milan with us

AC only in the bedroom

Excessive building works taking place in neighbouring building resulting in excessive noise levels (drills, sanders, God knows what!), so not possible to be in the apartment during working hours.

All in all, very disappointed with the condition of the property and would not recommend it to future travelers. I stayed in some pretty poor establishments 20 years ago when backpacking, but this was shocking - I cannot believe they charge people to stay here.

Room Tip: Don't book with these...
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  • Stayed: July 2016, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank HeartofHerts1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 August 2015

The information and imagery from the owner make one believe it is a 1BR apartment, which can conveniently accommodate 4 adults. Instead we were given a studio room with two of us having to sleep on a sofa bed. On the negative side: the beds are pathetic and electricity was shut down once, but fortunately the cleaning staff was around to turn it back on in the cellar. On the positive side: very central (although do make sure you know which street you book on, the owner rents at two different locations without making it perfectly clear), high ceilings, very clean.

Room Tip: Do confirm the address and ask if it is a 1BR or a studio!
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  • Stayed: July 2015, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Ventuio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 May 2015

The positives: The apartment I stayed in faced a courtyard so it was quiet. The modern studio apartment and bathroom is very spacious with small kitchenette; it was very clean and tidy. It is very well located, in walking distance to DaVinci's Last Supper, Cadorna station, Sforza Castle. Overall, a nice residential area.

Negatives: As many have mentioned, the WIFI didn't work so this must not be a temporary problem since many have mentioned it. I was also given an alternative WIFI signal to try but it didn't work either. When I advised the lady on the same day that checked us in, she said, since it was a holiday weekend, the internet company wouldn't be able to fix it. That's understandable, what isn't is that others have also complained about the WIFI so it seems to be a regular problem which still hasn't been fixed. And, then each guest is mislead and told the WIFI "just went out". If I was in Milan solely for leisure, maybe this wouldn't be as much of an issue but I was also there for work so WIFI was needed even more. Luckily, there was a cafe down the road that I could go to but this was not the intention (to work in a cafe) when I booked the apartment.

The shower is modern yet has barely any water pressure! It is nearly impossible to wash your hair.

I was also told, as others have mentioned, that the apartment would have some kind of welcome/starter kit in the kitchen. We didn't even have a bottle of water in the fridge. I text the lady that checked us in about this and she never addressed it or got back to me about it (I was there for 3 days). If this service isn't offered anymore, then take it off of your booking info and confirmation and don't position the apartments as something of "luxury" and of offering "extra services" because that was not the case here.
And, guests, be prepared to bring all toiletries and things needed for the kitchen because the apartment was completely empty. I have stayed in many vacation rentals in the past and, at least a bottle of water, milk, sugar, soap,etc would be provided. Some places are generous enough to leave a bottle of wine. No, it's not necessary, but if you advertise something, then deliver on it. It's a shame, because the apartment is well appointed and in a good location so, if they can get their customer service and WIFI fixed, then it worth a try.

  • Stayed: April 2015, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank YourFriendInItaly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Capital Suites

Address: Corso Magenta 62, 20123 Milan, Italy
Region: Italy > Lombardy > Milan
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette Room Service Shuttle Bus service Suites
Hotel Style:
Ranked #195 of 288 Speciality Lodging in Milan
Price Range: $222 - $397 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Capital Suites 3*
Number of rooms: 3
Official Description (provided by the hotel):
The building 'Magenta 62' is a noble house in the neoclassical style originally built by Lombard craftsmen on the project, it seems, by the same Piermarini. The client was a noble stranger of whom, today we’ve lost historical tracks. It seems that he was a patron sponsor of the Convent of the Little Bells (convento Delle Stelline) and devoted in Santa Maria Delle Grazie, in fact the palace is only twenty meters far from the monument;The construction is dated (by Robert Ribaudo architect, urban planner of the Milano town-hall ) in the first half of the seventeenth century.Between the years 1966 and 1968 was subject to heavy maintenance, in conjunction of which has been built behind another building, the garages have been excavated, and has formed the beautiful garden at the frieze of the two bodies of the building.The facade still has a rich portal architraved, flanked by pilasters of granite, two balconies: the first with a mistilinea plant, with elegant wrought-iron railings and the other, neo-classical, linear, with a rich era concrete columns . The windows on the facade are contoured of variously shaped plaster, standing out along with two smaller balconies at sides, with decorations and iron railings. In this context, and inspired by the extreme closeness of the Museum of the Last Supper, we wanted to dedicate all of our suites to the artists of the Italian Renaissance.Welcom to capitalsuites.it ... more   less 

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