I've booked Glam Hotel in Milan, through Booking.com, for the night of the 26th of June for one night.
I arrived at the hotel around lunch time and they had a room ready so I dropped my bag and went out and didn't returned until about 8pm.
When I checked in I just left my bag, I didn't stop in the room at all so when I returned at 8pm I changed and refreshed and as I was moving around the room I realised that the carpet around the mini-bar was soaking wet, again, I was in a hurry to go out so I stopped at reception and mentioned about the wet carpet and asked them to check the room and maybe move me to another room. The receptionist said that that they can't repair anything in the evening but they will try to move me to another room.
I went out for dinner and when I came back around 10.30, there was none at the desk so I went to my room and checked the carpet, the carpet was still soaking wet and I realised that the TV and plug sockets were fused from the flooded carpet so I called reception and explain the situation. The receptionist send someone upstairs and he tested the sockets, and remote control and said the same thing that all was fused because of the faulty minibar.
I said fine, I would to be moved to another room so the receptionist said that they have other rooms but they haven't been cleaned, I mean, there were two people on duty just speaking to me, I found confusing to why they could not sort out a room.
I flew out very early in the morning so I didn't see the manager or supervisor but I messaged the hotel next day and never heard back, messaged the hotel a couple of times and finally left a review but still nothing.
Then I messaged Booking.com about 6-7 times and they were keep saying that is nothing to do with them, I know that they are the "middle man" but that room was a safety hazard so they should be able to discuss differently with the hotel.