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All reviewswater bustre archired suitegreat hoteltrain stationmodern hotelcanal viewjewish ghettoguglie stopminute walkquieter areaclose to the hotelhotel barmain attractionsaway from the hustle and bustlequiet locationmarco polo airport
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144 - 149 of 2,582 reviews
Reviewed 15 February 2018

We stayed here for 3 nights recently and the location is really good especially if you come from the airport by boat. Room cleaning a little slapdash leaving half drunk cold coffee cup by the bed and not refilling the coffee/tea supplies. Breakfast had a good choice but all a little tepid especially the coffee. Bar soulless and overpriced - many local bars at half the price so why would you bother with the hotel one. Might be good to not overcharge and perhaps you might get an atmosphere going? Overall not bad value but it’s always the little things.....

Stayed: February 2018, travelled with family
Thank Kay W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarnivalPalace, Direttore at Carnival Palace Hotel, responded to this reviewResponded 18 February 2018

Dear Kay W,
Thank you for your comment on Tripadvisor, it was a pleasure for us to have you as a guest. We apologize for the inconvenience with the cleaning of the room, in any case we would like to clarify our maids are always very careful to clean. Probably or price may seems higher than other locals bar, keep in mind we do our best to offer our guests fresh and quality products, during breakfast and especially in our bar. It was a pleasure to have you as our guest, thank for your comment because help us to improve our services. We hope that despite these episodes, we can welcoming back you for your next stay in Venice.
Best Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 February 2018

My husband and I traveled to 4 cities in Europe for our honeymoon and the service in Venice and, specifically, the Carnival Palace hotel was the absolute best! We stayed there for 4 days. I wish we had eliminated some of the other places from our trip and stay at the Carnival Palace longer. We absolutely loved this hotel.
The front desk agent (Eduard) was great! Thank you for such a nice stay. The hotel is beautiful. It is great if you are visiting with a significant other. The decor alone sets the mood for a great time ;) Loved it!

  • Stayed: December 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
4  Thank Stephanie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarnivalPalace, Direttore at Carnival Palace Hotel, responded to this reviewResponded 11 February 2018

Dear Stephanie D
Thank you for your commen, happy to know that you had a pleasent stay with us. We hope to welcoming back very sooner. Best Regards
Emanuele Buttazzo

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Reviewed 3 February 2018 via mobile

located close to the jewish ghetto.
a beatifull and modern hotel.
staff is friendly and welcoming.
rooms are nicely decorated and confortable.
breakfast is great.
a perfect place for a ramantic escape in Venice.

Stayed: January 2018, travelled solo
Thank Manuel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarnivalPalace, Direttore at Carnival Palace Hotel, responded to this reviewResponded 4 February 2018

Dear Manuel B,
Thank you for your comment on Tripadvisor, we are so happy to know that you enjoyed your stay with us.
Hope to welcoming back in your next stay in Venice.
Best Regards
Emanuele Buttazzo

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Reviewed 3 February 2018 via mobile

We arrive not knowing much! Took the water taxi to the Carnival Palace. Just a few meters from the Tre Archi stop. We went in- loved the service. Loved the room. Loved the beautiful breakfast which was included loved the evening bar tender
Would love to return to this hotel. Especially now that I know my way!

Stayed: February 2018, travelled as a couple
Thank oangelw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarnivalPalace, Direttore at Carnival Palace Hotel, responded to this reviewResponded 4 February 2018

Dear Oangelw,
Thank you for shared your experience on Tripadvisor. We are so happy to know that you had a pleasent stay with us, we hope to welcoming back for your next stay in Venice.
Best Regards
Emanuele Buttazzo

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Reviewed 1 February 2018

Please note the photos are not a true representation of the rooms you will get. The renovated rooms are superior rooms only on the ground floor all others are very old, small and smelly, with very poor quality beds. I truly suggest unless your booking the superior rooms on the ground floor you can do a lot better.
In addition, make sure your bookings are pre payed in advance on line, in the event you will need to add a day to your this establishment will take advantage and really overcharge
Unless pre payed on line this establishment will take advantage to the fullest if you need to add an additional day to your stay.
Hotel staff is friendly, service during breakfast is nice, lavish along with great verity of fresh fruits, veggies and great tasting coffee

Stayed: January 2018, travelled on business
Review collected in partnership with this hotel
1  Thank 2callhenry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarnivalPalace, Direttore at Carnival Palace Hotel, responded to this reviewResponded 4 February 2018

Dear 2callhenry,
Than you for your comment on tripadvisor. We are sorry about this issue had in our hotel.
In our hotel we have so several rooms, when the guest make a reservation, they choose only the category, the picture published online are just informative to have an idea about the color, furniture, etc... Anyways we will check the pictures and in case we will fix it.
Regarding the prepayment, consider, Our rates are in line with the market, so they can be higher or lower depending on the period or the weekend anyway they are applied in the respect of our guests. We suggest you for the next time, to contact the hotel directly in order to avoid unclear prices online.
Was a pleasure to had you as our guest and we hope to welcoming you in your next stay in Venice.
Best Regards
Emanuele Buttazzo

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