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“Very good hotel”

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San Clemente Palace Kempinski
Ranked #42 of 385 Hotels in Venice
Certificate of Excellence
Reviewed 17 September 2017

If you want an outdoor pool in Venice, there are only a few choices, and I can recommend this hotel.

The good:
- generous sized rooms and nice bathrooms
- pretty island, big, lovely old buildings
- attentive service
- prompt and frequent boat shuttle.

The bad:
- rip-off prices knowing you are isolated on the island, see later on for examples
- smoking permitted at outdoor breakfast in the confined courtyard. I expect this in public in Italy and I don’t mind it at the hotel bars, but a luxury hotel with focus on its spa and island should take the lead and prioritise the health and comfort of other guests in my opinion. A third of guests at any one time are smoking, it really ruined the outdoor breakfast experience (passive smoking, smell, taste, coughing)
- food at breakfast is ok but not great, especially for the price (chewy scrambled egg, too fatty bacon, two types of butter but no healthier spread, no live stations, nothing novel)
- facilities do not make use of the island and waterside view, e.g. outdoor breakfast is in an enclosed courtyard, pool not waterside
- no coffee or tea making facilities in room
- expensive fixed room service charge prevents small orders
- there is a bar right by the pool, but nobody comes around to ask for orders

Some aspects are not worthy of a 5 star hotel. This is my first stay at a Kempinski so I don't know if it is typical of the group:
1) A free room upgrade if available on check-in was part of my deal. I was denied the upgrade because, I was told, no rooms were available. But they were available as I checked before and after on the official website.
2) We were not warned at the time of booking of potential disruption during our stay due to a private event. There was noisy rigging of a marquee and audiovisual equipment over some days, which especially spoiled our outdoor time e.g. by the pool.
3) They charge rip-off prices knowing you are isolated on the island. Not premium prices, not luxury hotel prices, not Venice prices, but rip-off prices. Take one example: 8 Euros for 250ml of Coke - this is FOUR TIMES the price of St Marks Square and cannot be justified.
4) My repeated emails prior to arriving asking about menus and prices were ignored (now I know why as they are probably embarrassed), but my other emails were answered promptly

Stayed: September 2017, travelled as a couple
Thank Rob G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SanClementeComms, Direttore generale at San Clemente Palace Kempinski, responded to this reviewResponded 27 September 2017

Dear Rob G,
Thank you for your detailed feedback on your stay at our resort.
We are glad to hear that you enjoyed the hotel location, premises and grounds as well as appreciating our service.
We regret that some inconveniences prevented you from fully enjoying your stay with us; please rest assured that we have noted all your comments in order to further improve our service, as we strive to make our guests’ experience the most memorable possible.
We would be honoured to have you as our guest again soon.
Warm regards from San Clemente Island,
Silvio Iacovino – General Manager

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38 - 42 of 897 reviews

Reviewed 17 September 2017 via mobile

We have just returned from a five day stay at San Clemente and it was fantastic. The hotel is fantastic and the staff are fabulous and couldn't do enough for us. The setting is stunning and it's nice to get out of the city at the end of a busy day and relax in the hotel. There is a complementary water taxi every 20 minutes all day and evening.

We ate in the pool side restaurant and the food was pricey but very good. Pizzas were delicious as was the lobster ravioli !

If we return to Venice I will definitely be booking San Clemente again and highly recommend it.

Stayed: September 2017, travelled as a couple
1  Thank LadyMuckForfar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SanClementeComms, Direttore generale at San Clemente Palace Kempinski, responded to this reviewResponded 27 September 2017

Dear LadyMuckForfar,
Thank you very much for your enthusiastic feedback on San Clemente Palace Kempinski.
We are extremely glad to hear that your experience with us met your expectations and you have positive memories of your stay. Thank you in particular for your kind words about our staff, since every single member of our team strives to ensure the best experience possible for our guests.
We look forward to welcoming you again soon.
Warm regards from San Clemente Island,
Silvio Iacovino – General Manager

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A TripAdvisor Member
336
Reviewed 16 September 2017 via mobile

We stayed at San Clemente Palace to have some isolation from the bustle of Venice. We were not disappointed! The island is beautifully landscaped and definitely gives you a nice calm from the busy tourist sections of Venice. We loved the Clemente Bar which has a very large patio out to the water (perfect for a sunset cocktail with views of San Marco). The snack tray they bring you with any order was a meal in itself! The room was elegant and masterfully decorated. The staff were very friendly and personable. We were walked to our room by the lady who checked us in (a nice touch). A nice tip is that the island doesn't have an ATM nor do they exchange onsite. So make sure you have enough Euro on hand. We were short for our airport water taxi and they only take cash. Thankfully they accepted a mix of USD and Euro. Another tip is that the pool cocktails are potent! One drink and I was good to go

Stayed: September 2017
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SanClementeComms, Direttore generale at San Clemente Palace Kempinski, responded to this reviewResponded 27 September 2017

Dear Guest,
Thank you for your positive feedback on your experience at San Clemente Palace Kempinski.
We are glad to hear that you had the opportunity to enjoy San Clemente Island’s way of life. We are also happy you appreciated the hotel location, which makes the hotel a welcoming retreat after a day spent in Venice. Thank you very much for praising our staff and their service as well.
We would be delighted to have you as our guest again soon.
Warm regards,
Silvio Iacovino – General Manager

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Reviewed 16 September 2017

The location is perfectly in an island 10 minutes sail from Piazza San Marco. It was no t easy to find the dock of the hotel's motorboat. Have in mind that shares the same dock at the right of the waterfront once you get from San Marco if you don't mind to pay a 80€ taxi from the train station. The hotel is luxurious. Wide spaces, huge gardens and very clean. The junior suite was so big and the three of us had enough space to feel comfortable. What surprised us is that high speed internet had an extra cost even though as we were members of their fidelity program they didn't charge it.

Room Tip: The View of the park and pool is the best
See more room tips
  • Stayed: September 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank joaquin g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SanClementeComms, Direttore generale at San Clemente Palace Kempinski, responded to this reviewResponded 27 September 2017

Dear joaquin g,
Thank you for taking the time to review our hotel.
We are glad to hear that the overall experience was positive and that you appreciated your room and the hotel grounds.
We look forward to welcoming you again soon.
Warm regards from San Clemente Island,
Silvio Iacovino – General Manager

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Reviewed 15 September 2017 via mobile

My husband and I stayed at this hotel for our 2nd wedding anniversary in April 2016. It was beautiful and spectacular in design and very original since it is a converted monastery. Rooms are nice; nothing spectacular but clean, elegantly decorated and simple.

The breakfast was great as was the service. The food was fresh and tasty and the facilities were excellent, including the regular boat shuttle into the main town. The pool was beautiful and very relaxing. We didn't get to enjoy it as it rained a lot during our 4 day stay but would have if the weather was better.

Have since recommended to a friend who visited a few months ago and she thought it was just as good as we did.

Stayed: September 2017, travelled as a couple
Thank Som1London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SanClementeComms, Direttore generale at San Clemente Palace Kempinski, responded to this reviewResponded 27 September 2017

Dear Som1London,
Thank you for taking the time to review our hotel.
We are glad to hear that the overall experience was positive and that you appreciated your room and the hotel grounds as well as its facilities.
We would love to welcome you and your husband to our island again soon.
Warm regards,
Silvio Iacovino – General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about San Clemente Palace Kempinski

Address: Isola di San Clemente 1, 30124 Venice, Italy (Formerly The St. Regis Venice San Clemente Palace)
Region: Italy > Veneto > Province of Venice > City of Venice > Venice
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Family Hotel in Venice
#14 Business Hotel in Venice
#30 Luxury Hotel in Venice
#77 Romantic Hotel in Venice
Price Range: $505 - $924 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — San Clemente Palace Kempinski 5*
Number of rooms: 190
Official Description (provided by the hotel):
San Clemente Palace Kempinski is set on a private island in the Venetian lagoon, approximately 10 minutes away from Piazza San Marco. San Clemente Island may not be reached by public transportation: only the hotel's own boats and water taxi services may access this private Venetian retreat. This luxury hotel is recognisable for outstanding service, finest accommodation, exceptional cuisine and its leisure facilities. ... more   less 
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Also Known As:
San Clemente Palace Hotel Venice
San Clemente Palace Hotel And Resort

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