We booked two rooms in this hotel for two families and were told both rooms would have 4 beds and their own bathroom.
We arrived late (we had told them our time of arrival and even called them well in advance to say we'd be half an hour late because we were driving and traffic was bad). When we arrived we found there was no parking - which is okay as Verona is very difficult with a car! So we asked them if they could recommend a parking spot out of town. They did not want to know.
Then we asked if, before we drove out of town and unloaded 5 kids, whether we could see our room to check it was big enough. They would not let us see the room we would be staying UNTIL we threatened to just walk out. When they did let us see one of the rooms there were only 2 beds and there was clearly very little room for another - let alone two. They also admitted that all the rooms with bathrooms were already occupied.
We did not end up staying at this hotel and instead found a lovely place about 5 minutes drive away where the staff were very helpful and open.