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Reviewed 4 March 2020

The hotel is in a great location but it's facilities are disappointing. The bar is in a corridor, there is no comfortable lounge area and the Spa has to be booked by the hour, at a cost of Eu 30. The website led us to believe that it was available for all guests, which we took to mean we could use the pool and hot tub at anytime the Spa was open. Sadly this is not the case.
Our room overlooked the central open air court, which was noisy in the evenings when there was a private function in the Meeting Room, as attendees spilled over into the central court.
We had a few maintenance isses as well, on 2 mornings our electricity tripped out, the bathroon towel rail only ever partially heated and the bathroom hairdryer never worked.
The staff were friendly and helpful, the room spotless and the 1 evening meal we ate in the restaurant was good. Breakfast was good.

Date of stay: February 2020
Review collected in partnership with this hotel
2  Thank FDLHughes
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Giovanni Ruisi, Proprietario at Quintocanto Hotel & Spa, responded to this reviewResponded 23 July 2021

Dear Sir /Madame,
thank You for spending Your time for this review, we apologize for the inconvinience You had.
As You can see from the other reviews this is not our standard of services, we realy apologize and we hope to see You once again and have the possibility to offer You the real standard we usualy offer.

Best Regards
The Staff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 February 2020

Extremely well located hotel to discover the city. Price is correct. Beautiful old building in great condition. Only 15 minute walk from the train station and located right in the heart of the old city.

Room tip: Rooms are small, but in very good shape and very clean.
Date of stay: February 2020
Trip type: Travelled with family
Review collected in partnership with this hotel
2  Thank firstminute
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
quintocanto, Direttore at Quintocanto Hotel & Spa, responded to this reviewResponded 17 February 2020

Dear Guest,
thank You for choosing Quintocanto Hotel & Spa and spending Your time for this review.

Best Regards

Keswan Monien
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 January 2020

mini bar empty after room change, split based air heaters, no coffee machine (just tea), room change after strong fancoil noise. SPA (pool, sauna) needs to be booked upfront and paid; was occupied all days.

Room tip: took Deluxe, try not to get one in the ranges 200 to 300; undefined noise in those rooms, needed to change room at midnight.
Date of stay: January 2020
Trip type: Travelled as a couple
Review collected in partnership with this hotel
2  Thank rwelli129938
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
quintocanto, Direttore at Quintocanto Hotel & Spa, responded to this reviewResponded 17 February 2020

Dear Guest,
we apologize for the bad services, we hope to have the possibility to welcome You in the future and provide a better service.

Thank You for this review

Best Reagards

Keswan Monien
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 January 2020

Excellent central location, surprisingly quiet. Everything worked fine, blue lighting in the bathroom was fun. Friendly staff. Located in pedestrian zone, so a bit tricky to access. Not barrier free, you will need to navigate some steps if you are not on the first floor

Room tip: Ask for a quiet room at the back
Date of stay: January 2020
Trip type: Travelled as a couple
Review collected in partnership with this hotel
2  Thank E208NVtraveler
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
quintocanto, Direttore at Quintocanto Hotel & Spa, responded to this reviewResponded 17 February 2020

Dear Guest,
Thank You for choosing us and spending Your time for this appreciated review.

Best Regards

Keswan Monien
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 January 2020

The hotel has a great location, very close to the main spots. The room is small but clean. There are 2 things I don't like about this hotel,
1. It’s very confusing for the driver that come here for the first time. They would better prepare some map or statement in English cause google map shows totally a different route.
2. The elevator stopped in the morning we left.

Room tip: Don’t expect too much.And the elevator is out of working in the morning.
Date of stay: January 2020
Trip type: Travelled as a couple
Review collected in partnership with this hotel
2  Thank bjiali454957
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
quintocanto, Direttore at Quintocanto Hotel & Spa, responded to this reviewResponded 17 February 2020

Dear Guest,
Thank You for choosing Quintocanto Hotel & Spa, regarding Your 2 points we apologize for the elevator and inconvinience, regarding the directions we send an email to all our guest 3 days prior arrival date to indicate the best way to reach us, unfortunately we are in a limited traffic zone an we understand that for our guest it is not so very easy.

Best Regards

Keswan Monien
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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