In Jun/July 2019, a tragedy occurred in my life and had to find a way to move forward and a place to stay while I took care of my things as I needed to leave my home due to a terrible situation.
I booked myself into Casena Dei Coli, a place I had wonderful memories from, so I thought, I’ll go there to feel safe while my life was falling apart. With a minor issue during ordering, which wasn’t their fault, they helped me get a room, one that I almost lost due to this mistake of online booking through a third party.
Deborah who was handling the situation was an angel, like many that week, so many wonderful people came to my rescue, hidden angels all teamed up and showed me what a wonderful soul so many had in my most desperate hour. From Deborah the receptionist to the manager, to the kitchen staff, they were all incredibly supportive and kind, it brings a tear to my eye how wonderful they were with me.
Attentive and understanding of what I was going through, they took good care of me. I cannot recommend this place highly enough, it is a perfect little heaven, hidden from the rest of their surroundings. With wonderful room service, amazing breakfast with delicious items to enjoy, they gave me an incredibly safe and happy environment to pull through during my tragedy. I will forever consider them part of my most precious memories from Palermo.
Everyone was beyond helpful and beyond perfect in their care for me and the hotel is amazing. I’ve been there many times and I will return again and again. I’ll send friends there and I’ll bring whoever I’ll travel with there as well. I know I praise them a lot, but I don’t do this just because…
I’m not paid to say any of this, I am speaking from my own experience and their service and professionalism was beyond perfect… they are a true hidden gem in Palermo… utterly kind, utterly professional and my stay there was healing. Thank you to Deborah, to the manager that day, to the kind dude who helped me out after work… Because of you all, and so many in that week, I got out safely and with so many helping souls who I now call dear and close friends.
My highest recommendation goes to the staff and this hotel for being so professional and going out of their way to make me comfortable and offering care and assistance in my time of need.
I’ll be seeing you all again shortly when I come back visiting.
Have a happy New Year and a successful one!
Gracie mille amici ❤️