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All reviews nice hotel a sea view room beach towels public bus nice size junior suite old style perfect location renovation mirror
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Reviewed 19 September 2018

Our room with a sea view was lovely and very comfortable. The pool was very well kept and the gardens were well kept. We had a lovely large room overlooking the sea but we were surprised no tea and coffee making facilities were provided. Overall a good hotel but in need of some updating.

Room tip: Ask for a sea view
Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Tibby2753
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direzione_CRM, Responsabile relazioni con la clientela at Mondello Palace Hotel, responded to this reviewResponded 20 September 2018

Dear Guest
Many thanks for choosing our Hotel for your holiday and for your kind review.
Best regards and see you soon.
All the best from Palermo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2018 via mobile

Restaurant food excellent, having said that the waiters are more interested in serving corporate clients- we had to ask several times for a bucket for our wine. We kept being told it was coming whilst we watched them fawn round others and even saw them give an ice bucket to a couple for their water!! Very disappointing, having said that the was really tasty. Shame as we were so annoyed it rather spoiled the evening.

Date of stay: September 2018
Trip type: Travelled with friends
Thank tinick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direzione_CRM, Responsabile relazioni con la clientela at Mondello Palace Hotel, responded to this reviewResponded 10 October 2018

Dear Guest
Many thanks for choosing our Hotel for your holiday and for your
review.
We are so sorry for the misunderstanding with the waiters.
We hope to see you soon, all the best!

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Reviewed 12 September 2018

It used to be a nice hotel, superly nice located in front of the sea (OK, some 25 min from the airport), a beautiful garden & park, large spaces, outdoor restaurant, nice hall and bar. But it needs large renovation and modernization, also in the personnel (waiters). The restaurant (dinner) tries to offer special dishes but the food quality is below average wrt the price.

Date of stay: September 2018
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank oibafomer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direzione_CRM, Responsabile relazioni con la clientela at Mondello Palace Hotel, responded to this reviewResponded 10 October 2018

Thank you for your feedback following your recent stay with us. We are pleased to hear that overall you had a pleasant experience but disappointed that the dinner did not meet your expectations, but we want to guarantee the high quality of our products. We hope you will choose to stay with us again and look forward to welcoming you back to the Mondello Palace Hotel. Sincerely

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Reviewed 28 August 2018 via mobile

We stayed here in August 2016 .
We came for a family wedding and had a family room . This was plenty big with an inter joining room .
The pool was big and fresh water , the area was kept clean and were always plenty of sun beds.

The grounds are well kept and pretty.

Date of stay: September 2017
Trip type: Travelled with family
1  Thank MorrisBasildon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direzione_CRM, Responsabile relazioni con la clientela at Mondello Palace Hotel, responded to this reviewResponded 28 August 2018

Dear Guest,
we really appreciate you review.
See you soon, best regards!

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Reviewed 28 August 2018 via mobile

The Mondello Palace Hotel is a 25 minute drive from the airport and is well located, being central to Mondello beach. The beach itself is fantastic and the hotel benefits from having a private section where they provide towels.

It is clear that many of the fixtures/fittings on the ground floor of the hotel are new, so can assume that the hotel is being renovated in stages. This investment should continue to the rooms which are pretty basic.

The main issue was a lack of information/interest from staff. On arrival we were not told how to access the beach (you need a wristband), how to access the WiFi, what time checkout was etc. There was also no information provided in the rooms. The breakfast staff were not welcoming and only the bar staff provided some warmth.

The location and amenities of Mondello Palace Hotel are really good (beach access, pool, breakfast) but some basic hospitality issues need to be fixed.

Date of stay: August 2018
Trip type: Travelled with friends
Thank xrdcx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direzione_CRM, Responsabile relazioni con la clientela at Mondello Palace Hotel, responded to this reviewResponded 28 August 2018

Dear Ryth,
thank you very much for your review on tripadvisor.
We are sorry you did not totally enjoyed your stay into our property, in particular, we are sorry that the hotel service did not match your expectations and our standards. We met you at the check out and when we asked you if everything was fine you replied to us that everything was ok.
Our staff is always helpful and kind, so we are particularly sorry to read your note. Anyway, we will compare with the team to better understand your disappointment.
Looking forward to welcome you again into our property, we remain at your complete disposal at all time.
Best regards

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