My Husband booked this hotel for us to rest up after our lovely wedding, as it was stressful during these times. I emailed the Mercure ahead to see if they could offer us an upgrade or something nice for when we arrived. The Mercure replied positively. They booked our taxi from the airport and we were looking forward to our stay.
When we arrived, we were offered a room on the 3rd floor. There was no mention of this was the upgrade I was asking for, not even a congratulations.
Our room was a nice size and the bed was comfortable. There was a large balcony with no furniture, and when we first arrived, there was a man on our balcony, we think he was cleaning, and wanted to cut through into our room to leave. The WiFi can be a bit hit and miss, but mostly ok. The air con is noisy but it can be left on all day and turned off a night if needed. The shower temperature seems to be in the wrong place. There is a danger of knocking the lever with your arm, making you scold or freeze before you have realised you have knocked it. The bathroom floor is very slippery when wet. The room was clean, although housekeeping did forget to clean our room on one occasion.
The hotel is in a great location and Palermo has excellent street food. So I would strongly advise to not pay extra for breakfast at this hotel. It is far cheaper to go elsewhere. Due to social distancing, the food is now served to you, and you have to queue up for it. If I wanted scrambled eggs of on toast, I would have to queue for the eggs and for the staff to put the bread in to cook. I would then have to queue again to collect the toast and my eggs would be cold. Hot drinks are supposed to be offered to you once seated but we were sometimes missed. We gave up on breakfast we had paid for on a couple of occasions and went straight for the street food.
Because of the location I would stay here again, but I would do a few things differently. I would not pay for the breakfast, there are plenty of places you can eat at a much cheaper price. I would also bring a travel kettle and milk for the empty fridge in the room. That way I can have a hot drink every morning.