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Reviews (1,377)
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Reviewed 1 July 2012

I must say that everything is wonderful at the St. Regis Florence. Most staff are very very courteous and helpful. The rooms are very beautiful with an amazing view. The location of this hotel is impeccable. Breakfast is delicious. The Butler services could be a bit better. Some of the concierge can be a little impolite.
But overall, this IS the place to stay in Florence!!

  • Stayed: June 2012, travelled with friends
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Thank BforBoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 June 2012

I want to start by saying this is a beutiful hotel. However, on a Thursday evening there was a rock concert in an adjoining square which produced noise levels which exceeded the decibel level of a jet engine. These concerts seem to b e aregular feature of the square. Those unfortunate souls on the one side of the hotel were subjected to painful noise which went on past midnight. The manager showed no undue concern. This is a very expensive hotel, where one should be able to engage in some sleep. That sleep is not available. A request to change rooms was refused. After numerous complaints, there was no rsponse from management. The next morning, breakfast and a lecture were interrupted every ten minutes for over an hour by a malfunctioning fire alarm system. This was accompanied by a loss of lights until the whole thing was reset, only to repeatedly malfuntion. For those sleep deprived unfortunates who tried to sleep past 8 AM, this was their morning greeting.

Room Tip: Get a room facing the river, it is much quieter.
  • Stayed: June 2012, travelled with family
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3  Thank Das4545
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 12 July 2012

Dear Guest,

First of all, I would like to thank you for taking the time to write a review about your recent visit to the St. Regis Florence.
I'd like to extend my apology, but allow me also to explain you that the noisy night you are talking about was something really exceptional: It was organized by the district just in occasion of European Football semi-final match.
Should you ever return to Florence, please let me know if I can assist with any accommodation in any of our hotels and I will personally ensure that your next stay with us will be a most comfortable one

Kind regards,
Ombretta Comito

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2012

We reached platinum status on our Starwood account this year, so when we stayed at the St. Regis we were upgraded to a suite. Along with the suite came a butler. We'd never had the use of a butler and I assumed we'd have no use for the service. But Elisa was so friendly, helpful and outgoing that we found ourselves asking for recommendations for everything!

When we arrived, our room wasn't quite ready, so we had lunch at the cafe on the piazza. I'm usually leery of hotel food, but our meal was delightful. Everything was fresh and expertly prepared, and our meal gave us the sustenance to take on some sight seeing.

Our room was very cool, with two bathrooms, and a big bedroom separate from a living room. The view of the Arno was also great, and the sounds of the rushing water serenaded us to sleep.

Everyone we encountered was friendly and very competent. I'd go back in a moment!

  • Stayed: April 2012, travelled as a couple
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1  Thank SusanX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 June 2012

We stayed at the St Regis Hotel in Florence in March for two nights. Its location is perfect as it overlooks the river and walking distance to the centre of town. From the moment we arrived we were treated as royalty. The management and staff were friendly and couldn't do enough for us. We were upgraded to the royal suite which was just stunning and made our stay memorable. We certainly hope to return to Florence and wouldn't hesitate paying the little extra for luxury again.

Room Tip: If your in Florence for only a few nights stay overlooking the river it's worth the memories
  • Stayed: March 2012, travelled as a couple
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1  Thank Travellers5358
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 June 2012

This is a very nice new hotel, located in a very good area of Florence. The area can be kind of noisy at night though. The staff managed to have a lot of things wrong.... They told us the wrong time for when the shops opened, the one night I didn't already have a place picked for dinner they recommended a very touristy and not very good place, and put us in a cab for brunch at a place that didn't open for two hours.

  • Stayed: May 2012, travelled as a couple
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Thank RachelLP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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