We had an absolutely terrible experience at this restaurant. The ambience is beautiful (next to the duomo), but the food and the service were terrible. I'm not one to ever complain or write a review, but this place is truly bad.
We sat down to have their lunch special, which is spaghetti and a 0.5 liter bottle of water. We ordered 2 specials. Instead he brings a 1 liter bottle of water and states that since we opened it, that it is not part of the special (idiotic...but tolerable up to this point). We ordered sparkling mineral water. But the waiter brings us still water. Since we opened it, we had to order another liter of sparkling water. Then comes to caprese salad, which was bland, despite us dousing it with oil. The bread was as hard as the duomo church in the ambience. He only brings 2 plates despite us 5 of us sitting there. I ask for extra plates and he states that it is coming. I assumed that it was in the dishwasher. He then takes away my plate and brings the 2 pasta dishes, without any other plates. I again ask for a plate and he looks puzzled. So I tap my fork on the plate and state "plate...plate". He gets offended and tells me not to talk to him that way and that I should stay home. Since this got escalated, I went to the front desk and asked them to talk to the manager about having a waiter unable to either speak Italian or English (he was Bengali). After arguing over what to pay and what not to pay, I end up paying for 2 liters of water, 1 caprese, and a spaghetti and peppe plate. $26. We ate half the caprese and my daughter took one bite of the spaghetti.
I told them that I would pass along my experience to the TripAdvisor community. They didn't care.
Finally, I want to let you all know that I'm not one to complain or write bad reviews, because I truly believe that most people have good intentions. Now this is probably all speculation, but I believe the problem here is that this place is probably not doing well from a financial perspective and therefore hire waiters where the primary language is neither English or Italian. Moreover, they are not familiar with what it means to compete for tourists in search of an Italian dining experience. They think that by offering 10 Euro specials of a small pasta plate and a 0.5 liter of water that people will flock to it irrespective. That's what drew us here originally. I have always taken TripAdvisor for granted because I assumed that we were splitting hairs in this community. Now I know that this community serves a very valuable purpose and we should never take a wonderful dining experience for granted.
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