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“Please trust this review & stay away!!!!”
Review of Hotel Real

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Hotel Real
Ranked #391 of 410 Hotels in Florence
Reviewed 28 January 2017

From a none complaining couple who have been to many very basic hotels - please take note of this review! This hotel was booked for us as part of a trip to Rome, Florence & Venice. All 3 hotels were 3* hotels chosen by the tour centre. This hotel cannot even be rated as a 1*. On arrival at this hotel we were greeted by a man behind a reception desk whose appearance can only be described as dirty. There was a very unkempt lady sitting at a table which the man informed us was the breakfast area. The hotel was not welcoming in any shape or form with very poor decorating and the smell of cigarette smoke and a terrible fusty smell which hit you as soon as you entered the building. We got the key to our room and found the room to be dirty and the shower cubical was extremely small and very dirty. The smoke smell by this time had got to our throat in a very big way and the smell in general was making us feel sick. We used the wifi in the hotel to get on to booking.com to look for other hotels and booked another 3*hotel within minutes. We went down to reception to check out and told the man on reception that we could not stay as the hotel was dirty and the cigarette smoke was affecting us in a big way. He just shrugged his shoulders and took the key as if it was a normal occurrence. The hotel is not as near to the centre of Florence as advertised and would have meant a bus ride into Florence each day had we stayed there. The location of the hotel would not be safe for any young travellers. We feel this hotel should not be advertised or recommended as a 3* hotel. If you are considering using this hotel then I would strongly advise you don't under any circumstance.

Room Tip: Don't book this hotel!
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  • Stayed: January 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank karenZ6796HI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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11 - 15 of 183 reviews

Reviewed 4 December 2016

After reading the reviews, I must have had very low expectations of this hotel. Maybe that is why I thought that my stay here was good. The staff are friendly, was allowed to changed to a twin room even though the tour operator made a mistake and booked double room for us. Also rather enjoyed the breakfast, seems to be home made.
The major con is the location. Found it difficult to reach the centre of Florence even thought there is a direct bus.

  • Stayed: November 2016, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank Diana P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 October 2016

The fact there was gated parking.

Check in was very slow. After a long distance of travelling in the early hours of the morning we just wanted to get into our hotel room. Staff could of also been more friendly and welcoming.

  • Stayed: May 2016, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Hubbles R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 August 2016 via mobile

If this is a 3 star hotel someone is being paid off. No hot water. Toilet didn't flush completely. Curtains not blacked out so anyone could see in. Dirty - cobwebs on door frames. Only redemption - walkable to the airport. Need I say more????????????????

Stayed: August 2016, travelled solo
Thank Ted L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 August 2016 via mobile

Being close to the airport has huge benefits if you have an early flight to catch. I did not so the hike into Florence became a bit tedious however the public transport around the area is not too bad. Word of advice when catching public transport. Don't bother to buy a ticket. The locals don't.

One huge benefit of this location is its proximity to some local eats which are great value. Not far down the road is probably the best Florentine steak you could ever have and there is a supermarket not too far away either for some well priced wines.

When we arrived the hot water in our room was not working and the gentleman working that day put us in another room very quickly and without issue.

When checking out they are more than happy to hold onto your bags until you need to collect them.

Stayed: August 2016
Thank Andrew W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Real

Address: Viale Luigi Gori 31, 50127, Florence, Italy
Region: Italy > Tuscany > Province of Florence > Florence
Amenities:
Bar / Lounge Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #391 of 410 Hotels in Florence
Price Range: $47 - $183 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Real 3*
Number of rooms: 49
Reservation Options:
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Also Known As:
Real Hotel Florence

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