I was ill, had seen a doctor, but as there was no aircon in room (room 112) as promised I had come downstairs to get into the night air around 4.10am. I could barely breath. The main complaint is, however, as follows: The night watchman firstly refused to open the hotel door to the outside but after much arguing he eventually did. He would not open the gate to let me out to wait for my taxi booked for 4.30am. I had been advised at check in to be outside 'by the tree 10 mins early' because taxis are very busy and will not wait. When another taxi for 4.20am arrived he slammed the gate shut in my face and would not allow me out. He shouted menacingly at me that it was not my taxi, that I could not go outside, all the while shaking his fists. I could not believe he was depriving me of my liberty. He was actually illegally depriving me of my liberty. I was totally distressed. I am 70 and as I said, was ill and under medication from a doctor. If it were not for him having to open the vehicle gate to let a van out and me rushing through I don't know where it might have led. The taxi driver from the 4.20am booking was very kind and advised me to sit tight and he was back in 10 mins to pick me up for the airport. He said he was very ashamed for his city and said that I should write this in my report because as a taxi driver, he could not deal with this hotel.
The night watchman is a horrible disgusting little toad. He deserves instant dismissal.
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- Also Known As:
- Real Hotel Florence