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“It's better to be in a tent than in this hotel”
Review of Hotel Real

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Hotel Real
Ranked #391 of 410 Hotels in Florence
Reviewed 30 September 2017

We had a reservation an arrive at time, but the hotel cancelled the reservation 2 hs before we arrive because some fake excuse, but they offered us an alternative room more expensive.
The interesant point is that they informed us about the cancelation after they saw our israeli passports . . . . .

Room Tip: Don't approach to this hotel
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  • Stayed: September 2017, travelled as a couple
    • Value
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    • Service
Thank Gaby B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4 - 8 of 183 reviews

Reviewed 27 September 2017 via mobile

This is by far the worst hotels i have ever seen (and being a travel agent, i've seen a lot). The rooms have just an ooooold slim bed and nothing to cover you if the temperature will fall. The windows are not closing fully. In the room you will not found anything else useful. Even the A/C.
In the morning, at 08:00, someone started to work on there with working machines, right at our wall. Whe we tried to discuss with the reception, we didn't find anyone there.
This hotel is a nightmare. Stay away from this.

Stayed: September 2017, travelled with friends
Thank Ferjolt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2017 via mobile

If you want to experience a living nightmare, this is it. The air conditioner doesn't work. Floor was very dirty. I booked a queen bed room but got the wrong one. They said it's out. Not good at all. Find another hotel. There are plenty of hotels that has similar price range but better quality.

Stayed: August 2017, travelled as a couple
Thank Dongwoo P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2017 via mobile

We picked this hotel because it was a 3 star with liw prices. Because of the price we didn't expect much, but ...
So, the A/C was leaking. Water went beneath the bed. The bathroom door was bot closing. The electricity went down on level 2! No glases in the bathroom. The smell was ... bad! The power supplies were not ok; my laptop cable got stuck and struggled for 15 minutes to get it out.
Worst hotel from our 9 daiys tour in Italy.
Stay away ! For sure you cand find better alternative. Not sure you can gen worse.
Should be a 1 or 2 star hotel, but deffinetly not 3.

Stayed: July 2017, travelled as a couple
Thank Luci_bondar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 July 2017

I was ill, had seen a doctor, but as there was no aircon in room (room 112) as promised I had come downstairs to get into the night air around 4.10am. I could barely breath. The main complaint is, however, as follows: The night watchman firstly refused to open the hotel door to the outside but after much arguing he eventually did. He would not open the gate to let me out to wait for my taxi booked for 4.30am. I had been advised at check in to be outside 'by the tree 10 mins early' because taxis are very busy and will not wait. When another taxi for 4.20am arrived he slammed the gate shut in my face and would not allow me out. He shouted menacingly at me that it was not my taxi, that I could not go outside, all the while shaking his fists. I could not believe he was depriving me of my liberty. He was actually illegally depriving me of my liberty. I was totally distressed. I am 70 and as I said, was ill and under medication from a doctor. If it were not for him having to open the vehicle gate to let a van out and me rushing through I don't know where it might have led. The taxi driver from the 4.20am booking was very kind and advised me to sit tight and he was back in 10 mins to pick me up for the airport. He said he was very ashamed for his city and said that I should write this in my report because as a taxi driver, he could not deal with this hotel.
The night watchman is a horrible disgusting little toad. He deserves instant dismissal.

  • Stayed: July 2017, travelled solo
    • Value
    • Rooms
    • Service
Thank Fergus13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Real

Address: Viale Luigi Gori 31, 50127, Florence, Italy
Region: Italy > Tuscany > Province of Florence > Florence
Bar / Lounge Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #391 of 410 Hotels in Florence
Price Range: S$46 - S$182 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Real 3*
Number of rooms: 49
Reservation Options:
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Also Known As:
Real Hotel Florence

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