We were a little trepidatious about staying here as we had read mixed reviews on the website. However, we needn't have worried. We were given 2 double rooms, one ground floor as requested. Both rooms were spacious and had everything we could need, although we did note that there was a damp smell that got stronger as the day wore on - possibly from the bathroom?
The hotel was very well located for getting into Lucca, and we had no problem getting use of the free parking. We took breakfast at the hotel too. We made our decision on the basis of ease, but the breakfast itself was ok.
We took full use of the garden area, and enjoyed sitting out here having a drink before heading out for dinner in the evening. Beware the ambulances rushing up and down the street during the night though - they are rather loud!
All in all it was a perfectly satisfactory stay. Given it's location we thought the hotel was very good value (ie. cheap) and as a result one must adjust ones expectations accordingly. We would happily stay here again though.
I had to clean the room before entering: inches of dust and dirt everywhere, expecially under the bed and behind the wardrobe. I had to pay 120 Euros just for one day.
Spoke to the owner on the phone (he was busy on the seaside (???) instead of properly running his place !!!). The answer given by the hotel-pro was the worst I've ever heard: "You speak silly ... you stupid tourist" (??????)
We stayed there as we were passing through Tuscany. Our group of 4 was placed at the top (3rd floor). The rooms were cute but the 3rd floor is very low with the roof inclined to make walking a little difficult. The hotel staff was very friendly and the reception area is very charming. The spa is actually an above ground jacuzzi which was empty when we stayed there. The air conditioning which are room sized wall units was not nearly enough to cool our room and the other couple we were traveling with had to wake up early and go straight to the nearby laundromat due to an infestation of bed bugs. When we told the staff in the morning, they offered no compensation (not that we were looking for any). They did however give us a plastic trash bag to help us contain the infestation to our immediate articles of clothing. It seems that many people have had pleasant experiences here which is why we booked in the first place but if I had to stay here, I'd avoid the 3rd floor.
Me and my girlfriend stayed there for two nights: we had made reservations for a room, but since the "hotel" was overbooked we were placed in a fold out couch in the basement of the building, with 4 other guests. It seems as though the receptionist lived in the basement as well, his room separated from the guests' only by a divider (the second night we were there he was shouting on the phone until 3 am). Apparently the guests are also supposed to share the TINY bathroom with him (which was never cleaned during our entire stay - very dirty floors and all sorts of products all over the place).
On their website they advertised as having a jacuzzi and free rental bikes, but when we asked the receptionist about he told us the jacuzzi was out of order and the bikes were all broken.
However, the location is pretty good, being only a 5 min. walk to the Lucca walls.
The B&B arranged a shuttle service from Pisa airport which was very good for us middle aged ladies. The room was spacious, spotlessly clean with a full size fridge and lovely bathroom with a heated towel rail. The shower unit was smaller than the UK standard but that is usual in Italy (don't drop the soap!) At reception (always manned) we were given recommendations for restaurants which were reasonably priced and good value. Nothing was too much trouble. We did not take up the offer of breakfast as there were plenty of small cafes nearby. Ideally located to explore Lucca or catch a bus from the bus station just inside the Sant'Anna gate.