We are Americans, living in Rome for a year, and we have traveled extensively throughout Italy, both before our year in Rome, and during this year. We were in Tuscany for a week, with family, and went to Siena for a day outing. Our intention was to stop for coffee as we entered the walled city, through Porta Camollia, and this was our choice. Bad choice. I don't write very many reviews, and I don't think I've ever written a one star review - but I'm going out of my way on this one. I went to the bar, and attempted to order in Italian (my wife is fluent, but I'm just doing my best to try and learn Italian, and one good way to learn is to "try"). Most restaurants or bars, they are nice and friendly, and they help you. This waiter behind the bar was just flat out rude. He acted like he didn't know what I was asking for (really? it's 10:00 a.m., and I'm saying "tre cappuccini" - and he can't figure it out?). I tried again - and even again, but as getting nowhere with this guy. I NEVER walk out of a place that I walk into - but we did on this one. It was just very obvious that he didn't want to have anything to do with us (I'm sure by my accent he was aware that I was American), so we left and had a lovely coffee up the street at another spot along the way. I like giving good reviews - but this experience (after 8 months in Italy so far) was by far the most rude we have been treated the entire trip. Sometimes I read a bad review, and think that perhaps the person writing it didn't know what they were doing. That wasn't the case here. We have been to perhaps 100 bars/cafes for coffee, at least? It was clear what was going on, and it was upsetting. Bad impression for grandma (she was traveling with us on this visit), and bad representation of Italians, who are typically so nice and friendly. Don't patronize this business - they don't deserve it.