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All reviews quality hotel reception staff bit dated one night breakfast was included old city tv serviced taxis
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Reviewed 11 October 2017 via mobile

Hotel was fine - clean and comfortable. Just one tip: do not try to walk there from the station. Invest in a taxi. I did walk and found the "new" part of Perugia to be very pedestrian-unfriendly - busy roads and shockingly poor pavements. The old city on the hill is, of course, a joy. But again, don't try to walk there - take the modern transit system, which is within walking distance of the station. A little pod comes along every couple of minutes and takes you to the historic part in a few minutes. Well worth seeing.

Date of stay: October 2017
Trip type: Travelled solo
1  Thank Albertsquare01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 October 2017

the food was very good ; the pool fantastic and the room service on time. Cleanliness was top notch and the standards of presentation very good. one English speaking tv channel on the tv which was bbc. Management spoke good english

Date of stay: September 2017
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 September 2017

We stayed here for 3 nights as part of a group of five, and we were all very happy with our stay.
The welcome was adequate, and questions about where to catch the bus to town were answered informatively. It's a long slog up into the old town, but there is a bus service, and the taxis are very quick to arrive. We took the bus partway, then used the escalators, which take you through the historic underground displays, to reach the top.
Our rooms were close together on the second floor, and were immaculate. The showers were hot and powerful. The rooms were well-serviced every day, with clean bedding alternate days. We had a cross-trainer in our room, I'm not sure why. We didn't use it, but others might appreciate it.
Wifi reception was good at all times. Perhaps previous problems have been sorted.
We used the pool, and hired huge, fluffy towels which we kept for our stay. The pool was very clean, the poolside loungers were comfortable. There was a poolside snack menu available at lunchtimes, but we didn't avail ourselves of it. The pool was a bit chilly for me, but our friends felt it was fine.
In the evening we used the bar, which was serviced on request. It is near the reception desk, so it wasn't a problem. The gin measures were generous and dishes of nuts and crisps were provided with no charge. We ate at the hotel on our first evening, and the menu was wide and interesting. All of us thoroughly enjoyed our meals; they were delicious! I was surprised the dining room was so quiet.
Another contributor described the reception staff as cold, but we had some warm, jokey conversations with them.
Breakfasts were very good, with a huge choice. Coffee came from a machine, but there was a notice saying that this was to speed things up, but staff could accommodate other requests. There was fresh fruit, fresh bakery products, cold meats and cheeses, cereals, yogurts and seeds for toppings. The staff were constantly clearing and re-laying tables, and renewing supplies. Nothing ran out in the time we were there.
My only small niggles were that I had brought the wrong plug adapters, and the hotel had none to lend, which I found surprising. Also the fruit juice was from a machine and it was rather weak.
We had rooms facing the motorway but were not disturbed by traffic noise.
Yes, the outside is unprepossessing, and the decor is traditional and a bit dated, but the hotel is clean and comfortable, and I would certainly use it again.

Date of stay: September 2017
  • Trip type: Travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank SMW2468
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 January 2017 via mobile

We where there for 2 evenings and the experience was what we expected!!!

Small things that didn't give as the confort of "modern" or the charm of classic, or the service of ****

Reception was very cold, "number x, second floor, I need you passport .."; not more nor less

Breakfast included very little options , we arrive no one there but as we where at the wrong table later one somebody shout in Italian that that was wrong .... I understood but I didn't even look .....

The sauna ?? "Close one hour ago" (well that was at 1600h)

In general not service, clean but old fashion!!'

20' walk to center

Date of stay: January 2017
1  Thank Javier N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 September 2016

So much about the Perugia Plaza is 5-star, but it was let down by the most basic of service. Something I feel sure can be rectified very easily.

The rooms are clean and of a good size with facilities one would expect for a 4-star hotel. They were serviced perfectly each day. Beds were not the most comfortable I've slept in, but this being a subjective point, I'll not dwell on it further.

The high spot was the restaurant which we couldn't fault in terms of ambience, service and food. We ate there on each of the 4 evenings we were at the hotel and enjoyed a wide variety of cuisine all of which was prepared and presented perfectly. The service, from all the staff was faultless. Breakfast was typical European fare with a wide choice

Now for the only issues we had. Our welcome by the reception staff was somewhat less than enthusiastic and not to the standard we have experienced in other similar establishments. There was a distinct lack anything more than basic courtesy with no enthusiasm or warmth in the welcome. We like an aperitif before dinner, which always seemed a chore for the reception staff to organise. There was no resident barman and the bar was only opened on request. However, when a restaurant waiter was called to serve drinks, that service was faultless. Basically, the whole reception area and functions therein need updating as a priority.

Overall, we wouldn't hesitate to use this hotel again, but would certainly hope the above issues are dealt with before we return.

Date of stay: September 2016
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank 129R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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