I acknowledge that Geneva is an expensive city but this hotel is totally overpriced for the quality of service and poor accommodation offered.
Our double room was in the eaves so nearly 1/3rd of the floor space was barely useable (unless you happen to be shorter than 4 foot). This coupled with a massive air conditioning unit meant that you couldn't swing the proverbial cat!
Even more disappointing was the complete indifference of the staff at breakfast time. The buffet was not replenished so by 9am there was hardly any choice, and the few slices of bread left languishing were stale, completely unacceptable when you are paying for a buffet breakfast. If it is first come, first served they should make this clear.
The hotel was hosting a training course and the delegates, working on their presentation, were blocking access in the dining area and the staff made no attempt to ask them to relocate to a less disruptive location. I know the delegates themselves should have recognised they were in the way but as they didn't seem to acknowledge this I feel the staff could have stepped in.
Interestingly, we were never asked if everything was OK, even at checkout. I guess this is because they knew the answer would not be very positive.
Overall I would suggest that travellers seek alternative accommodation unless you enjoy being ignored and staying in cramped rooms.More
- Free Wifi