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Reviews (1,431)
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All reviewstrain stationred light areanice hotelexecutive roomseparate toiletfamily roombusiness hotelhotel is locatedlake genevaold townbusiness triplate at nightbuffet breakfastfew minutes walkcomfortable roomsmain stationexpensive city
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Reviewed 3 weeks ago

As always, a very warm welcome at Reception.
The receptionist was already aware of my allergy to cigarette smoke and ensured that I was booked into a Non Smoking Room.
Also, I was very pleased to be given a free travel pass for the duration of my 9-day stay.
Unfortunately, there was a problem with my room but this was resolved first thing the following morning.
As a result of this efficiency and customer care I will definitely be staying at the Novotel the next time I come to Geneva.
Indeed, after staying in this hotel, I wish that I could come to Geneva more often.

  • Stayed: June 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Dunkirk_DunesTourist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelGeneveCentre, Responsable réception at Novotel Geneve Centre, responded to this reviewResponded 2 weeks ago

Dear Dunkirk_DunesTourist,

Thank you for reviewing our property.

We look forward to welcoming you and we hope to count you as one of our loyal customer.

Kind regards,

Gregory V

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Stayed for to nights and it is very clean hotel.and about 8 min walk to lake Geneva , the servise is very good and the staff is smiling and helpful and friendly.
Breakfast er also very good and they clean the dishes from the table when you have finished. . If you are driving then there is a garage for small cars and It costs 30 chf for 24 hour. The bed are small for to people , but it is fine bed.
It was noise out at the night, (2 floor ) But it was ok,
One thing.if you go in the street rue de berne near hotel ibis ( just the corner of novahotel ) then it is diffrent plays. Prostitutes are in front of one building near ibis hotel and not so good place. We went to change money beacause the staff told us the way.

Room Tip: Higher floors are i think quieter
Stayed: June 2018, travelled with family
Thank Hjördís A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelGeneveCentre, Responsable réception at Novotel Geneve Centre, responded to this reviewResponded 2 weeks ago

Dear Hjördís A,

Thank you for your kind review and staying at Novotel Geneve Centre.

Our car park allow cars up to 1m70 high.

Other options are available in terms of exchange office. Do not hesitate to ask our front desk.

We look forward to welcoming you soon.

Sincerely yours,

gregory V

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Reviewed 4 weeks ago

I stayed at Novotel Geneve Centre with my family for 2 nights in May.The hotel is well located, close to the lake.The staff were very kind and friendly.We had a very nice , comfortable,spacious suite.The breakfast was nice.Overall we had a very nice experience for 2 nights.

  • Stayed: May 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank marianlourdescoutinh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelGeneveCentre, Responsable réception at Novotel Geneve Centre, responded to this reviewResponded 3 weeks ago

Dear marianlourdescoutinh,

Thank you for your kind feedback.

We look forward to welcoming you again.

Sincerely yours,

Gregory V

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Reviewed 4 weeks ago via mobile

Stayed here for long weekend, great location 7 min walk from Geneva lake. Breakfest is semi Decent, but the hotel staff guests are not the best. They can be rude and we was told to leave the bar area when watching the World Cup because we did not buy a drink, they were quite rude about it and made it a scene. We are guests at the hotel and did not expect that kind of service. Would not recommend for family, business would be fine.

Stayed: June 2018, travelled with family
Thank Sharn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelGeneveCentre, Responsable réception at Novotel Geneve Centre, responded to this reviewResponded 3 weeks ago

Dear Sharn B,

Thank you for your important feedback.

We do apologize for our staff behavior and be assured we have spoken to them about the situation.

we hope you will come back to Geneva and stay with us again.

Sincerely yours,

Gregory V

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Business trip for a week. Novotel was well priced and located close to where I needed to be.
Staff were lovely, all very friendly. Hotel is comfortable and well equipped. Rooms were really very good and had everything needed for a business trip (except an iron which is located in a separate ironing room).
The only small gripe about the rooms was the quality of the towels. Everything in the room felt good quality, except the towels which felt 20 yrs old. I’m sure if wouldn’t take much to replace them with something that didn’t feel so much like a dishcloth.
Lots of comments here about the location. Yes it’s central. Yes it’s in the middle of the red light area. It certainly makes for some interesting sights as you return to the hotel in the evening! While it’s not to everyone’s taste, I never felt unsafe or threatened.
Overall a very good hotel that does most everything just right.

Stayed: June 2018, travelled on business
1  Thank Joe M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelGeneveCentre, Responsable réception at Novotel Geneve Centre, responded to this reviewResponded 4 weeks ago

Dear Joe M,

thank yu for your nice review. We will share it with our team.

We do apologize if our linen did not meet your expectations and we are working daily with our outsourced provider to improve the quality of it.

we look forward to welcoming you soon.

Best regards,

Gregory V

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