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Ameron Hotel Flora Luzern
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Reviews (299)
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Reviewed 28 November 2017

We booked a room at Ameron Flora for our weekend in Lucerne. The location is perfect, a short skip from the main train station, and a mere 50m walk or so to the river where you can see the Jesuit church, Kappelbrucke and all the other beautiful sights of Lucerne.

We arrived early in the morning and stopped by the hotel to ask if we could drop our bags off but the staff member checked us in promptly as there was a room already available. On top of that, we were surprised to find we'd been upgraded. I always think it's nice when a hotel will upgrade you for free if they have better rooms available. Always a nice welcome touch. Super efficient service, perhaps lacking a little warmth though.

The rooms are a decent size, large window (ours overlooking a courtyard), we had a free mini bar with the upgraded room, a very welcome touch. My husband claimed the bed was the best he had slept on in a hotel. They also have a pillow menu with items such as tea, face mask, things that will help you have a great night's sleep. It was so quiet that we didn't hear the cleaning ladies in the morning in the corridor. All-in-all it was a great sleep. The bathroom had nice amenities, and you could call reception for any misc. items such as toothbrush etc if you needed them.

The area is absolutely safe even late at night, there are many restaurants around on all sides of the hotel, and convenience stores close by. By the way, if you have a pet, they are allowed in this hotel for a small additional fee. I didn't see any but it is nice to know.

The reason I have only given 4/5 is, on the last day upon check-out we paid the city tax (a small amount) which we always expected but I heard the concierge mumble something in Swiss German about using public transport. I looked it up later and found that from the 1st of January 2017, every guest staying in any hotel in Lucerne is supposed to be given a Lucerne Mobility Ticket which gives free access to public transport in the city (zone 10). It is effective for the duration of your stay and since it is given upon arrival, you can use your hotel accomodation confirmation print-out before check in if you need to use PT to get to your hotel. HOWEVER, we never received this 'mobility ticket'. Granted, we walked around everywhere and did not end up using public transport, but if you're taking a payment of a tax that is then used to partly subsidise a mobility ticket provided by the city for all your guests, you should give it to your guests. Now, I have read past reviews and found at least one other that noted they did not receive the free mobility ticket. So, this is disappointing that it isn't the first time. We've stayed in other Swiss cities that offer mobility tickets (Basel, Geneva, Lausanne) and they were very forthcoming about it and helpful in how to use it.

  • Stayed: November 2017, travelled as a couple
    • Value
    • Location
    • Service
3  Thank LKK78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlthoffHotelGroup, Manager at Ameron Hotel Flora Luzern, responded to this reviewResponded 16 December 2017

Thank you very much for taking the time to share your detailed feedback with us.
We are delighted that you enjoyed your free upgrade and appreciated our product and services. Please rest assured that I will forward your encouraging feedback to my employees, since they are a great motivation and help us to continue in the same direction and to carry out joyfully and with enthusiasm.

Please accept our apologies for any inconvenience and disappointment that you encountered regarding the absence of your mobility ticket. We are sorry that we fell short of your expectations regarding the service that should have been provided to you.

Hoping that this experience has not permanently marred your opinion about the AMERON Hotel Flora. We are looking forward to welcome you back in the near future.

Best regards

Jessica Ternes and Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 November 2017

The purpose of our visit to Lucerne was the Piano Festival held in KKL thus we put the emphasis, when ordering the hotel, to it's location which is indeed optimal. But the stay proved that the hotel has to offer the guest much beyond it's location. It is remarkably professional, friendly and co-operative staff members aho are doing their jobs not "by the book" but with a lot of personal attention and motivation to give best serve. This indeed makes a big difference and provides the guest with an enjoyable and most satisfactory stay.

  • Stayed: November 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank VickySchlachet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlthoffHotelGroup, Manager at Ameron Hotel Flora Luzern, responded to this reviewResponded 28 November 2017

It was a pleasure reading your review. It is fantastic to read that you had a great time in Lucerne and enjoyed your stay . We take great pride in our typical welcoming AMERON-atmosphere and I am really happy to see that you liked it. We would be even more happy to see you soon again in Lucerne, Jessica Ternes and Team

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Reviewed 27 November 2017 via mobile

The best hotel I ever been, such a nice place, great location, close to everything bus, train, and the most nice people that work there ,
Very clean, very good food, the room is very good. Free mini bar of course

Stayed: November 2017, travelled with friends
Thank Rotem Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlthoffHotelGroup, Manager at Ameron Hotel Flora Luzern, responded to this reviewResponded 28 November 2017

Thank you very much for your compliments and recommendation. We are very happy that you felt very comfortable at any time and appreciated our quality of service. Yes, we agree - the location is the ideal starting point for your excursions and sightseeings in Lucerne and its surroundings. We would be even more happy to see you soon again in Lucerne, Jessica Ternes and Team

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Reviewed 25 November 2017 via mobile

Great hotel - in beautiful place of Luzern - only minutes walk to beautiful scenery’s of Luzern - hotel staff friendly and rooms great food was very nice - walking distance to many things to do around Luzern

Stayed: October 2017, travelled as a couple
Thank stanley031
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlthoffHotelGroup, Manager at Ameron Hotel Flora Luzern, responded to this reviewResponded 28 November 2017

Thank you very much for rating our comfort and service . Hope to have the pleasure of welcoming you back – Sincerely yours, Jessica Ternes and Team

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Reviewed 22 November 2017 via mobile

Very nice hotel with spacious rooms. Tidy throughout. Reception staff very helpful to our queries gave us free passes for public transport that we used till we stayed. The hotel is very near to the rail and bus stations. Chapel bridge, needle dam, Jesuit church, museum and so many places you can just reach walking. Excellent breakfast is served here. If I visit lucerne again this is the place I want to stay...

Stayed: November 2017, travelled as a couple
Thank Frank B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlthoffHotelGroup, Manager at Ameron Hotel Flora Luzern, responded to this reviewResponded 28 November 2017

It was a pleasure reading your review. It is fantastic to read that you had a great time in Lucerne and enjoyed your stay . We take great pride in our typical welcoming AMERON-atmosphere and I am really happy to see that you liked it. We would be even more happy to see you soon again in Lucerne, Jessica Ternes and Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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