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Reviewed 16 November 2021

Great stay at Casada Hotel. Welcoming staff, delicious breakfast, spacious and very clean room. It was a great location for arriving by train and an easy walk to the old city. We ate dinner the first night in the Bolero restaurant and it was excellent.

Date of stay: October 2021
    • Location
    • Rooms
    • Service
Thank DonnaE1076
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
CASCADA Hotel, General Manager at CASCADA Boutique Hotel, responded to this reviewResponded 18 November 2021

Dear DonnaE1076,
What a pleasure to read your review!
Muchas gracias! We are very happy you had a great and special stay with us.
To read such a positive feedback concerning our CASCADA Boutique Hotel, BOLERO Restaurante and last but not least our friendly staff is great and highly motivating.
We all thank you and hope to see you soon.
Best regards & hasta luego,
Eveline Limacher, guest relations manager & team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 October 2021 via mobile

Very welcoming staff, the check-in easy with all covid 19 measures followed. The room is spacious beautiful and colourful. It was a plus having a beautiful restaurant downstairs Bolero no need to go far. Thank you to the staff for making our stay memorable, for sure it is a must stay hotel.

Date of stay: October 2021
Trip type: Travelled as a couple
Thank bmtbassi
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
CASCADA Hotel, General Manager at CASCADA Boutique Hotel, responded to this reviewResponded 11 October 2021

Dear bmtbassi,
Many thanks for your exceptional review! We are thrilled that you have enjoyed your stay so much. Seeing our guests as happy and satisfied as you are definitely the greatest reward for our daily work. It is our number one priority that our guests feel at home at CASCADA Boutique Hotel and BOLERO Restaurante from the very first second. The team was also thrilled to read your compliments.
We are looking forward to having you back and send you and your beloved ones my best regards.
Eveline Limacher, guest relations manager & team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 September 2021

I stayed at the Cascada Boutique Hotel on a solo trip in September 2021.

In deciding to book the hotel, I wanted something close to the Lucerne train station and something rather central to old town Lucerne, the hotel fit the bill on both accounts.

It's about a five minute walk from the train station and then only a couple minutes further to old town (like the Kappelbrucke) and the shore of Lake Lucerne. There's a lovely park nearby, a supermarket a couple of blocks away, and one of the best restaurants in Lucerne in the lobby (Bolero, a Spanish restaurant).

My room was large for a European hotel room. The bed was comfortable and there was air conditioning. The bathroom was nicely appointed and everything at the hotel was very clean. The breakfast buffet in the morning was in Bolero and it featured a nice selection of cold and hot foods and you could get cooked to order eggs.

Staff were nice enough and the check in process was pretty simple.

The one drawback of the hotel is that it is located between the main train station and a very busy tram line on the other side of the block so I could definitely hear traffic all night. But it's availability to both modes of transit , for me, mattered more.

I'd definitely stay at Cascada again if I'm in Lucerne.

Date of stay: September 2021
    • Location
    • Sleep Quality
    • Service
Thank Alden C
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
CASCADA Hotel, General Manager at CASCADA Boutique Hotel, responded to this reviewResponded 27 September 2021

Dear Alden C,
Wow! Many thanks for your exceptional review! We are thrilled that you have enjoyed your stay so much. Seeing our guests as happy and satisfied as you are definitely the greatest reward for our daily work. It is our number one priority that our guests feel at home at CASCADA Boutique Hotel from the very first second. The team was also very thrilled to read your compliments.
We are delighted that you liked our location close to the train station and old town, room cleanliness, our BOLERO Restaurante and the quality of our service.
We are looking forward to having you back very soon and send you our best regards.
Eveline Limacher, guest relations manager & team

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Reviewed 11 September 2021

Very beautiful room with a nice, oversized tub and good variety of free drinks. Hotel staffs are friendly and helpful. Breakfast was a bit crowded but they were placing good procedures for Covid. A little walk to the old town and room had no view but it was very enjoyable.

Date of stay: September 2021
    • Value
    • Location
    • Service
Thank Mizuhouse
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
CASCADA Hotel, General Manager at CASCADA Boutique Hotel, responded to this reviewResponded 13 September 2021

Dear Mizuhouse,
We cordially thank you for this wonderful review. It was our pleasure to welcome you at the CASCADA Boutique Hotel and we are happy you enjoyed every minute of your stay, including your room, breakfast and our friendly staff! We will share your compliments with the colleagues, and we know how pleased everyone will be to hear that their efforts to deliver an exceptional experience have been appreciated.
We all thank you and hope to see you soon.
Best regards & hasta luego,
Eveline Limacher, guest relations manager & team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 September 2021

My boyfriend and I just stayed here for two nights as our first stop in Switzerland. The service was excellent, the room was comfortable and the location was great! Located an easy ten minute walk from the train station, it was ideal for transportation and was also close to the other Lucerne attractions.

The room was a bit compact but came with nice amenities like a coffee maker in room and complimentary stocked mini bar that was refreshed daily. We had a small balcony with ours which was lovely for enjoying a cup of morning coffee with views of Pilatus before heading down to the excellent complimentary breakfast. If you can afford to splurge, I recommend trying to upgrade to a larger size room with a balcony.

Would definitely recommend to anyone!

Room tip: There are some rooms that are larger and have balconies, ask what's available!
Date of stay: September 2021
    • Rooms
    • Cleanliness
    • Service
Thank Hilary W
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
CASCADA Hotel, General Manager at CASCADA Boutique Hotel, responded to this reviewResponded 9 September 2021

Dear Hilary W,
Wow... We cordially thank you for this wonderful review. It was our pleasure to welcome you at the CASCADA Boutique Hotel and we are happy you enjoyed every minute of your stay, including your room, the view, location and the buffet breakfast!
Seeing our guests as happy and satisfied as you are definitely the greatest reward for our daily work.
It is our number one priority that our guests feel at home at CASCADA Boutique Hotel from the very first second.
We will share your compliments with the colleagues, and we know how pleased everyone will be to hear that their efforts to deliver an exceptional experience have been appreciated.
We would be happy to welcome you again one day.
Best regards,
Eveline Limacher, guest relations manager & team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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