I booked 3 adults room (we were 3 adults and one child), however lady at the reception misunderstood something in booking which was clearly written as 3 adults and initially provided us only double bed.
After lots of argument, she agreed to provide one more bed at additional cost of 20 CHF which was not right but I accepted to stop wasting my time with her.
The booking was directly made on hotel website and had very clear information about travelers.
I would not say she wanted to cheat since by talking to her, I felt it was real misunderstanding and she reduced additional cost as much as she can.
Free Wifi was available in room.
On last day I had to leave luggage at Hotel and they took care of it till I returned to collect luggage in the evening.
Overall, staff was very nice and helped us as much as they can.
Lucerne train station at at 400 m of distance.
This hotel is located at the bank of lucerne lake and had nice views of lucerne and mountains.
Restaurants, bar and supermarkets are at walking distance.More
- Free Wifi