I booked 3 adults room (we were 3 adults and one child), however lady at the reception misunderstood something in booking which was clearly written as 3 adults and initially provided us only double bed.
After lots of argument, she agreed to provide one more bed at additional cost of 20 CHF which was not right but I accepted to stop wasting my time with her.
The booking was directly made on hotel website and had very clear information about travelers.
I would not say she wanted to cheat since by talking to her, I felt it was real misunderstanding and she reduced additional cost as much as she can.
Free Wifi was available in room.
On last day I had to leave luggage at Hotel and they took care of it till I returned to collect luggage in the evening.
Overall, staff was very nice and helped us as much as they can.
Lucerne train station at at 400 m of distance.
This hotel is located at the bank of lucerne lake and had nice views of lucerne and mountains.
Restaurants, bar and supermarkets are at walking distance.
- Official Description (provided by the hotel):
- The Hotel Pickwick is a popular tourist hotel and "Swiss lodge" approx. 600 Yards from the railway station. Located directly on the banks of the river Reuss, in the heart of the historical old town of Lucerne, the hotel commands a superd view of the world famous wooden "Kapell bridge". Very well maintained simple rooms with en-suite shower and WC, flat-screen TV, room-safe, tea & coffee making facilities, hairdryer, and free WIFI. Most rooms have a small balcony overlooking the river. Every room is a "room with a view"!Breakfast is not included but we recommend a nearby restaurant (only a few steps away) that offers a great breakfast buffet.Parking: due to our location in the historical old town we recommend that you use the parking garage at the train stations (600 yards away). ... more less
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- Also Known As:
- Hotel Mr Pickwick
- Mr Pickwick Hotel