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Reviews (732)
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All reviewsthai restauranttrain stationsteep hillgarden viewnice hotelshower headbreakfast not includedclose to the city centerlarge roomstay at this hotel againuphill walkbusiness tripboiled eggsaverage hotelconvenient locationgeneva airportold town
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9 - 14 of 732 reviews
Reviewed 28 April 2018 via mobile

Stayed here as return guest. Clean beds, good breakfast so overall very decent value for money. At check-out, very unfriendly and unprofessional receptionist Sarah, who demanded me to swipe the credit card before showing me the invoice. After paying, i saw a mistake in invoice and suggested that usually, receptionist shows the invoice first and then the guest makes the payment. Sarah told me that THIS IS NOT HOW IT IS DONE AT THEIR HOTEL. She insisted that pay first, then see the bill is the regular procedure. Is this the practice at all Fassbind hotels?! As she was dismayed with my suggestion, she continued to be unfriendly and did not even say goodbye. Unfortunate, because reception is perhaps in charge of first and last impression of the hotel. Not returning again.

Stayed: April 2018, travelled on business
Thank Yelena P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ByFassbindTeam, Front Desk at Hotel Alpha-Palmiers, responded to this reviewResponded 1 June 2018

Dear Yelena,

Thank you for your review, we are happy you enjoyed the hotel, it's unfortunate what happened at the check-out and we going to look into it.
We usually print the invoice after the payment for ecological reasons and to avoid having to print a second time with the payment line, we do however give the invoice before the payment if requested.
Please excuse us, and we are going to make sure this kind of problem doesn't happen to other guests.

Best Regards,
Diogo Silva

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2018

Having stayed at few other hotels in Lausanne, this stay was the first one with family at Alpha Palmiers. conveniently accessible from train station & ouchy tram, we found this prices were very good. Large size rooms with convenient beds. The balcony is only a glass door that can be slided and gives you fresh air, not that you can step out into the balcony. The lobby staff were flexible. They have a thai restaurant which is sought after. At the train station there is a tourism office who were very helpful with our trip. The rooms are a bit old and very basic. The bathrooms are also very basic. The best attractions was the price & location.

Stayed: March 2018, travelled with family
Thank mjacob007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ByFassbindTeam, Front Desk at Hotel Alpha-Palmiers, responded to this reviewResponded 3 April 2018

Hello,

Thank you for your review, we are happy to know you had a good stay with us.
We will take your review in mind to better improve our service and room quality.

Best Regards,
Diogo Silva

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 March 2018 via mobile

We spent one night in this hotel.
The triple room was clean, simple but pretty.
Negative point, as far as per our experience, it was not so quite during night.
Anyway a nice hotel for a stay in a good location at a right price!

Stayed: February 2018, travelled with family
Thank AppleCH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ByFassbindTeam, Front Desk at Hotel Alpha-Palmiers, responded to this reviewResponded 3 April 2018

Hello,

Thank you for your review, we are happy to know you had a good stay with us.
In cases of noise during the night don't hesitate to call the front desk, we hope to see you on your next visit to Lausanne

Best Regards,
Diogo Silva

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 March 2018 via mobile

The rooms are bigger than the average swiss hotel rooms are. It's clean and quiet. Service is ok but does not compare with the best of its range. The garden view is nice, but the fact that you have to change lifts after the 3rd floor is annoying

Stayed: March 2018, travelled on business
Thank - -
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ByFassbindTeam, Front Desk at Hotel Alpha-Palmiers, responded to this reviewResponded 3 April 2018

Hello,

Thank you for your review, we are happy to know you had a good stay with us.
Those rooms on the 4th to 6th floor are usually more quiet but you need in fact to change lifts. For your next visit you can request a garden room with direct access.

Best Regards,
Diogo Silva

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 March 2018

Good hotel, close to station, steep road, Thai restaurant, bath tub (minus points). But... which designer thought of putting cow-skin chairs in the bedroom? If you have to work at your desk, watch your back. Literally.

  • Stayed: March 2018, travelled on business
    • Value
    • Rooms
    • Service
Thank Mick B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ByFassbindTeam, Front Desk at Hotel Alpha-Palmiers, responded to this reviewResponded 3 April 2018

Hello,

Thank you for your honest review, we will take your opinion in mind to better improve our guests happiness.
We hope to accommodate you on your next visit to Lausanne.

Best Regards,
Diogo Silva

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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