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All reviews old town the main train station eggs to order no air conditioning bed was comfortable bottled water mini fridge restaurants and bars yogurt central location within easy walking distance cold cuts top floor breakfast was included switzerland altstadt lucerne
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3 - 8 of 513 reviews
Reviewed 18 September 2022 via mobile

I must give very high praise for the friendly and professional hotel representative named Shaila,who was so enthusiastic and bubbly… a First Class representative of the hotel. When I checked out, the morning of Sept. 18/22 the front desk fellow was loudly talking to himself. He handled the checkout properly, however, he was not a pleasant gentleman at all; a bit creepy actually.

Date of stay: September 2022
Trip type: Travelled solo
1  Thank andykuiper
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hotel Zürcherhof Sabrina Frey, Geschäftsführer at Best Western Plus Hotel Zuercherhof, responded to this reviewResponded 18 September 2022

Dear Andy

Wow! Thank you very much for your review! We are happy to hear that you appreciated our central location, as well as our staffs friendliness and helpfulness, we'll be happy to share your kind words with Shaila. It would be our pleasure to welcome you again soon.

Kind regards from Zurich,
Rebecca, Reception

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 September 2022

The best hotel I ever been to, great
Staff and great food.
Would recommend to anyone!
The girl on reception was fantastic!
Great bussines trip with pleasure.
Hope to see you again!
Room service was also great!

Date of stay: August 2022
Trip type: Travelled on business
Thank U9940BBrompton
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hotel Zürcherhof Sabrina Frey, Geschäftsführer at Best Western Plus Hotel Zuercherhof, responded to this reviewResponded 14 September 2022

Dear Brompton

Thank you very much for your review! We are more than happy to hear that you enjoyed staying with us, especially our staffs friendliness and helpfulness and it would be our pleasure to welcome you again.

Kind regards from Zurich,
Rebecca, Reception

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Reviewed 29 August 2022 via mobile

Avoid room 406. This was one of the strangest room experiences I've ever had. When you open the door to the room, you enter directly into the toilet and shower! You literally walk through the toilet to get to your bed.
Another reason to avoid room 406 is the temperature. It's right under the roof of the building and there is no airconditioning, only a small fan on the desk is provided. It gets very hot even in August.
The shower seems newly renovated with new fittings but the water pressure is very weak.
The overall service and breakfast is ok. WiFi was slow now and then.

Room tip: Avoid room 406
Date of stay: August 2022
Trip type: Travelled with friends
1  Thank rolfandtin
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hotel Zürcherhof Sabrina Frey, Geschäftsführer at Best Western Plus Hotel Zuercherhof, responded to this reviewResponded 31 August 2022

Dear Rolfandtin

Thank you for your review. When the hotel was renewed in 2014, we were (and still are ) not allowed to build in airconditions. This is why we provide fans in every room and the minibar is filled with free soft-drinks. At the reception, you can find free ice cream and still and sparkling water bottles for free as well. This summer Zurich was experiencing one of the hottest summers and we are sorry to not be able to offer you a cooler room. It would be our pleasure to welcome you again during a cooler time of the year.

Kind regards from Zurich,
Rebecca, Reception

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Reviewed 28 August 2022

The Best Western Plus Hotel Zürcherhof is a small inventory hotel (book early to avoid disappointment) and it is located in the historic old town of Zurich, a stone throw away from the Bahnhofstrasse main shopping district and the main Train station.

I particularly love the hotel’s service and amenities. At the lobby, they have complimentary snacks, Ice Cream and bottled water (both sparkling and still) and I feel that they are really very hospitable and generous. I observed that they do have a lot of repeated customers which is a strong testament they did the right thing.

My room is a triple room which comes with a King size bed and a Single Bed. Very functional, whatever things that you require it comes with it. A complimentary minibar comes with 2 bottle of beer, 2 bottle of Coke and 2 bottle of water. It also has a Coffee and Tea making facilities as well.

The service is excellent. Very courteous and attentive. Truly they exemplify their Swiss Hospitality.

My room comes with Breakfast which is a plus point as well as any meals can be expensive in Switzerland. It comes with a few hot dishes plus all the cold cuts, yogurt and bread, juices and coffee/tea served in a very typical Swiss Restaurant.

In short, it is a wonderful stay in Zurich, great location, great service, great inclusion.

Date of stay: August 2022
    • Value
    • Location
    • Service
Thank mav68
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hotel Zürcherhof Sabrina Frey, Geschäftsführer at Best Western Plus Hotel Zuercherhof, responded to this reviewResponded 31 August 2022

Dear Mav

Wow! Thank you very much for your wonderful review! We are more than happy to hear that you enjoyed your stay with us, especially our central location in the heart of Zurichs historic old town, as well as our clean and comfortable rooms, our Swiss breakfast buffet with freshly cooked egg dishes, free champagne and fresh, homemade products and of course our staffs friendliness and helpfulness. We will be happy to share your kind words with the team as well.
It would be our pleasure to welcome you again soon!

Kind regards from Zurich,
Rebecca, Reception

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Reviewed 20 July 2022

Stayed here for 4 nights in June, 2022. Want to give a long distance complement to both Rebecca and Panayotis who were both excellent. Cheerful, full of good advice and helpful in all respects. Have to complement the management on having staff of this caliber.
Location was as good as it gets. Restaurants all around, and a few blocks to the river. Room was quite good although without A/C and in a heat spell, that was not comfortable.

Armand, Vallejo, California

Date of stay: June 2022
    • Location
    • Service
Thank armands73
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hotel Zürcherhof Sabrina Frey, Geschäftsführer at Best Western Plus Hotel Zuercherhof, responded to this reviewResponded 22 July 2022

Dear Armand

Wow! Thank you very much for your wonderful review! We are more than happy to hear that you enjoyed your stay here at Hotel Zürcherhof, especially our staffs friendliness and helpfulness, we will be happy to share your kind words with the team. Good to hear that you also liked our central location in the heart of Zurichs historic old town, the Niederdorf, where everything is easy reachable. When the hotel was renovated, we were (and still are) not allowed to build in air conditioning due to building restrictions. This is why we provide fans in every room, as well as free minibar drinks, free water and free ice cream at the reception. It would be our pleasure to welcome you again.

Kind regards from Zurich,
Rebecca, Reception

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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