Arrived yesterday into Zurich after a long flight from miami with a stop in London heathrow. When arriving to Zurich my bag never arrived and to date no updates from British Airways except to say “ we are still looking for it....”.
The staff at the Storchen not only accommodated a number of requests to help me get through this but also went out of their way to ensure I was able to cope with a situation where limited clothing coupled with business meetings can make for a very chaotic situation for anyone specially as I depart to Spain and the London ti cap off the week of travels.
Xhevdet and Ishag from the hotels front desk were incredible going out of their way to help. They have made this challenging situation a lot better for me and it’s for this reason I will always recommend this great hotel to anyone visiting Zurich.
To end the location and room facilities are very good to excellent but the service is what makes this the perfect place.
Cheers to great customer service!!
- Official Description (provided by the hotel):
- The Storchen Zürich is a traditional first class establishment with 67 stylishly elegant rooms and suites in the heart of the old city. Whether at the reception, at the Conciergerie, in the Rôtisserie or on the Terrasse, in the classical Storchen Bar, in our trendy Barchetta, in the Boulevard Café or even in our elegant hotel lobby, our long tradition of hospitality, together with our warm and personal service, can be enjoyed throughout the hotel. ... more less
- Reservation Options:
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- Also Known As:
- Storchen Zurich Hotel
- Summit Zurich
- Hotel Zum Storchen a Summit
- zürich Summit