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All reviews full kitchen washer dryer separate bedroom tram stop serviced apartment well equipped kitchen the main train station old town every morning junior suite great place to stay home away from home excellent stay definitely stay here again continental breakfast zurich hb minute walk
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Reviewed 9 August 2022

EMA House was beyond our expectations. The best place we have stayed in so far. Luxurious rooms, with the best of all amenities. We stayed in one bedroom suite and it came with a full kitchen including washer, dryer and a dish washer. This place made our visit to Zurich worth it!!
Please do not waste your money at Marriott, which is just an arm's length away from EMA House. You will regret staying at this old, dilapidated Marriott as compared to this luxury stay at EMA House. We had stayed at Marriott as well so there is lots for us to compare.

Date of stay: August 2022
    • Location
    • Cleanliness
    • Service
1  Thank 406simranr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Jonathan Anthamatten, Geschäftsführer at EMA House Hotel Suites, responded to this reviewResponded 9 August 2022

Dear Simran R,
Thank you very much for your kind words about your EMA House Hotel Suites experience. We are pleased the space and amenities of our suites could exceed your expectations and you enjoyed staying with us. Your satisfaction is highly appreciated and we are looking forward to welcome you back to EMA House for another Zurich visit.
Jonathan Anthamatten, General Manager

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Reviewed 8 August 2022

Stayed at the Beckenofstrasse two bedroom apartment with family. Very clean and tidy with modern amenities like motion sensor light switch and Nespresso machine. Close to tram stations to access different parts of town.

Date of stay: August 2022
Trip type: Travelled with family
Thank B6033TVpeterl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Jonathan Anthamatten, Geschäftsführer at EMA House Hotel Suites, responded to this reviewResponded 8 August 2022

Dear Peter L,
Thank you very much for your kind review about your EMA House experience. We are pleased you have spent a great time with us. In order to be transparent with other travelers we point out the fact that your review is about our property EMA House Serviced Apartments Superior Standard Unterstrass and not the Hotel Suites. Nevertheless, we highly appreciate your satisfaction with the apartment amenities and the central location in the heart of Zurich. We are looking forward to welcome you back tom EMA House some other time again.
Jonathan Anthamatten, General Manager

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Reviewed 3 August 2022 via mobile

We stayed in a junior suite which was much more spacious than I had anticipated! The fact that there were two bathrooms was a bonus when traveling with two children. The unit was spotless and the design was sleek.

The staff were all friendly, super helpful and communicative to ensure our needs were met. The sofa bed and additional cot were both set up in advance.

Given that there weren’t that many restaurant options nearby, it would have been helpful to have a larger refrigerator (I had to empty out the minibar to make some room) to store some groceries. Also, Switzerland isn’t allowed to have strong air conditioning so in hot weather, you need space to prevent chocolate from melting.

With a Swiss travel pass, there is access to public transportation and the tram is conveniently located across the street! Would stay here again in a heartbeat.

Date of stay: August 2022
Trip type: Travelled with family
Thank 59kiend
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Jonathan Anthamatten, Geschäftsführer at EMA House Hotel Suites, responded to this reviewResponded 4 August 2022

Dear Kien D,
Thank you very much for your review about your EMA House Hotel Suites experience. We are pleased the style and space of our Junior Suites could exceed your expectations and you enjoyed staying with us. An attentive communication with our valued clients is a key pillar of our way of hospitality. We are thankful you recognized our intention to create a remarkable Zurich experience for your family.
We understand that it can be cumbersome that there are limited restaurants directly nearby, but as you have mentioned the tram stop Beckenhofstrasse right in front of the building provides easy access to all areas of our beautiful city in short time. Our Service Desk team is also keen to share nearby restaurant recommendations. We would be happy to welcome your family back to EMA House for a future Zurich visit.
Jonathan Anthamatten, General Manager

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Reviewed 13 July 2022

Our family stayed for 2 nights in the executive 2 bedroom, 1 and half bath suite. The unit is big about 800 sq ft. The setting, the beds and furnitures are very comfortable. The staff is friendly. It's about 12 mins walking from main train station so it's convenient when we took the trains for day trips.

There's one thing that I would suggest to change: this suite came with a kitchenette but the kitchenware are locked in the cabinets. Hotel guests are supposed to pay a fee in order to use it. Since the room rate is in the high price already, I would think this should be included not paying extra if families wanted to make a breakfast or simple meals.

Date of stay: June 2022
1  Thank savorymom
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Jonathan Anthamatten, Geschäftsführer at EMA House Hotel Suites, responded to this reviewResponded 14 July 2022

Dear savorymom,
Thank you very much for your feedback about your EMA House Hotel Suites experience. We are glad you enjoyed the space our 2-Bedroom Executive Suite offers and spent a great time in Zurich. We regret you felt uncomfortable with the extra charges for the use of the kitchen. We assume that not every traveler wants to use the kitchen during their stay. For that reason, we provide multiple rate plans with or without kitchen use to our customers. Even if you have booked your room without kitchen you are still able to add this option with extra costs after check-in. The charge of CHF 25.- per day applies due to increase of cleaning process of our Housekeeping team. It is our intention to create a customized valuable experience according every guest’s needs. It would be our pleasure to welcome you back to EMA House for a future stay in Zurich.
Jonathan Anthamatten, General Manager

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Reviewed 13 July 2022

Due to unexpected events, I had to extend my stay in Zurich for another five days. I inadvertently came across EMA House, and found a vacancy one day prior to having to move out of my original hotel in the Old Town district. What initially attracted me was the washer-dryer combo in the apartment, because I have run out of clean clothes.

What a savior and a gem in the heart of Zürich! I stayed at the Beckenhofstrasse Apartment, which is situated in a quiet neighborhood and a 10-minute walk to the main train station. The flat itself is very spacious and comfortable, and the appliance (BOSCH) are top quality. Housekeeping came on Mondays, Wednesdays, and Fridays, which I think is sufficient.

My only complaint would be the pillows. There was only one kind, which was too soft for me.

I extended check-out from 11am to 2pm and paid CHF 75, which is not too unreasonable.

If I return to Zürich for an extended stay next time, I would choose EMA House over those in the Old Town.

Date of stay: July 2022
    • Sleep Quality
    • Rooms
    • Service
Thank Damienz04
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Jonathan Anthamatten, Geschäftsführer at EMA House Hotel Suites, responded to this reviewResponded 14 July 2022

Dear DFan,
Thank you very much for sharing your EMA House experience with us. We are grateful you have enjoyed the amenities of our apartments and our service quality. In order to be transparent with other travelers we point out the fact that your review is about our property EMA House Serviced Apartments Superior Standard Unterstrass and not EMA House Hotel Suites. Nevertheless, we highly appreciate your satisfaction and it would be our pleasure to welcome you back to EMA House for a future stay in Zurich.
Jonathan Anthamatten, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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