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“Worst service ever”
Review of Don Leone

Don Leone
Ranked #340 of 2,085 Restaurants in Zurich
Price range: US$22 - US$91
Cuisines: Italian
More restaurant details
Restaurant details
Dining options: After-hours, Dinner, Delivery, Reservations
Neighbourhood: Langstrasse
Reviewed 8 December 2017 via mobile

We arrived 10min before our reservation time and were told there would be some waiting time: fair enough. We came back a little later, this time told again we would need to wait a few minutes. We had to awkwardly stand in the middle of an overly packed room where our table was obviously not reserved. Again: mistakes happen - tell me you forgot and we go. Instead we wasted 20 min with no info until we were fairly casually brought to a table in the underground room.
Would have let this slip if not for the following: we were not seated since 5 min that the same waiter came with a new group of people and forced us to split the table for 8 on which the 5 of us had been placed in 1 table for a group of 4 and packed the 5 of us on the second table for 4. I won't comment on how the process went - worthy of a fish market in style... not what I expect for such a place. The waiter even had us playing along and did not bother resetting the table properly, left it up to us to take our glasses and cutlery.
Should I then bother mentioning that our food was of course delayed? We ordered 5 pizza which should not be out of the ordinary. The table that arrived after us was served first and we had to wait again for ages.
Here is my suggestion to the owner of this place: check your staff and recruit professionals... the food is ok, but not worth being treated like the last pigeon with half a smile on the face of the waiter.

2  Thank erikageo17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5 - 9 of 306 reviews

Reviewed 6 December 2017 via mobile

Try costellini with rozmarin and vegetable , potatoes and beaf meat with vegetable . The chef are a litlle bit strange with the children. Bruscheta is Also very good

Thank Doina F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 September 2017

This small but fully booked restaurant makes you feel like you are in the kitchen of your best Sicilian friend or with his family! Very efficient service, fantastic pizzas, very affordable despite being in Zurich, and special attentions from the team in the kitchen for the kids (pizza in the form of fishes) or for girls (heart pizzas!!! :-). Nice beers and wine, and the Grand Ducatti pizza with truffles is amazing! Strongly recommended, we LOVE.

    • Value
    • Service
    • Food
Thank christel m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2017 via mobile

It was quite dark and hot, very busy. The food was terrible, we were 4 and any of the dishes were worth it from italian people. The pizzas were quite big, but unfortunately not tasteful. A no go!

Thank María L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2017

The first look may fool you, but if you observe at the bottles of Italian wine all over the place, you start thinking a good day begins in the morning!
The wine list is super, all Italian, at an acceptable price.
The best pizza I had outside of Italy so far, finally a place where the pasta is cooked AL DENTE without asking it.
The spaghetti pomodorini and basilico impeccable, never forget that the easier the dish the more complicated is the execution as there is little you can work with!
The prosciutto, la mozzarella di bufala and the burrata, are really good.
The meat is of very good quality well cooked with generous sides of potato and grilled vegetables.
The service is good and polite, sometimes a little bit understaffed, and reservation is suggested if you want to go there before 9pm as it is always crowded.
The price is a little over average but is completely justified by the impeccable quality of the products served.
Probably the place I like the most in Zurich

    • Value
    • Service
    • Food
Thank Pauli R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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