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All reviews top floor free parking michelin star restaurant business trip city centre modern hotel reception staff great hotel a large car park excellent choice awesome breakfast comfortable room coffee machine recommend this hotel stay there again breakfast buffet on foot
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Reviewed 7 July 2018

Walkig into the huge and impressive lobby there is a feel good factor about the hotel, which is towards the edge of Leeuwarden (maybe 15-20 minutes walk from the centre). The Skybar is wonderful - classy, busy, quietly atmospheric and with lovely views. However, service was very slow and the staff seemed distracted by tasks other than serving the guests. But this hotel seems to be ''resting on its laurels'' - not striving for the best but for the ''OK'' and I suspect that it is at the management level that the problems lie as the customer facing staff were lovely and helpful. On this visit, my experience of reception was that the receptionist were very helpful, friendly, spoke excellent English and were highly competent...but service can be slow as the reception staff seem to be delgeated other duties and so can be distracted. My room - a business one - was spacious though tired and is overdue a redesign and redecoration. The white net curtains certainly had seen better days and the lack of electricity sockets, and their poor locations, for laptop/mobile etc was inconvenient. The minibar was not restocked from day to day and the restuarats and room service stopped at 9.30pm which is very early for any hotel, but especially one catering for business travellers who may arrive in the evening from a different location e.g. we are arrived at 9.00pm, understandably showered and then missed the restaurant - because it is away from the centre, there was not really an alternative to find food! Perhaps a 10.30pm close would be better for the restaurants and a midnight for room service? We were very surprises, and disappointed, that access to the fitness room cost an extra 7 euros....really? In 2018, with an emphasis on us following healthy lifestyles guests at this hotel should pay extra for a workout - this is the first time in over 12 years of business travel across Europe and Asia that I have found this and it is a really poor feature of the hotel. Overall? Clean rooms, spacious rooms, friendly staff, great skybar....but given its location away from the centre and its potential, this was a disappinting stay. I would seay it seems to be run more fior the benefit of the maangement than it is form the guests.

Room tip: High floor is recommended
Date of stay: July 2018
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank DNC11111111111111111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 July 2018 via mobile

Very spacious, clean, elegant and modern rooms. All hotel’s facilities are new and well designed. The breakfast is awesome, a huge variety of exceptional choices. A bot pricy but by far the best hotel in the region. Excellent choice for a business trip

Date of stay: July 2018
Thank NiceNikola_B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben H, Guest Relations Manager at WestCord WTC Hotel Leeuwarden, responded to this reviewResponded 9 July 2018

Dear NiceNikola_B,

Great to hear that you had such a lovely stay in our hotel, especially with the spacious and modern rooms and its facilities. We are happy to hear that the breakfast was that excellent and the buffet items were that extensive. Great that you find our hotel the best one in the region, we value this dearly. Maybe in the future, we can welcome you again in our hotel or restaurant.

Kind regards,
Hadewey Bakker

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2018

The service at check in and out was good. I was upgraded to a deluxe room, personally, I prefer smaller rooms. The room was clean and well presented, however there was some dust on the amenities. The breakfast was good, with quite a good variety on the buffet. I would stay there again, however not my first choice.

Room tip: Very quiet on the 9th floor, as such made the stay comfortable
Date of stay: June 2018
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank ronelb715
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WTCHotel, Guest Relations Manager at WestCord WTC Hotel Leeuwarden, responded to this reviewResponded 25 June 2018

Dear Ronelb715,

Thank you very much for leaving this review for us, we value this dearly! Great to hear that you enjoyed your stay with us, and that the room was clean and well presented. We will discuss your comment about the dust with our housekeeping department. Still, we are happy to hear that the breakfast was tasty and that you would stay here again in the future.

Kind regards,
Hadewey Bakker

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Reviewed 22 June 2018 via mobile

Conveniently located for WTC fairs and only approx. 15 minutes walk to downtown.
Neatly decorated modern rooms, great interior. Helpful staff.
Free parking which is great for leisure travelers - since town is best explored on foot.
We did not try breakfast as Leeuwarden offers many great little breakfast places.
Great stay, will return when in Leeuwarden.

Date of stay: May 2018
Trip type: Travelled as a couple
Thank DonSminna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WTCHotel, Guest Relations Manager at WestCord WTC Hotel Leeuwarden, responded to this reviewResponded 25 June 2018

Dear DonSminna,

Thank you very much for leaving this review! We are happy to hear that you enjoyed your stay with us, especially hearing the staff was that helpful is very important to us. Great that you explored the city Leeuwarden, we can imagine that there are many places to explore. Maybe, we can welcome you again in the future in our hotel or restaurant.

Kind regards,

Hadewey Bakker

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2018

The location of the hotel is very convenient for visitors with the car. You can park for free and then walk into the city in 15 minutes. The welcome is very warm and the staff likes to think along with you. Even the suitcases were placed in our room, thanks for that. The rooms are super luxurious, clean and tidy. The breakfast is also well taken care of. The Westcord WTC Hotel Leeuwarden is recommended for business groups, such as ours (30 people).

Date of stay: June 2018
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
Thank Emma-de-Jong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben H, Guest Relations Manager at WestCord WTC Hotel Leeuwarden, responded to this reviewResponded 15 June 2018

Dear Emma,

Thank you very much for leaving this review for us, we value this dearly. We are happy to hear that you enjoyed your stay with us, especially with a business group of 30 persons. Great that the welcome was warm and the reception staff was able to inform you about our facilities and services. Nice to hear that the hotel rooms were luxurious, clean and tidy, as a four star superior hotel we find this very important. Maybe, in the future, we can welcome you again in our hotel of restaurant.

We will definitely share your review with the team.

Kind regards,

Hadewey Bakker

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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