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Reviewed 22 February 2017 via mobile

This hotel is potentially a very great spot. Unfortunately the owners and the staff have no idea how to manage and maintain it in a proper way.
The location is perfect in the historic area of the city, just around the corner of the Market Square. The building itself has a great appearance outside and inside as well, especially the breakfast room is in good condition and lovely decorated. This room is actually the restaurant Danyel. The disappointing journey starts with the mouldy smell in the hall and at the staircases. Climbing old and threadbare carpeted stairs in a half lighted (or dark) and smelling atmosphere is the next experience. And after 6 times trying opening our roomdoor the next disappointment appears; an outdated room, dark, only a little dormer, crooked curtains, a television from the 80's, a modernish seating, a van-less bathroom, noise from the neighbouring rooms, and again a mouldy smoky smell even though the room was properly cleaned. Looking outside the window I noticed several loose roof tiles and a full gutter. During the night the air conditioning sometimes blew some new smoky air into the room but we switched everything off!
The breakfast took a long time, the staff was running in and out, no coordination, no management, no idea what when to serve, although the quality of the food was very good.
I'll give a few advices to make this hotel the best of the city, because it has the chance to be.
1) keep all your efforts in the hotel
2) Take care for your staff; instruct them well, manage them well and please don't let them work after only a few hours of sleep (like last sundaymorning)
3) Renovate the hotel in a classy way; don't use cheap material

Stayed: February 2017, travelled as a couple
Thank Johan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 January 2017

This quaint hotel is located in a super convenient area of Maastricht, very close to all shops and restaurants.
The owners, Daniel and his wife were super nice and helpful and made our stay very memorable. Friendly staff overall. We had dinner in their cosy restaurant, and Daniel the owner is also the chef. Excellent food! He went out of his way to make me a vegan dish, even though it was not on the menu. Nice! Thank you! Next time in Maastricht will visit again!

  • Stayed: December 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank pacificocean8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 November 2016

From the moment we got in we had problems. We entered to our room and found 3 birds inside (the housekeeper forgot to close the door before our arrival). We called the manager but he said he "wasn't an animal person" so my husband had to cacht them. Then we found that the beds had some poo and have to call for asistence.
The hotel is very nice and very well located. But it's just poorly managed.
At check in we were asked at what time we woild like breakfast... and assumed was included in the rate. For our surprise we were charged 17,50 euros per person. We think it was outrageous for the poor offer and the huge delay in the service. So if you still want to have breakfast at the hotel be ready to spend there at least one hour.

  • Stayed: July 2016, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank LucreciaBVH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 October 2016

We stayed one night in this hotel. The location was very good, close to everything downtown. Staff was very friendly. The restaurant was very cosy. We only had drinks downstairs, but next time we will also eat there. The room was spacious and clean with a comfy bed.

Some drawbacks: wifi did not work, the hotel room walls were very thin (you could hear your neighbours), and the curtains a bit short, which let light flow into the room.

I could stay here again and can especially recommend for one night. Wish they would fix the wifi though...

  • Stayed: October 2016, travelled as a couple
    • Value
    • Rooms
    • Service
Thank CCfromBrussels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 August 2016

It is a run down old building and our stay started in the worst possible way, so it could only go up from there. First, there's no way in heaven or earth to drive to this street, since it's blocked. We had to park crazily and run through the rain for a couple of blocks to get there. In the pouring rain, with a hysterical dog and a 7-hour drive through Europe behind us, our hearts sank. The lift had no lights and since it must have been 30 years since anybody serviced it, and it wouldn't fit us and our luggage, the negative aspects of Fawlty Towers came to mind. However, the room was totally OK, the bathroom very nice and obviuosly just renovated and the staff was nothing short of fantastic. It is a family run place which extremely nice and friendly members. The husband's the chef and it turned out, a very ambitous one. We had a great dinner in the beautiful old dining room - where the dog was made very welcome by this dog-loving family. Breakfast was wonderful, served at the table and we could order just about anything we desired. The house needs a great deal of work but we understand it must be hard to make ends meet. We wish this lovely family all the best in the world!

Room Tip: Take the top room! great view over the roofs of Maastricht and very fresh bathroom.
  • Stayed: August 2016, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank MsWithnail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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