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Reviews (139)
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Reviewed 25 June 2018 via mobile

+The hotel is stand in a middle of the city, very good location, clean well, Loves the decoration and the design of the hotel, everything is quite new, staffs are good, we were happy with our stay.

-only the check in and check out times is so bad

Stayed: June 2018, travelled as a couple
Thank Wilasinii S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 June 2018 via mobile

Thank you The James for care!
Our room - 1007! The toilet was broken! It ran all day and night! We could not sleep ! We called to the reception twice, but nobody fixed it. Amazing place with waterfall in toilet whole night. They said - I’m sorry, I’m sorry! Thank you! There is one completely closed window in the room. A huge ugly air conditioner closes the view from the window to a piece of sky. Amazing view! Ugly bedside lamps with a bundle of wires. This is ridiculous for the designer. 3 tea bags, 3 small sugars. It’s very kind of you for two people for 3 nights. Absolutely empty refrigerator. To open the refrigerator, you must open the first door in one direction, and then open the refrigerator door in another direction. No bottle water in the room. Dusty headboard. I will try to attach all my photos to the letter

Stayed: June 2018, travelled as a couple
Thank Kuznetsov_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The James H, General Manager at Hotel The James, responded to this reviewResponded 26 June 2018

Dear Sir,

We are very sorry to receive your rating and that your experience wasn't to your expectations. We always strive to do our best and are open for suggestions. Our record showed that we received your call about the toilet just before midnight and because we where fully booked we where unable to offer you another room. Our technical team fixed the problem the next day for you so the rest of your stay the toilet should have been working as normal. Again our dearest apologies for any inconvenience caused.

We regret to hear that you where not aware of our fridge policy. Our guest may fill them with drinks or snacks from our food market that is located on the second floor. They can deside themselves, what to fill it up with or they can stock up with products from outside. We take this matter to heart and we will soon place some extra information in the room to make our guest more aware of our fridge policy.

Further our coffee and tea facilities are daily stocked by our housekeeping department and if more is needed, our front office team is always willing to offer you more, free of charge.

We hope that you are willing to give us another chance in the near future.

Warm Regards,
The James Family

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2018 via mobile

Excellent location, hotel, staff, proximity to main station. Quiet room, great shower, amazingly huge Smart tv, great facilities. Good price. Can't fault it. Definitely would go back and recommend to friend/family.

Stayed: June 2018, travelled as a couple
Thank D0ug11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 June 2018

A perfect visit!

Hotel The James is well located, clean, comfortable, well-priced, and has a fabulous staff.

The secure parking was reasonably priced.

The beds and bedding were very comfortable and the rooms well insulated from noise--we slept very well.

  • Stayed: June 2018, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Saabfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 June 2018 via mobile

I highly recommend the Hotel The James!
The employees are super nice and attentively! All around the hotel you’ll smell a very fresh and flowery scent which I really like and the interior design for this price category is very beautiful!
Before I arrived I requested a room on the top of the building just to see the beautiful skyline of Rotterdam and the view was amazing!
I’ll come back!

Stayed: June 2018, travelled with friends
Thank Mel L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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