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“Top Knotch in every way 5 STARS”

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Steigenberger Wiltcher's
Ranked #26 of 199 Hotels in Brussels
Certificate of Excellence
Reviewed 21 June 2017

When my husband and I pulled into the drive port of the hotel it was impressive. The concierge service was welcoming and helpful to book taxis and trains. They brought our bags to the room for us while we checked in. The room was spacious and comfortable. A mini refrigerator was stocked with juice, soda, and water bottles. There was snacks available in a basket. I adored the elegant décor of entire hotel. Breakfast at the restaurant provided options of a wonderful buffet or menu order. The view was beautiful. I highly recommend staying at this fine establishment.

Room Tip: Bring wash clothes. these are not found at the hotel.
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  • Stayed: June 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank TortugaGrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
J-Oldenburger, General Manager at Steigenberger Wiltcher's, responded to this reviewResponded 22 June 2017

Dear TortugaGrl,

Thank you for posting your experience at The Wiltcher's on TripAdvisor regarding your stay!

I am pleased to read that you enjoyed your room, the decor of our hotel entrance and you had an overall very pleasant stay at Steigenberger Wiltcher's.

We truly hope to see you again for another great stay!

Sincerely yours,

J. Oldenburger
General Manager

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130 - 134 of 1,628 reviews

Reviewed 21 June 2017

Customer service is top notch. Rooms are nice and comfortable. Breakfast is great with a large selection. The only negative is that the air conditioning did not become very cold and therefore we were warm while sleeping which was a bit uncomfortable.

  • Stayed: June 2017, travelled as a couple
    • Value
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    • Sleep Quality
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Review collected in partnership with this hotel
Thank andrewpak23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
J-Oldenburger, General Manager at Steigenberger Wiltcher's, responded to this reviewResponded 22 June 2017

Dear andrewpak23,

Thank you for this nice review following your recent stay with us.

All the team is pleased to read that you enjoyed our rooms and our breakfast very much. It is also a great joy to learn that you found us "top notch" during your overall stay at the Wiltcher's. Your compliments are most appreciated.

On the other hand, let me apologize for the inconvenience you experienced with the air-conditioning.

Looking forward to taking care of you again.

Sincerely,

J.Oldenburger
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 June 2017

this last business visit has been really excellent. the room was quiet as requested, the "late supper" was really excellent, the terrace a real discovery. I like the atmosphere at the Steigenberger, I look foreard to the next visit at the end of October
Bravo!

  • Stayed: June 2017, travelled on business
    • Value
    • Location
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Review collected in partnership with this hotel
Thank helenaf734
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
J-Oldenburger, General Manager at Steigenberger Wiltcher's, responded to this reviewResponded 22 June 2017

Dear helenaf734,

Thank you very much from all of our team members for having taken the dedication to share your impressions on your recent stay with us.

Indeed, it is a delight for us to learn that our hotel’s facilities, services and location were outstanding.

It would be our pleasure to welcome you back in October at the Wiltcher's.

Kindest regards,

J.Oldenburger
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2017

Hotel quality was good , just the service at the reception seemed forced and a bit rude. At the check in and check out we had trouble twice since the employees did not seem to know how to handle routine jobs and help from a supervising manager was needed, wich caused some delay. The service in the bar on the other hand was outstandingproperties back. I forgot some lugage in the hotel room and now i'm 4 phonecalls further and im still wondering if i'm ever gonna get my stuff back, showing the incompetence of the front office.

  • Stayed: June 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
Thank Marvinwalter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
J-Oldenburger, General Manager at Steigenberger Wiltcher's, responded to this reviewResponded 22 June 2017

Dear M. Walter,

I would like to apologize for the unfortunate event that you experienced during your stay with us.
It has been brought to our attention by your comment, that during your last stay with us you had trouble with reception.
For this reason I have thoroughly investigated your comments done and it seems that our shift leader assisted our trainee to provide you the 5 stars check-in.

Regarding your lost & found, my colleague from the houskeeping just forward me your email and we are still waiting for your details in order to send you the fedex.

If there is anything I can further assist you with, do not hesitate to contact me

Kindest Regards,

J-Oldenburger
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2017

We come to Brussel for our friends wedding and stayed in the hotel for 3 nights .we had two rooms,
one for me and my husband and another for our son 22 years old.
All of us were very satisfied with the rooms and services,but we never had breakfast ,because it was served till 10:30 am
It was weekend and ,I think at list Saturday and Sunday breakfast should last longer ..

  • Stayed: June 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
Thank Tatiana T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
J-Oldenburger, General Manager at Steigenberger Wiltcher's, responded to this reviewResponded 20 June 2017

Dear Luca G,

Thank you for choosing the Wiltcher's for your stay in Brussels. It is always a pleasure to receive such lovely comments like yours.

It was a pleasure to welcome you and we can’t wait to meet you again
Kindly note that you can still eat something in our Library when our breakfast room is closed

If there is anything else I can do for you, please do not hesitate to contact me.

Kindest regards

J.Oldenburger
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Steigenberger Wiltcher's

Address: Avenue Louise 71 | Ixelles, Brussels 1050, Belgium
Phone Number:
Region: Belgium > Brussels
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#12 Romantic Hotel in Brussels
#15 Business Hotel in Brussels
#18 Luxury Hotel in Brussels
Price Range: $302 - $704 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Steigenberger Wiltcher's 5*
Number of rooms: 267
Official Description (provided by the hotel):
More than just a luxury hotel, the Steigenberger Wiltcher's offers guests a unique experience in Brussels. This establishment embodies all the regal elegance of Avenue Louise in the capital's most exclusive neighbourhood. A short stroll from the historic centre of town, it is the ideal place to make the very most of one of Europe's trendiest cities. Localisation 20 minute walk from the Palais Royal and Grand Place 20 minute drive away from Brussels International Airport/Zaventem and 5 minutes from the Midi Station (Eurostar/Thalys terminal) Public parking available (600 spaces) with direct hotel access (maximum height 1m90) ... more   less 
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Also Known As:
Conrad Brussels Hotel Brussels
Brussels Conrad

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