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Reviews (1,892)
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All reviewsbeautiful hotelavenue louiseluxury hotelconcierge servicedeluxe roomnespresso machinebusiness tripa wonderful staybreakfast buffetshopping areanice bathroomreception deskmini barlocation is excellentvisiting brusselsthe grand placeconrad
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Reviewed 3 July 2017

Room charge in line with other 5 stars hotels in Brussels. It is missing a proper restaurant for lunch and dinner. The Louie Bar serves good food but is not always appropriate when traveling on business.

  • Stayed: June 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank rmv336
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2017

The dinner service was very slow... the dinner staffing was not adequate for the number of people dining. Dinner took 3 hours for two people!!! Horrible!!! And the food was not very good at all especially for the price...

  • Stayed: June 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank keithlJ3434TR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 July 2017

Beautiful hotel, enjoyed piano in evenings hearing in lobby, nice desk check-in staff gave us 1st floor room with terrace was WONDERFUL!!! Big highlight! Bathroom was VERY SPACIOUS! Housekeeping is good.

What the hotel could improve on:

The Breakfast is fine but staff on the first day had to ask for coffee 3 times. Other days did not have that problem but attitude was "you want inside or outside", don't really care...or another way to put it is YOU WANT IT, YOU ASK FOR IT. Encourage your staff to be WARM AND WELCOMING PLEASE! HOW ABOUT, GOOD MORNING HOW CAN I HELP YOU! These are simple things. :) This hotel seems to cater to biz travelers and some WARMTH would be an added addition.

Overall would probably stay again if in Brussels, and breakfast staff seems to have some issues/morale.

  • Stayed: June 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Luke242
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 July 2017 via mobile

Stayed here just now for two nights. Hotel is aimong hard at being a 5-star luxury hotel, but not quite there. It has tonnes of marble clad floors and walls, yet it is completely lacking ambience and atmosphere of other luxury hotels. Location is very bland, in a dull part of the city. The breakfast buffet is ordinary with no real organic options, basic bacon, no organic eggs, cheap baked beans and so forth. Not at all fit for a "luxury" hotel.

Stayed: July 2017, travelled on business
Thank ErikZT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2017

Second time I have stayed here for work reasons and it has not let me down. It is a fantastic hotel. The bathrooms are amazing - all marble.

The staff are courtesy and friendly and can't do enough for you.

  • Stayed: June 2017, travelled on business
    • Value
    • Location
    • Service
Thank Foxtoad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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