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Reviewed 16 October 2017 via mobile

Very well located (a few steps away from Maelbeek metro station and 3-4 stops from the Grand Place), we enjoyed a bedroom for three (a double bed and a sofa) in this big and modern hotel. Nicely decorated and with all amenities (kettle and Nespresso coffee machine, iron, big TV with mirroring...), we found the sofa not so comfortable and the wifi connection slow.

Staff is correct, although a bit serious (we reported on our first day that our safe box needed to be reset and they forgot). In any case, what needs to be remarked about this hotel is their wonderful breakfast (outstanding, I'd say) and the silent atmosphere for good rest. We'll be back.

Stayed: October 2017
Thank Ana E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel-cmanager, General Manager at Thon Hotel EU, responded to this reviewResponded 20 October 2017

Dear Ana, Thank you for commenting about your stay at Thon Hotel Eu Hotel, situated just 500 m from "Parc du Luxembourg" with many bars and restaurants.
We are pleased that our room amenities were to your satisfaction, and we are glad that you enjoyed our delicious range of hot and cold buffet with a large variety of organic breads, seasonal fruits/vegetables, as well as our gluten and lactose-free options.

We are sorry that the sofa-bed was not entirely to your liking. In comparison to the high-quality mattresses of our regular beds, our sofa-beds may not feel as comfortable, however, this is the only option available for guests who choose to stay in a Triple room.

Please note that our Wi-Fi connection is complimentary and fast enough for normal use (email, updates, internet connections.) The download speed will depend largely on the number of devices using the system, although it is usually strong enough to support all our guests. Please do not hesitate to contact our Reception team for further assistance.

We are sincerely sorry for any inconvenience caused regarding the safe. It is most unusual for our attentive team to ignore your requests, however, we thank you for raising this to our attention, so that we can assure that this does not happen, again.
All of the team certainly look forward to the pleasure of welcoming you back on your next stay. Sincerely,
Elise, P.A. to the G.M.

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Reviewed 13 October 2017

This is a very good choice for a business stay if you have anything to do with the EU institutions. It is very conveniently located and offers everything the business traveler needs. Stayed here for one night in April 2016 tp participate in a meeting and would gladly stay again. Staff was polite and friendly and the ambience modern and relaxing. The gym is also good, so all in all highly recommended for the business traveler.

Stayed: November 2016, travelled on business
Thank PeripateticJohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel-cmanager, General Manager at Thon Hotel EU, responded to this reviewResponded 16 October 2017

Dear John,

Our sincere thanks for taking the time to post this positive review about Thon Hotel Eu, Brussels.

We are very glad you found our hotel convenient and met all your requirements, we would especially like to thank you for your kind recommendation.

As you have said we are located in the heart of the EU business quarter of Brussels with most most of the European Institutions within easy walking distance: such as the European Commission, European Parliament and European Council.

We appreciate your positive feedback about the modernity of our establishment and the fact you found it relaxing, We are glad you were able to make the most of our fitness area open from 6 am and 11 pm which gives all our guests a chance to unwind after a busy day.

We are happy to hear you received such a friendly and professional service.

All of the team look forward to welcoming you back on a future occasion.

With renewed thanks,
Elise, P.A. to the G.M.

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Reviewed 11 October 2017 via mobile

The hotel and the atmosphere is already ok. Thx. The price convenient relation is ok. The location is central to the eu institutions.
Unfortunately the rooms are boring but great from size.
A typical business hotel.
Thx

Stayed: October 2017, travelled on business
Thank muehlhoelzer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel-cmanager, General Manager at Thon Hotel EU, responded to this reviewResponded 16 October 2017

Dear Guest,

Many thanks for taking the time to write a review about your stay at Thon Hotel Eu, Brussels.

Although we are in a business area, which in itself is an advantage as the area is very quiet in the evenings and at the weekend, Cinquantenaire and Grand Place are at only a stroll away, there are many tourist attractions within 5 to 25 minutes walking distance. If you prefer the metro station Maelbeek is situated just next to the hotel with easy access to the city centre or if you are feeling adventurous we have free use of Villo! bike rental for all our guests (upon availability).

We are glad you found your room spacious. We have indeed opted for an efficient design full of bright colors.

The entire team hope that we have the pleasure of welcoming you back again in the future.

Many thanks once again,
Elise, P.A. to the G.M.

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Reviewed 11 October 2017

Nice quiet rooms, great breakfast and excellent service.Best hotel I have strayed in. A nice walk to the city center and in the other direction a nice walk to great museums also close to EU buildings.

  • Stayed: October 2017, travelled with friends
    • Value
    • Sleep Quality
    • Service
Review collected in partnership with ThonHotels.no
Thank Ola A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel-cmanager, General Manager at Thon Hotel EU, responded to this reviewResponded 16 October 2017

Dear Ola,

Thank you for your review of your recent stay at Thon Hotel EU,

We are very appreciative of your positive review of your stay at our eco-friendly hotel.

Your kind remarks about the peace and tranquility in your room are well received.
We are glad our location in the EU business quarter, a 20 minute walk from 'Grand Place' made the perfect base for your stay.

Thank you for complimenting the high quality service you enjoyed.

We are happy to hear that our varied breakfast buffet was to your liking.

We are honoured that you consider our hotel to be the best you have ever stayed in!
The entire team do hope we have the pleasure of seeing you in the future.

My best regards,
Elise, P.A. to the G.M.

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Reviewed 11 October 2017

I really like this chain. I stayed in this hotel most recently, but have previously stayed in the Thon Aloft which is smaller, and just as good. My friend apologises for taking the rubber duck home with her!
Staff in reception (in and out) were professional, polite and kind.

  • Stayed: October 2017, travelled on business
    • Value
    • Rooms
    • Service
Thank Justine A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel-cmanager, Manager at Thon Hotel EU, responded to this reviewResponded 16 October 2017

Dear Justine,

Thank you for your review of your recent stay at Thon Hotel EU,

We are glad you enjoyed a pleasant stay at our four star hotel. Your loyalty as a returning guest to our hotel group is highly valued. We appreciate your positive feedback about the modernity of our establishment.

We strive to provide consistently high levels of service so it is very rewarding to receive such heartfelt compliments. The reception team are thrilled to hear that you felt so well taken care of.

We hope we may have the opportunity to welcome you back in the future.

My kindest regards,
Elise, P.A. to the G.M.

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