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Reviews (480)
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All reviewssmall choicebig car parkan overnight staycity centrefamily roomparking chargebase to explorebus stopbreakfast was includedfree wifibusiness tripdouble bedroom ratestayed here for nightstea and coffeecomfortable roomsboiled eggs
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13 - 18 of 480 reviews
Reviewed 9 March 2018

We booked the hotel the same day we travelled, it was the only one available. Not too bad, we arrived by car but we used the public transporrt to go to the city center. Breakfast is average as well as service.

  • Stayed: December 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank YazEscoffie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEX_Gent_manager, Manager at Holiday Inn Express Gent, responded to this reviewResponded 10 March 2018

Dear guest
Thank you for the time you have taken to let us know about your experience. Next time, don't hesitate to contact one of our staff members. Let us know what we can do to make your stay great instead of good. Taking the public transport was certainly the best idea to travel in the city of Gent. Bus 8 leaves just across the street every 15 minutes. Get your free tourist guide at reception before you leave.
Sincerely
Laurens Roels, Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 March 2018

Good hotel for stop-over when traveling, next to the highway. Also good situated when you have to go to nearby University Clinic UZGent at about 800 meters. Enclosed parking is no problem, free for 2 hours, 12.5 Euro for the night .

Room Tip: Opposite to the highway
  • Stayed: February 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Juuri V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express Gent, responded to this reviewResponded 17 March 2018

Hello Juuri V,

Thank you for leaving us your review and for spending the night with us here in Gent. I'm happy that found our location was ideal to your needs being close to the highway and the local hospitals. From your review, it's great to learn that our parking posted no problem and everything turned to be just fine.

We are still a long way to go in making every stay perfect. That is our goal to achieve the reviews you provide helps us to be aligned to this goal. I have shared your review with our management team to look at opportunities where we can serve you even better.

This surely means a lot and nothing makes it more fulfilling than to serve you again and be not just average, but the best.


Best regards,

Frank A.
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 February 2018 via mobile

We were on a driving work/holiday in Belgium. Great location specially if you’re driving. The staff were all great and friendly. The hotel it’s self is nothing special did the job. Would recommend it if you’re looking for something on the budget.

Stayed: March 2017, travelled with family
Thank suchhaiyebath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express Gent, responded to this reviewResponded 28 February 2018


Hi suchhaiyebath,

Thank you very much for taking the time to share your thoughts and comments regarding your stay with us. There is no greater satisfaction, as a customer service professional, than receiving kind words from a valued guest. While we are pleased with your nice comments, we do welcome your additional feedback on areas you find us needing improvements. If there is anything we could do to to assist you further, please do not hesitate to let us know. Hope to see you soon!

Sincerely,

Ronald R.
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 January 2018

I loved this hotel. It was a bit out of the way from the city centre, but easy to access via bus and very quiet. The room was great...two large beds, nice sized bathroom with shower amenities. Good breakfast...great variety...included.

Room Tip: high floor!
  • Stayed: January 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Kathie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 January 2018

During my stay in the Holiday Inn Express Gent I was hard-pressed for time, both at check-in and check-out, so it was a great help to me that the reception was competent and fast (I had booked the hotel through the internet). I was given a room in the fourth floor, the highest, and it turned out to be large, clean, noiseless and pleasantly furnished. The bathroom was simple and not too big, but had all that was needed. The bed and the bedclothes were very good, allowing for a good sleep.

The breakfast was continental, meaning there were no cooked products, except for boiled eggs. Apart from this, I had a good breakfast.

When leaving, I forgot a periodical in my room, not very important looking, but with important data from the oil industry. They found it and sent it after me to Hamburg in Germany.

The hotel is easy to reach from the motorway, but to reach the railway station you need a taxi ride of a few minutes. I expect to return to this hotel the next time when I travel to Gent.

  • Stayed: December 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank hansshanghai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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