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Holiday Inn Express Gent
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Reviews (465)
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All reviewssmall choicebig car parkcity centrefamily roomparking chargean overnight staybus stopfree wifibreakfast was includeddouble bedbusiness triproom ratetea and coffeestayed here for nightscomfortable roomsboiled eggsyogurt
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Reviewed 13 April 2018 via mobile

Booked 4 nights here as a Base to explore Belgium by train. Arrived a little stressed after we had been given duff info re trams by travel staff at the station and had too walk 35mins too get to the hotel. (Hint make sure you get number 4 tram it's alot closer) on arrival we were greeted with a warm friendly welcome and we were quickly in our spacious clean family room. Which was light and airy and we'll maintained. The beds were super comfy and gave us 4 great restful nights. The express start breakfast was adequate and we were able to fuel ourselves well for our days adventures. I would highly recommend a stay at this hotel it's great value and the service from all the staff was amazing

Stayed: April 2018, travelled with family
Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEX_Gent_manager, General Manager at Holiday Inn Express Gent, responded to this reviewResponded 14 April 2018

Thanks for staying with us David. Next time always try to contact the hotel reception direct on +32 9 395 05 14 for most up to date information. Bus 8, 65 and 67 stop just across the street, tram 4 Gent UZ is available at 0.8km walk.
We look forward to seeing you again next time, in Gent !
Sincerely
Laurens Roels, Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2018

traveled for business.
Room was excellent, excellent bed and pillows, quiet and silent.
Breakfast was null, some bread, croissants. Juices were awful, eggs not cooked. Terrible.
Restaurant below average, it's not possible to wait 1 hour or more for a steak.
Price really too high compared to the area the hotel is.
Parking 12,5 euro per day, really too much.

  • Stayed: March 2018, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank mymusic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express Gent, responded to this reviewResponded 4 weeks ago

Hello mymusicm

I welcome your feedback and thank you for making us a part of this trip to Gent. We endeavor to make sure our guests are satisfied with everything we provide. I'm happy to let you experience our cozy rooms, soft pillows and comfortable beds. Indeed, this surely gave you a good rest for the night. These are the primary reasons why we exist and I'm glad this have reflected on your stay.

I hoped to make this the same in all aspects, but I'm sorry that the breakfast selections didn't please your appetite. I have also read that the service at our restaurant was underwhelming and prices didn't work for you. I'm sorry that your dining experience was the opposite of what we have hoped for.

This surely won't be left unnoticed as I have shared your feedback with our management team to check on these areas we came up short of . Both in our pricing of all our dishes and the quality of food served. Thank you for taking the time to let us know about your stay with us.

Your stay may not have been the best picture for a start but I am positive to capture a better one as soon as you get back.

Best regards,

Frank A.
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 March 2018

We booked the hotel the same day we travelled, it was the only one available. Not too bad, we arrived by car but we used the public transporrt to go to the city center. Breakfast is average as well as service.

  • Stayed: December 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank YazEscoffie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEX_Gent_manager, Manager at Holiday Inn Express Gent, responded to this reviewResponded 10 March 2018

Dear guest
Thank you for the time you have taken to let us know about your experience. Next time, don't hesitate to contact one of our staff members. Let us know what we can do to make your stay great instead of good. Taking the public transport was certainly the best idea to travel in the city of Gent. Bus 8 leaves just across the street every 15 minutes. Get your free tourist guide at reception before you leave.
Sincerely
Laurens Roels, Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 March 2018

Good hotel for stop-over when traveling, next to the highway. Also good situated when you have to go to nearby University Clinic UZGent at about 800 meters. Enclosed parking is no problem, free for 2 hours, 12.5 Euro for the night .

Room Tip: Opposite to the highway
  • Stayed: February 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Juuri V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express Gent, responded to this reviewResponded 17 March 2018

Hello Juuri V,

Thank you for leaving us your review and for spending the night with us here in Gent. I'm happy that found our location was ideal to your needs being close to the highway and the local hospitals. From your review, it's great to learn that our parking posted no problem and everything turned to be just fine.

We are still a long way to go in making every stay perfect. That is our goal to achieve the reviews you provide helps us to be aligned to this goal. I have shared your review with our management team to look at opportunities where we can serve you even better.

This surely means a lot and nothing makes it more fulfilling than to serve you again and be not just average, but the best.


Best regards,

Frank A.
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 February 2018 via mobile

We were on a driving work/holiday in Belgium. Great location specially if you’re driving. The staff were all great and friendly. The hotel it’s self is nothing special did the job. Would recommend it if you’re looking for something on the budget.

Stayed: March 2017, travelled with family
Thank suchhaiyebath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express Gent, responded to this reviewResponded 28 February 2018


Hi suchhaiyebath,

Thank you very much for taking the time to share your thoughts and comments regarding your stay with us. There is no greater satisfaction, as a customer service professional, than receiving kind words from a valued guest. While we are pleased with your nice comments, we do welcome your additional feedback on areas you find us needing improvements. If there is anything we could do to to assist you further, please do not hesitate to let us know. Hope to see you soon!

Sincerely,

Ronald R.
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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