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Ghent Marriott Hotel
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Reviews (2,110)
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2,110 results
Traveller rating
1,327
629
105
28
21
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1,327
629
105
28
21
Show reviews that mention
All reviewsperfect locationlobby barcanal view roommain canalold townbeautiful citycar parkwonderful hoteltrain stationthe heart of the cityroom was largebars and restaurantsper dayexcellent breakfastcroissantsfacadeatrium
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8 - 13 of 2,110 reviews
Reviewed 4 weeks ago via mobile

We checked in around 3pm to discover that our assigned suite was still occupied with a late checkout of 4pm. Which would mean no room till about 5pm!

Instead of making us wait, the front desk staff upgraded us to the presidential suite! Three windows in the living room opened to the canal and another two windows in the bedroom!

I usually only give Excellent to 5star hotels with exceptional service and thus is rated as 4 star but the staff attitude deserved it!

We also had a complimentary beer and some cheese at the bar. The next morning breakfast was sumptuous and the service was delightful.

Parking at the hotel is €32 but, when asked, the staff sent us to a pointed us to a public garage where it was only €14/ night.

Access to the canal is phenomenal! The most interesting was the tour groups that go through the lobby every morning admiring the glass atrium!

Recommendation: superb location with well trained staff. Enjoy!

Stayed: April 2018, travelled as a couple
2  Thank SKG109
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GhentMarriottHotel, Public Relations Manager at Ghent Marriott Hotel, responded to this reviewResponded 3 weeks ago

Dear,

Thank you for sharing your experience at the Ghent Marriott Hotel.

With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that our team has met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service and to stimulate proactive behaviour in order to meet the guests expectations.

Thank you for staying at the Ghent Marriott Hotel and we hope you choose to stay with us again whenever your travel needs bring you back to Ghent.

Sincerely,
Joke Van der Burght

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

We had a lovely stay at this hotel. The location cannot be beat, honestly. Right in the middle of everything. The room we got was big, super comfy bed, well-equipped bathroom, nice amenities, and very quiet. Also, we got a gift (chocolates) because we were celebrating our anniversary. Top notch service and attention to detail. Thank you so much! Absolutely recommended.

Stayed: April 2018, travelled as a couple
3  Thank MargaritaDelC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GhentMarriottHotel, Public Relations Manager at Ghent Marriott Hotel, responded to this reviewResponded 3 weeks ago

Dear Margarita,

Thank you for sharing your experience at the Ghent Marriott Hotel.

We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations.

Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

Sincerely,

Joke Van der Burght

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 April 2018

The hotel is clean and very comfortable, with lovely beds and good sized rooms. The location is amazing - right in the heart of Ghent near to all the local attractions. Stepping outside the hotel you are right at the river, close to where the boat tours leave and in the heart of everything. Highly recommended.

  • Stayed: April 2018, travelled with friends
    • Value
    • Rooms
    • Service
2  Thank Rosanna H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GhentMarriottHotel, Public Relations Manager at Ghent Marriott Hotel, responded to this reviewResponded 4 weeks ago

Dear Rosanna,

Thank you very much for sharing your most recent experience at the Ghent Marriott with us.

We are happy to read that you have enjoyed your stay and we look forward to welcoming you whenever your travels bring you back to Ghent.

Best regards,

Joke Van der Burght

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 April 2018 via mobile

We booked two rooms at the hotel for a weekend break and we couldn’t have chosen better. The rooms were a decent size, very clean and the beds were comfortable. The hotel itself is in the centre of Ghent, which is ideal for visiting the city. Best of all the staff are all very helpful and friendly. Well worth staying here if you’re visiting Ghent.

Stayed: April 2018, travelled with family
Thank Ellessr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GhentMarriottHotel, Public Relations Manager at Ghent Marriott Hotel, responded to this reviewResponded 16 April 2018

Dear,

Thank you for taking the time to share your most recent experience at the Ghent Marriott Hotel with us.

We are happy to read that our service and members of staff were able to meet your expectations, we hope you choose to stay with us whenever your travels bring you back to Ghent!

Best regards,

Joke Van der Burght

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 April 2018 via mobile

This was a good choice. The location by the river is excellent and central for all that's going on. Staff were very friendly and helpful always with a smile. We didn't take breakfast as it was too expensive at 20 euros each. Parking is also expensive at 32 euros so we chose a car park a couple of streets away parking Ramen which was 16 euros per day with underground parking. Rooms at the hotel were comfortable. 3 euros for a small bottle of water in your room was a bit mean and could have been given as complimentary. However the position of the hotel and the friendly professional staff outweigh any niggles and we would recommend a stay here. Gent is very lovely and we were lucky with warm sunny weather. A great atmosphere, plenty of bars and eateries, easy to get around and no trouble despite all that beer. We will definitely return. We took the train to Bruges but only stayed a couple of hours as it was too touristy. Gent is much nicer.


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Stayed: April 2018, travelled as a couple
1  Thank emmamaria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GhentMarriottHotel, Public Relations Manager at Ghent Marriott Hotel, responded to this reviewResponded 10 April 2018

Dear Emma Marie,

Thank you for sharing your experience at the Ghent Marriott Hotel.

With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.

Thank you for staying at the Ghent Marriott Hotel and we hope you choose to stay with us again whenever your travel needs bring you back to Ghent.

Sincerely,

Joke Van der Burght

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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