Last year my husband and I received a voucher as a gift to enjoy a night and a dinner in one of a list of about 100 hotels and cottages in Portugal. In this time of the year we thought that the area of Serra da Estrela would be nice. It would feel very good an escapade on the weekend to the snow and forget the problems of a working week.
Since it was a voucher, we carefully contacted Casa Ci (our choice from the list) to know if it was available and since we had an affirmative answer, we made our reservation on October 27th to January 14th.
As the date got near and since the work has been stressful, we were anxious for our weekend. The bags were almost done when in the thursday before (12th) near midnight I received an email from Casa Ci telling me that would not be possible to receive us on the weekend because they overbooked another person (that was going to stay two nights) and that this person had booked in December.
Well, I emailed them back asking how it could be since my reservation was made in October, 2 months before. Why they had priority? I found it unacceptable.
I must say that they offered us the same reservation in an hotel near by (7km) but the hotel had nothing to do with what we were looking for (a nice little cottage in the country to relax). We kindly declined the offer and asked for another dates. They never answered our mails again, wich I found another lack of respect and consideration for its guests.
A few days later I emailed them again to tell them to forget my dates request for I had no intention to ever contact them again, and seriously I really don't recommend.
P.S - I've enjoyed my voucher in other country hotel and it was splendid relaxed weekend.
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