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Hotel Palacio Dos Melos
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Reviews (189)
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Reviewed 1 June 2017 via mobile

Average place, doesn't look like being 4 star hotel.

Very slow internet connection and dark rooms. Only one light bulb in the bathroom.

Customer service on the other hand was very nice and helpful. Great location and quiet overall.

Stayed: June 2017, travelled as a couple
Thank tadas_juozonis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MontebeloHotels, Gestor de Relações com o Cliente at Hotel Palacio Dos Melos, responded to this reviewResponded 5 June 2017

First of all, let us thank you for your visit and review. It's very important for us to have the feedback of those who visit us in order to improve our services.

We're sorry they weren't as we want them to be: irreproachable. But we promise we'll work hard to improve the less positive situations you mentioned.

Kind regards,
Hotel Palácio dos Melos.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 March 2017 via mobile

Picked for its central location and parking, a very good room was given, with a bathroom as big as the bedroom. Nice spacious room, surprisingly modern for a hotel housed in an old, traditional building. Comfortable beds, good amenities and a jacuzzi bath if that is your thing . Breakfast included in the very reasonable price.

Stayed: March 2017, travelled on business
Thank Pitball2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MontebeloHotels, Public Relations Manager at Hotel Palacio Dos Melos, responded to this reviewResponded 24 March 2017

Thank you for the time spent in sending this comment. We took into account all your comments, as we always aim to improve.

best regards
Montebelo Hotels & Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 September 2016 via mobile

Stayed one night and enjoyed the large room, spacious bath with jet tub and bidet, and the comfortable bed. Great view of the town out the large windows. Delicious breakfast and caring helpful staff. Highly recommended.

Stayed: September 2016, travelled with friends
Thank tom m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MontebeloHotels, Public Relations Manager at Hotel Palacio Dos Melos, responded to this reviewResponded 30 September 2016

Dear Tom,

Thank you very much for your comment.
Looking forward to see you again at Hotel Palácio dos Melos.


best regards
Montebelo Hotels & Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2016

A boutique hotel full of charm, with lots of space and a great historic vibe to it. Rooms are great and quiet with lots of light and the situation is great in this sweet city. Amazing staff, very helpful.

  • Stayed: July 2016, travelled on business
    • Value
    • Rooms
    • Service
Thank easterndaze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MontebeloHotels, Public Relations Manager at Hotel Palacio Dos Melos, responded to this reviewResponded 18 July 2016

Good Afternoon,

Thank you for your comment.

We look forward to see you again.

best regards
Montebelo Hotels & Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2016

Historic manor right in the heart of Viseu. Cathedral, museums, restaurants and bars at your door step.Means it can be noisy outside (and inside too...).
Confortable, modern and large room/bathroom. Breakfast is average. Parking lot small yet very convenient (if there's room for your car.).Matress too soft and stains on carpets are negative aspects that should be fixed soon

  • Stayed: June 2016, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Amoma.com
Thank 91Joao91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MontebeloHotels, Public Relations Manager at Hotel Palacio Dos Melos, responded to this reviewResponded 29 June 2016

Dear João,

We appreciate you took the time to comment on Hotel Palácio do Melos.
We are sorry that all your expectations were not met. We will take the time to analize them, and try to find a solution.

best regards
Montebelo Hotels & Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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