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6 - 11 of 948 reviews
Reviewed 27 November 2022 via mobile

Friendly staff, comfortable beds with huge pillows and a superb breakfast!
Nothing was too much trouble and requests were dealt with quickly and with a friendly smile.
The breakfast was plentiful with lots of choice and the coffee was nice and strong.
I fell in love with Lisbon and will definitely be back!

Date of stay: November 2022
Trip type: Travelled on business
Thank rachelbL2359XC
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Rita Ferreira, General Manager at Pestana CR7 Lisboa, responded to this reviewResponded 28 November 2022

Dear Mr./Mrs. rachelbL2359XC,

On behalf of the entire team at Pestana CR7 Lisboa, we would like to thank you for your kind feedback.

It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.

We look forward to hosting you again soon at our hotel!

Warm regards,
The Team at Pestana CR7 Lisboa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 November 2022

Nice hotel located in the heart of Lisbon. Check in was no problem, rooms were clean, and typically small. Front staff pleasant. Has a bar and breakfast buffet ( not included) There are plenty of breakfast and bakeries in walking distance. Breakfast server wasn’t rude, but seemed angry. Restaurants everywhere. Near commerce square, trolleys, Santa Justa Elevator, pedestrian walkway, Rossio Square. Tuk tuks can be grabbed a block away

Date of stay: July 2022
    • Value
    • Location
    • Service
Thank d m
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Rita Ferreira, General Manager at Pestana CR7 Lisboa, responded to this reviewResponded 9 November 2022

Dear Mr./Mrs. dianamA951CA,

On behalf of the entire team at Pestana CR7 Lisboa, we would like to thank you for your kind feedback.

It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.

We look forward to hosting you again soon at our hotel!

Warm regards,
The Team at Pestana CR7 Lisboa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 October 2022

Great location, near to every point and easy also to get taxis etc. from there.
Persons that work there are very very friendly and helpful
Rooms are great and modern

the only point that maybe can be a problem is that it is a little bit noisy in the night but this is normal in the center

Date of stay: October 2022
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Gustirko
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Rita Ferreira, General Manager at Pestana CR7 Lisboa, responded to this reviewResponded 25 October 2022

Dear Gustirko,

We would like to take this opportunity to thank you for taking the time to provide us with your feedback.

We were glad to read your enthusiastic comments about our location. We take great pride in being able to offer a great experience to our Guests.

We thank you for your stay, and we look forward to welcoming you again soon at Pestana CR7 Lisboa.

Kind regards,
The Team at Pestana CR7 Lisboa

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Reviewed 20 October 2022

I got to this hotel by coincidence as my travel agent had made a mess with my reservation to a nearby hotel.

Got here at 2 a.m.. It vannot take 15m to check me in. At 2 a.m. after a messy journey, I just need a room, everything else can e sorted out the next day. The next day I asked for my room receipt to be printed and it took ages again. It should not be too difficult to print out a receipt or better to email it. That's why I think the front desk can be improved.

Rooms are very smallish. I am on a business trip and i only have a very small table where my laptop barely fits. They are sylish though.

The good thing of this hotel is breakfast. It is excellent quantity and quality wise. Service can be better, though. One may expect to be the waiter to ask a patron whether he/she wishes to have coffee, etc

Date of stay: October 2022
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank guido d
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Rita Ferreira, General Manager at Pestana CR7 Lisboa, responded to this reviewResponded 20 October 2022

Dear Mr. guido d.

We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations.

We would like to sincerely apologize for any inconvenience caused. We have taken note of all the issues mentioned so that improvements can be made in the short-term.

We appreciate that you chose Pestana CR7 Lisboa for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit.

Kind regards,
Rita Ferreira - Unit Manager

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Reviewed 19 October 2022 via mobile

We had a great short stay. Very friendly and helpful staff. Excellent location we were in the middle of everything. Great breakfast excellent service. No need to pay extra for the rooftop rooms since there is no view to see. This part was disappointing to us. The AC had problems and was not cooling otherwise we were super happy and will be happy to come back.

Room tip: No parking options
Date of stay: October 2022
Trip type: Travelled as a couple
Thank Anatatedgi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Rita Ferreira, General Manager at Pestana CR7 Lisboa, responded to this reviewResponded 20 October 2022

Dear Mr./Mrs. Anatatedgi,

Thank you for your feedback on your stay at Pestana CR7 Lisboa. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.

It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana CR7 Lisboa, and we look forward to welcoming you again soon.

Best regards,
The Team at Pestana CR7 Lisboa

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