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“Lousy customer service and canned food”
Review of Tagide

Tagide
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Ranked #572 of 4,846 Restaurants in Lisbon
Certificate of Excellence
Cuisines: Contemporary
More restaurant details
Restaurant details
Good for: Romantic, Business meetings, Local cuisine, Special Occasion Dining
Dining options: After-hours, Lunch, Dinner, Reservations
Neighbourhood: Chiado & Carmo
Description: For the past thirty years the Tágide restaurant has remained one of Lisbon’s most prestigious restaurants. Occupying a fine eighteenth century building, this flagship restaurant is situated in the heart of Chiado and boasts one of the most amazing views over the old quarter of the city and Tagus river. The Tágide will surprise you with its delicious Portuguese based “cuisine” with international influences, attentive service in a unique environment, and prices that offer excellent value for money.
Reviewed 29 June 2018 via mobile

This place was a big disappointment for us. The waiter was really rude to us straight from the beginning. One of us is a vegetarian and she got an omelette with meat in it although meat wasn't mentioned in the menu. Two of us got portions with beans and they were in cans and tasted awful. We told the waiter that they weren't eatable and he didn't suggest us anything to compensate. The worst portion was dry bread with canned beans and olives, and when we asked to see the menu so we could have ordered something else, he never brought it. He didn't even listen to our complaints and left in the middle of our sentences. He didn't come to our table proactively and we always had to ask for him and still wait for a really long time. At the end his another colleague came to our table and apologized to us and was really understanding. But we would have wanted to hear the apology from the waiter. All in all we left the restaurant hungry and feeling lousy. Food was bad, service was the worst. Only good things were the view and wine.

Thank Nelli J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TagideRestaurant, Gestor de Relações Públicas at Tagide, responded to this reviewResponded 4 weeks ago

Dear Client,

Thank you for taking the time to review your experience in our restaurant.
We are sorry that your visit wasn’t as good as it should have been.

We will take everything in consideration and alert our Restaurant Staff of the occurence.

Regarding the food, we can only feel sorry that you disliked it, the canned food is part of our gastronomy and not everybody likes it as much as we, portuguese, do.

We would like to invite you to como to our Restaurant once again so you can have a better experience of it,

Best regards,
The management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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14 - 18 of 1,100 reviews

Reviewed 26 June 2018 via mobile

It was quite the adventure getting to this restaurant what with Portugal playing in the World Cup at the time and the small streets with heaps of trams.The view is great and the food very good.The white port proved a bit strong at the start but the subsequent local white wine was quite pleasant

Thank Brian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TagideRestaurant, Gestor de Relações Públicas at Tagide, responded to this reviewResponded 4 weeks ago

Dear Client,

Thank you for taking the time to review your experience in our restaurant.
We are glad that your experience was so good.

Feel free to come back soon!

Best regards,
The management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2018

This restaurant was amazing in every aspect of the experience - hospitable staff, delicious food, breaktaking view and remarkable wine suggestions. Everyone should visit Tagide when visiting Lisbon!

    • Value
    • Service
    • Food
Thank SNJ29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TagideRestaurant, Gestor de Relações Públicas at Tagide, responded to this reviewResponded 4 weeks ago

Dear Client,

Thank you for taking the time to review your experience in our restaurant.
We are glad that your experience was so good.

Feel free to come back soon!

Best regards,
The management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2018

We ring the door bell to enter, someone greets us with a smile and took our coats. As we were walking up the stairs, my senses were heightened by the smell of good food, laughter, and clinking glasses.

I wish we had a better table since we were at the middle and it felt very busy, crowded. A bit distracting but the food was great (and the company;) ).

Expensive but you got to try this place at least once.

    • Value
    • Service
    • Food
Thank food0ftheday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TagideRestaurant, Gestor de Relações Públicas at Tagide, responded to this reviewResponded 9 June 2018

Dear Client,

Thank you for taking the time to review your experience in our restaurant.
We are glad that your experience was so good, regarding the table, we advise our customers to book as far in advance as possible so we can provide the best possible table, as the tables are assigned by order of reservation and arrival to the restaurant!
Feel free to come back soon!

Best regards,
The management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2018

This is definitely a good restaurant. Frequented mostly by tourists. Classic interior. Friendly staff especially a young waittress who was very professional and discrete. Good wine list. Fantastic view on the city and the river. Stylish dishes but don’t expect big portions.

Thank Italofreak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TagideRestaurant, Gestor de Relações Públicas at Tagide, responded to this reviewResponded 9 June 2018

Dear Client,

Thank you for taking the time to review your experience in our restaurant.
We are glad that your experience was good and we'll take your opinion in consideration.
Feel free to come back soon!

Best regards,
The management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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