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Pestana Palace Lisboa
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Savings alert! 15% below average rates

The price you found is 15% lower than this hotel's average rate of US$270/night.

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Reviews (2,098)
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784 - 789 of 2,098 reviews
Reviewed 6 November 2012

I stayed one night in this marvellous hotel and although I knew it because I had been there in several events, I had never tried its hospitality. The hotel is an old entirely renovated palace and the suite we stayed in was regal: a large living room, a gracious sleeping room well decorated with a large comfortable bed with perfect pillows and linen, a bathroom divided ih 3 compartments full of l'Ocitane toiletries, a closet and a veranda. What more can you ask to celebrate? But the best thing was the kindmess of all the staff, the little gestures that added magic to this special celebration: flowers, champagne, chocolates and even a treatment at the spa were offered to congratulate us on this special date.
Dinner and breakfast were gourmet style, I would recommend this hotel to all my friends.

  • Stayed: November 2012, travelled as a couple
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1  Thank IsabelTM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paulo R, Guest Ambassador at Pestana Palace Lisboa, responded to this reviewResponded 1 February 2013

Dear IsabelTM,

We are extremely pleased to read your comment and with the fact you have adored your stay.
We have the privilege of working in a place with 109 years life and we want experiences like yours included in our history. We see that you stayed on a special date and we want to thank you for choosing us, Memorable Moments is what we want offer to our guests. The entire staff are grateful for your kind comments.
You will always be welcome to Pestana Palace Hotel & National Monument, even for a lunch or the afternoon tea… and Yes, recommend us to your friends, we appreciate.

Até breve,

Paulo
Guest Ambassador

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Reviewed 4 November 2012

I can only highly recommend this hotel. The interieur and the gardens are marvellous, the rooms spacy and beautifully decorated. The service is really excellent, the entire staff is doing everything to make the stay most enjoyable.
unfortunately I didn't have time to try the Spa.
Would choose this hotel again when going to Lisbon another time.
JO

  • Stayed: September 2012, travelled on business
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1  Thank JUO19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paulo R, Guest Ambassador at Pestana Palace Lisboa, responded to this reviewResponded 27 January 2013

Dear JUO19,

Thank you so much for your positive feedback. We will surely share with our staff.
We couldn’t agree more about our gardens, rooms and especially the service of our staff. We enjoy and we offer you the tranquility, comfort, cordiality and the beauty of life.
When you visiting again Lisbon, please come to Pestana Palace Hotel & National Monument, we look forward to welcoming you back.

Sincerely,

Paulo
Guest Ambassador

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Reviewed 3 November 2012

I've been fortunate enough to stay in some superb hotels, but this was by far the best. First of all, it is staggeringly gorgeous - every room in the main palace is jaw-dropping. The bedrooms are mostly in the new wing, but they are large, gracious, and well-decorated. The service is superb - every staff member was genuinely friendly and competent without being uncomfortably obsequious. The food was excellent, the spa superb, the grounds lovely - the only hard part was leaving.

  • Stayed: October 2012, travelled on business
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1  Thank Shirah11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paulo R, Guest Ambassador at Pestana Palace Lisboa, responded to this reviewResponded 27 January 2013

Dear Shirah11,

Wow!! You are the best! Thank you very much for the five star rating. All the staff adore your review.
Thank you again for sharing your candid feedback on Trip Advisor.
You will always be welcome to Pestana Palace Hotel & National Monument.

Sincerely,

Paulo
Guest Ambassador

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Reviewed 3 November 2012

I stayed here for three nights in October and was blown away by the friendly professional service from everybody I met and the clean comfortable room. This is the standard that other so called '5 star' establishments often fail to meet. A stone's throw from the conference centre too!

  • Stayed: October 2012, travelled on business
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1  Thank dochogan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paulo R, Guest Ambassador at Pestana Palace Lisboa, responded to this reviewResponded 27 January 2013

Dear dochogan,
Thank you for visiting Pestana Palace Hotel & National Monument and for taking time to post your review, which highly appreciated. We were all happy to learn that the hotel service and facilities met your expectations and that you enjoyed the hotel atmosphere and staff courtesy the most.
We have high standards service and we work every days with the same passion to provide memorable moments to our guests.
Thank you again for your words and we hope to welcome you back very soon.

Sincerely,

Paulo
Guest Ambassador

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Reviewed 3 November 2012

We recently stayed 6 nights at this beautiful hotel. It exceeded all expectations I thoroughly
recommend this hotel to anyone looking to stay in luxurious surroundings with the most
attentive polite staff I have ever met. Our superior garden view room with lovely, beautiful
view over the tropical garden, and very quiet. The spa facilities were excellent and very
clean. Obviously for a 5 star establishment one would expect the best and we certainly felt
we were in a 5 star hotel. The bar staff were extremely attentive and the reception staff
were excellent. This is a Palace with two newer wings of accommodation either side of
the Palace and it has been very tastefully achieved. I understand this is one of the best
hotels in Lisbon with celebrities and politicans using this hotel often. The staff work hard to make your stay as comfortable as possible. The breakfasts were excellent and one never felt rushed
the times from 6.30pm-10.30pm and if there was anything particular you wanted you only had to ask. The breakfast room and lounges are absolutely beautiful with antiques and precious paintings on view. Do not miss this place it is a gem. Although slightly outside the city a shuttle bus from the hotel drives to the centre of the city about 4 times a day,free of charge. A great place for that special occasion.

Room Tip: First floor would be a good location with views of the gardens and suites are also on the first floor - absolutely gorgeous but as you would expect more expensive.
  • Stayed: October 2012, travelled with family
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1  Thank meeting_place67592
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paulo R, Guest Ambassador at Pestana Palace Lisboa, responded to this reviewResponded 4 February 2013

Dear meeting_place67592,

Thank you so much for your positive feedback, we will surely share with our staff. We couldn't agree more about our garden, SPA, rooms and above all the cleaning and the staff.
We are glad you had a great time.
Please come back soon.

Sincerely,

Paulo
Guest Ambassador

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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