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“Luxuriate in Lisbon and be pampered”

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Pestana Palace Lisboa
Ranked #35 of 255 Hotels in Lisbon
Certificate of Excellence
Reviewed 10 November 2012 via mobile

The Pestana Palace Hotel is a refurbished palace located in the Belem district of Lisbon. I stayed at a junior suite for 3 days and it was superb. It was like staying in a palace and bring served and waited upon like royalty. The breakfast buffet was sumptous. It certainly lives up to its reputation of being among the leading hotels of the world.

The only drawback is that the hotel is located 6 km from the old town and is a 10 minute taxi tide or 30 minute bus ride away. To get to the number 15 tram, it is a 15 minute downhill walk.

  • Stayed: November 2012
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2  Thank aukahkay62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paulo R, Guest Ambassador at Pestana Palace Lisboa, responded to this reviewResponded 27 January 2013

Dear aukahkay62,

Thank you very much for your honesty feedback and for sharing your experience on Trip Advisor.
We are delighted with your words and with the fact that we have caused good impression to you and the fact that has taken advantage of the breakfast and all the palatial environment.
We agree about our location. The hotel is near to Belém, historic district of the Portuguese Discoveries where there are several monuments, museums, gardens, Belém Palace (which is the official residence of the President of the Republic) and the famous Pastéis de Belém (just for you: they have a secret ingredient, since 1837, that makes the Pastel more delicious), but yes, we are not in the old town. However on the way to the downtown has the opportunity to see other parts of the city.
We really hope to have the pleasure of seeing you again in Pestana Palace Hotel & National Monument.

Sincerely,

Paulo
Guest Ambassador

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699 - 703 of 1,935 reviews

Reviewed 6 November 2012

I stayed one night in this marvellous hotel and although I knew it because I had been there in several events, I had never tried its hospitality. The hotel is an old entirely renovated palace and the suite we stayed in was regal: a large living room, a gracious sleeping room well decorated with a large comfortable bed with perfect pillows and linen, a bathroom divided ih 3 compartments full of l'Ocitane toiletries, a closet and a veranda. What more can you ask to celebrate? But the best thing was the kindmess of all the staff, the little gestures that added magic to this special celebration: flowers, champagne, chocolates and even a treatment at the spa were offered to congratulate us on this special date.
Dinner and breakfast were gourmet style, I would recommend this hotel to all my friends.

  • Stayed: November 2012, travelled as a couple
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1  Thank IsabelTM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paulo R, Guest Ambassador at Pestana Palace Lisboa, responded to this reviewResponded 1 February 2013

Dear IsabelTM,

We are extremely pleased to read your comment and with the fact you have adored your stay.
We have the privilege of working in a place with 109 years life and we want experiences like yours included in our history. We see that you stayed on a special date and we want to thank you for choosing us, Memorable Moments is what we want offer to our guests. The entire staff are grateful for your kind comments.
You will always be welcome to Pestana Palace Hotel & National Monument, even for a lunch or the afternoon tea… and Yes, recommend us to your friends, we appreciate.

Até breve,

Paulo
Guest Ambassador

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Reviewed 4 November 2012

I can only highly recommend this hotel. The interieur and the gardens are marvellous, the rooms spacy and beautifully decorated. The service is really excellent, the entire staff is doing everything to make the stay most enjoyable.
unfortunately I didn't have time to try the Spa.
Would choose this hotel again when going to Lisbon another time.
JO

  • Stayed: September 2012, travelled on business
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1  Thank JUO19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paulo R, Guest Ambassador at Pestana Palace Lisboa, responded to this reviewResponded 27 January 2013

Dear JUO19,

Thank you so much for your positive feedback. We will surely share with our staff.
We couldn’t agree more about our gardens, rooms and especially the service of our staff. We enjoy and we offer you the tranquility, comfort, cordiality and the beauty of life.
When you visiting again Lisbon, please come to Pestana Palace Hotel & National Monument, we look forward to welcoming you back.

Sincerely,

Paulo
Guest Ambassador

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Reviewed 3 November 2012

I've been fortunate enough to stay in some superb hotels, but this was by far the best. First of all, it is staggeringly gorgeous - every room in the main palace is jaw-dropping. The bedrooms are mostly in the new wing, but they are large, gracious, and well-decorated. The service is superb - every staff member was genuinely friendly and competent without being uncomfortably obsequious. The food was excellent, the spa superb, the grounds lovely - the only hard part was leaving.

  • Stayed: October 2012, travelled on business
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1  Thank Shirah11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paulo R, Guest Ambassador at Pestana Palace Lisboa, responded to this reviewResponded 27 January 2013

Dear Shirah11,

Wow!! You are the best! Thank you very much for the five star rating. All the staff adore your review.
Thank you again for sharing your candid feedback on Trip Advisor.
You will always be welcome to Pestana Palace Hotel & National Monument.

Sincerely,

Paulo
Guest Ambassador

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Reviewed 3 November 2012

I stayed here for three nights in October and was blown away by the friendly professional service from everybody I met and the clean comfortable room. This is the standard that other so called '5 star' establishments often fail to meet. A stone's throw from the conference centre too!

  • Stayed: October 2012, travelled on business
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1  Thank dochogan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paulo R, Guest Ambassador at Pestana Palace Lisboa, responded to this reviewResponded 27 January 2013

Dear dochogan,
Thank you for visiting Pestana Palace Hotel & National Monument and for taking time to post your review, which highly appreciated. We were all happy to learn that the hotel service and facilities met your expectations and that you enjoyed the hotel atmosphere and staff courtesy the most.
We have high standards service and we work every days with the same passion to provide memorable moments to our guests.
Thank you again for your words and we hope to welcome you back very soon.

Sincerely,

Paulo
Guest Ambassador

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pestana Palace Lisboa

Address: Rua Jau 54, Lisbon 1300-314, Portugal
Region: Portugal > Central Portugal > Lisbon District > Lisbon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Lisbon
#9 Spa Hotel in Lisbon
#16 Romantic Hotel in Lisbon
#19 Family Hotel in Lisbon
#30 Luxury Hotel in Lisbon
Price Range: $322 - $651 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pestana Palace Lisboa 5*
Number of rooms: 194
Official Description (provided by the hotel):
Pestana Palace Hotel & National Monument, member of the "The Leading Hotels of the World", is a 5 star hotel in a 19th century palace located in the city of Lisbon, and its gardens, with a variety of plants and subtropical trees, are classified as "National Monument". ... more   less 
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Also Known As:
Pestana Palace Lisbon
Hotel Pestana Palace

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