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“Impeccable”

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Pestana Palace Lisboa
Ranked #40 of 255 Hotels in Lisbon
Certificate of Excellence
Reviewed 21 September 2017

I can see why this hotel is the flagship for the Pestana brand. The service from the moment we entered til the moment we left the property was impeccable. It was my companion's birthday and we were greeted with chilled champagne and sweets, and another surprise as well! The property also oozes character yet is very well maintained. This truly old-world luxury.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank J6190VPjerryh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joana S, Manager at Pestana Palace Lisboa, responded to this reviewResponded 13 October 2017

Dear J6190VPjerryh,

Thank you for your kind review of the Pestana Palace Lisboa.
It gives me a great pleasure to read that our service provided you a wonderful experience during your visit to Lisbon.
Rest assured I will share your feedback with the Hotel Team.
We do hope to welcome you again in the near future.

Yours faithfully,
Joana Soeiro
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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63 - 67 of 2,010 reviews

Reviewed 20 September 2017

The experience from check-in through check-out was seamless. All staff were friendly and helpful. Accommodation and rooms are well appointed and the ambience of the entire venue is serene. Breakfast is well suited to most tastes and we made use of the Bar facility for lunch, this was really good.

  • Stayed: September 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Les L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joana S, Manager at Pestana Palace Lisboa, responded to this reviewResponded 13 October 2017

Dear Les L,

thank you for you kind review and for sharing your experience at Pestana Palace Lisboa.
I will share your comments with the team and we look forward to receive you again.
Sincerely
Joana Soeiro
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 September 2017

Fantastic hotel near the center of Lissabon with a very friendly staff, a relaxing garden and pool area. From check-in till check-out everybody was very courteous, even though the hotel was fully booked and very busy.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 872retom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joana S, Manager at Pestana Palace Lisboa, responded to this reviewResponded 13 October 2017

Dear 872retom,

We appreciate your comments regarding your stay at Pestana Palace Lisboa, it is always a pleasure to receive positive feedback.
I will share your comments with our team, who I am certain will be encouraged by your remarks.
Thank you again for sharing your experience, and we look forward to serving you in the future.

Sincerely,
Joana Soeiro
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 September 2017 via mobile

The Pestana Palace is indeed a beautiful building with absolutely perfectly trained staff. All are friendly and knowledgeable. However, it's seems to be much more of a conference hotel than one for the individual traveler. Quite annoyingly, it is located at 20 minute taxi ride from downtown Lisbon. I found myself in taxis at least four times daily. In addition, the pictures that one sees are only of the rooms (total of four) within the palace itself. The other 200 rooms are at best average in two new wings- not worth the drive

Stayed: September 2017, travelled as a couple
Thank Robert W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joana S, Manager at Pestana Palace Lisboa, responded to this reviewResponded 13 October 2017

Dear Robert W,

We appreciate the time you took to share your experience and your concerns; although all the guests are important for us.
We apologize for what you considered less positive and we thank you for having us informed, once only with the feedback from our guests, we may improve. We deeply regret the fact that we weren’t able to provide you a memorable stay.
I hope that we can receive you again.
Sincerely,
Joana Soeiro
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2017 via mobile

I gave this hotel a poor review when I visited earlier this year . However this trip was wonderful. Great service in particular, restaurant good and a delight in terms of atmosphere . lovely and spacious room . Cannot recommend hotel enough! Thank you

Stayed: September 2017, travelled on business
Thank Nh9292
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joana S, Manager at Pestana Palace Lisboa, responded to this reviewResponded 14 September 2017

Dear Nh9292,

Thank you for your kind review of the Pestana Palace Lisboa.
It gives me a great pleasure to read that our service provided you a wonderful experience during your visit to Lisbon.
Rest assured I will share your feedback with the Hotel Team.
We do hope to welcome you again in the near future.
Sincerely,
Joana Soeiro
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pestana Palace Lisboa

Address: Rua Jau 54, Lisbon 1300-314, Portugal
Region: Portugal > Central Portugal > Lisbon District > Lisbon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Lisbon
#10 Spa Hotel in Lisbon
#13 Family Hotel in Lisbon
#16 Romantic Hotel in Lisbon
#35 Luxury Hotel in Lisbon
Price Range: $289 - $550 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pestana Palace Lisboa 5*
Number of rooms: 194
Official Description (provided by the hotel):
Pestana Palace Hotel & National Monument, member of the "The Leading Hotels of the World", is a 5 star hotel in a 19th century palace located in the city of Lisbon, and its gardens, with a variety of plants and subtropical trees, are classified as "National Monument". ... more   less 
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Also Known As:
Pestana Palace Lisbon
Hotel Pestana Palace

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