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All reviews bairro alto room with private bathroom fully equipped kitchen location is great famous tram a great place to stay bars and restaurants the heart of the city dishwasher portuguese receptionist sinks supermarket square
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Reviewed 11 June 2017 via mobile

Great Hostel with very friendly and helpfull staff. Located in the heart of Lisbon with easy access to all kinds of transports. Beautifully decorated, with a fully equipped kitchen and very confortable rooms, guaranteed to make you feel at home.

Stayed: June 2017, travelled solo
Thank Compass714419
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 May 2017 via mobile

For everyone in their mid-20's or up this is a great place. (not for youths who's drinking and being loud)

Staff is super friendly and helpful, and the room with private bathroom is very nice, although the bathroom is quite small.

Stayed: May 2017, travelled as a couple
Thank Robin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 April 2017

It has been a great experience, all the staff is very polite and helpful.
The location is right in the city center and near all the main attractions of Lisbon.
The hostel design it's amazing and very beautiful and the rooms are very comfortables.

Room Tip: It's a great hostel in the city center, the price is great and the staff is very nice
  • Stayed: April 2017, travelled on business
    • Value
    • Cleanliness
    • Service
Thank ruialves2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 March 2017

excellent experiance, everybody was kind , warm and helpfull, very cosy place, very clean and breakfast was hight quality in all products.
i have lactose intolerance and gluten sensibility and they were very kind and provide me an amazing breakfast witch is very rare in my condition, so i thank all of you for the kindness that you show and quickness in finding pastery and milk.
i would defenitly come back to this hostel whenever i'm in lisbon

Room Tip: excellent choice
  • Stayed: February 2017, travelled on business
    • Value
    • Cleanliness
    • Service
Thank Inês L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 January 2017 via mobile

The perfect location could not compensate for paper thin walls, cold showers and a stained towels.
 

Unfortunately our en suite room should never have been a room in the first place. It was located opposite the kitchen area and we were woken up each morning by the rattle and clatter of cutlery and plates. Our room was adjacent to some sort of utility/storage room and we could feel the vibrations of its constant use above our heads throughout the morning. The location combined with the paper thin walls was not acceptable.

We arose on both mornings at 10 am to find that there was no hot water and there was no effort made on the part of staff to facilitate other showers.  Furthermore one of our “orange” towels was not clean. At this stage we had written off the hotel and did not pursue the later issue with staff.

Towels were not changed and beds were not made each day and we would have liked for this to have been more explicit before we made our ill-judged reservation.

It is our opinoon that the below standard hotel does not merit the young and charming hotel staff it employs

Stayed: January 2017, travelled as a couple
Thank Alan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StayINNLisbonHostel, Proprietário at Stay Inn Lisbon Hostel, responded to this reviewResponded 20 January 2017

Dear Alan,

We truly are sorry that you had such a bad experience with us.

From our 4,5/5 from our 152 reviews, I can truly say that we make everything in our hand to give our guests the best possible experience. But, and this is very important, we are not an Hotel and we shouldn’t be mistaken by one. Therefore, services like making the bed or changing towels everyday are not included in our services. Plus, we believe that everyone of us is responsible for reducing our ecological footprint. Changing everyday towels that are used one single time goes against this purpose. In a two nights stay like yours, we don’t see the need of changing it. This being said, if it’s requested by the guests, of course we will make the change.
About the stained towel, we are really, really sorry. And of course we would have change it if we had been told about it.

Regarding the noise, the silence period starts at 11p.m. and finishes at 8:30 a.m., just in time for breakfast. These are exactly the hours on which the kitchen is closed. When the silence period is over, we cannot stop the natural movement of the guests and the hostel.

We are really sorry about the cold water. When you warned the Staff about it, we promptly tried to solve it. We checked and, by the afternoon, there was hot water, so we remained assure that everything was ok with your shower. And more when, in the morning after, you didn’t tell anything about it to the Staff, so we did nothing to provide you with another shower solution. This being said, after your review, we went to check the shower, thinking that there was something wrong with it, and we didn’t find anything. There was hot water in the shower and hot water in the sink.

From our 4,5/5 we think you can assume that your bad experience was an exception and we would really love to have you back the next time you come to Lisbon, so that together we can turn this bad experience into a great one!



Kindest regards,
Stay INN Lisbon Hostel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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