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All reviews close to the airport spa area premium room star hotel wonderful hotel rooms are modern floor sauna city tagus euro
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Reviewed 7 January 2017

Just arrived for New Year's Even staying and few more days relaxing.
Booking done for the party only at the hotel, after dinner outside hotel.
At check-in aggressive marketing for staying at the dinner too at the hotel, finally agreed to stay for dinner, subject to have the second meat main course, the first being fish, replaced by another different fish course . Soon to discover at table sitting time, that there was the main room with the band and another upstairs hall with DJ. After complaining that we should have told before, promise to find a nice table by the window. Went to upstairs and the table near service support room, complaining again with hotel manager and no reaction.
Second fish main course being the same as first: being served twice the same fish dish!
Last, but not least, breakfast for all guests in the morning outside hotel, hundred meters through a freezing corridor, to be in cold huge hall with large round tables sharing same table other guests: being told too many guests for the hotel breakfast room...
This 5 star hotel, in a unique stunning location, has a manager fit to run, maybe, a 1 star hostel.
What a pity.

Date of stay: December 2016
2  Thank fg343
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MYRIADbySANAHotels, Diretor-Geral at MYRIAD by SANA, responded to this reviewResponded 9 January 2017

Dear F G,

Thank you for having chosen MYRIAD by SANA Hotels during your stay in Lisbon.

Although we are very disappointed that most of our services have not lived up to your legitimate expectations, we are grateful to have received your feedback and have the opportunity of improving our quality standards.

We have already met with the relevant team members, together read carefully your comments and discussed an action plan to improve our service standards through training. We truly hope we can avoid similar incidents in the future and have consistently in place our usual high standards.

We hope we have the chance to welcoming you back in Lisbon and in our Hotel soon, so that we can offer you a flawless hotel experience.

Thank you for your attention.

Nuno Braga Lopes
General Manager – Myriad by SANA Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 January 2017 via mobile

This hotel really had 5 stars quality. The view is wonderful, the room was cozy and well equipped and the staff is very friendly. The breakfast was good and the service very attentive.
Overall an amazing experience!!!

Date of stay: January 2017
Trip type: Travelled as a couple
Thank Paula C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MYRIADbySANAHotels, Gerente geral at MYRIAD by SANA, responded to this reviewResponded 16 January 2017

Dear Mrs. Paula C,

Thank you for taking the time to post your fabulous review about your stay at the Myriad by SANA Hotels. We are delighted to acknowledge that you had a fabulous stay with us and how highly you rated your experience here.

As you mentioned we pledge to be always attentive and so, your recognition means a lot to us.

Your enthusiasm for our Hotel is very much appreciated and so we hope to have the honor of welcoming you back at the Myriad.

Kind regards,

Nuno Braga Lopes
General Manager – Myriad By SANA Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2017 via mobile

The proximity of this modern hotel is close to the airport but about 20 minutes from the city center. One should be aware as it requires a car or taxi get to downtown.
The amenities and staff were gracious and the surrounding area was interesting and safe. Walk the boardwalk, see the aquarium, and check out the nearby architecture.
The room was sleek and modern, but the decorator chose the design and style aspect over practicality and function. Some things worked while others were quirky. A pod like chair was suspended from the ceiling and placed near the windows. It was uncomfortable and never used and simply blocked the views.
The shower/tub surrounded by clear glass walls was centered in the room. Taking a shower caused water to pool by it's entrance.
The toilet and bidet were on one end in its own small room, with a clear sliding door. Privacy was attained by a curtain. One had to time one's hygiene needs with his suite mates.
The shower faucet was confusing (no fewer than 5 knobs)--they only used Axor by Hansgrohe as well as for the lav and bidet faucets. No costs were spared.
The sound for the TV came from overhead speakers controlled by its own panel near the door. This did not function properly.
The array of lights were controlled by several rocker type switches. The light filter and black out roller shades were also controlled electronically. The learning curve for all the switches was steep.
The room was very quiet and the windows could open to hear the comforting sounds of the Atlantic. The room was near the elevator and was dead silent.
The staff were all friendly and helpful.
The morning breakfast buffet was included and was one of the best hotel breakfasts I have had.
The room service hamburger and Caesar salad were delicious and ample, and arrived within 30 minutes.
A highly recommended property.

Date of stay: January 2017
Trip type: Travelled as a couple
2  Thank NealF689
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MYRIADbySANAHotels, Gerente geral at MYRIAD by SANA, responded to this reviewResponded 16 January 2017

Dear Mr. Neal F,

Thank you for taking the time to post your review about your stay at the Myriad by SANA Hotels.

It is a great pleasure, for us, to know that you had an amazing experience in our hotel.

Your enthusiasm for our Hotel is very much appreciated and so we hope to have the honor of welcoming you back at the Myriad.

Kind regards,

Nuno Braga Lopes
General Manager – Myriad By SANA Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 December 2016

We have been there for a company conference for 3 nights in February 2016. The rooms were very sunny and the sea view was spectacular. The rooms are in this modern Boutique style, I am not a special fan of such effect chasing things, but anyhow they are big enough, very clean and comfortable.

Around the hotel there is a lot to see and the beach promenade is always inviting you for a walk.

I enjoyed my stay there and can recommend this hotel

Date of stay: February 2016
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank staierle
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MYRIADbySANAHotels, Gerente geral at MYRIAD by SANA, responded to this reviewResponded 16 January 2017

Dear Mr. Steffan A,

Thank you for taking the time to share your review on TripAdvisor. We are very pleased to know that you had a great experience with us.

We truly hope to welcome you again in the near future.

Kind Regards,

Nuno Braga Lopes
General Manager - MYRIAD by SANA Hotels

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Reviewed 5 December 2016 via mobile

Vibing dynamic hotel
New furniture
Modern ambiance
Great views really great
Staff polite
Breakfast tasty
Nice to have jogging
6-7 euro taxi to airport
Average sauna and hamam
Pool small just to relax
Would recommend for tourists and biz people

Date of stay: November 2016
Thank Jettmann
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MYRIADbySANAHotels, Gerente geral at MYRIAD by SANA, responded to this reviewResponded 16 January 2017

Dear Jetrmann,

Thank you for taking the time to post your review about your stay at the Myriad by SANA Hotels.

It is a great pleasure, for us, to know that you had an amazing experience in our hotel.

Your enthusiasm for our Hotel is very much appreciated and so we hope to have the honor of welcoming you back at the Myriad.

Kind regards,

Nuno Braga Lopes
General Manager – Myriad By SANA Hotels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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