Just arrived for New Year's Even staying and few more days relaxing.
Booking done for the party only at the hotel, after dinner outside hotel.
At check-in aggressive marketing for staying at the dinner too at the hotel, finally agreed to stay for dinner, subject to have the second meat main course, the first being fish, replaced by another different fish course . Soon to discover at table sitting time, that there was the main room with the band and another upstairs hall with DJ. After complaining that we should have told before, promise to find a nice table by the window. Went to upstairs and the table near service support room, complaining again with hotel manager and no reaction.
Second fish main course being the same as first: being served twice the same fish dish!
Last, but not least, breakfast for all guests in the morning outside hotel, hundred meters through a freezing corridor, to be in cold huge hall with large round tables sharing same table other guests: being told too many guests for the hotel breakfast room...
This 5 star hotel, in a unique stunning location, has a manager fit to run, maybe, a 1 star hostel.
What a pity.