Pros
Well located
Friendly staff
Cons
Small elevator cant fit 2 people with luggage
Third floor has very intense smell
Breakfast is weak
Very small annoying bathrooms
Mini fridge had mold growing in it
Stayed last year at ibis saldanha very close by it is 2 star hotel cheaper renovated and great breakfast!More
Triple rooms are very tight ! The guy from frontdesk was not nice. It's well located. We had a problem with the 2nd time we went there (we had stayed in this hotel for 2 nights in first time), there were no rooms available, even with our reservation confirmed. So, after arriving there at night, we were noticed that there were no vacancy for us. We needed to move to another hotel and it delayed almost 2 hours to confirm new hotel and wait for the taxi to arrive. I would not recommend it !
Dear Mrs. Priscila2986,
thanks for the feedback.
Please note that if the Hotel didn´t had your reservation you must complaint to the agency where you have made the reservation.
I inform that our frontdesk did everything they could since they had booked another hotel for you to make sure you would have a good trip. I think that our frontdesk was really helpful!
Thank you very much!
Best Regards
This is possibly the worst hotel we have ever stayed at. The bathroom stank. The carpet was dirty. The pillowcases were yellow. The water pipes rattled when other residents were using the bathroom. The staff were unhelpful. Beware of the taxi fare to the airport, if ordering a taxi from the hotel. You will be overcharged.
Dear Mr./Mrs. Maps28179977324,
we are sorry that you haven´t liked your stay but there must have been some misunderstanding since our pillowcases are not yellow but white as you can confirm by our pictures. Please note that the cleaning of the Avenida Park Hotel is done daily. Our staff is usually known for being friendly and helpful and help all guests to pick up their taxis by informing them of an approximate cost of the trip (values that are already calculated on several websites)
I wish I could have more details about your trip in order to confirm everything you indicate.
Best regards
Very outdated. First room i was in was a cupboard (109)! Demanded to be moved as i had requested a terrace , had to show emails as proof.
Bog standard breakfast, same every morning. Breakfast waitress was lovely tho. Not suitable hotel / area for disabled. Drains rattled all day / night long and the room stank (501). Bath in both rooms very slippery & no grab rails in either.
Thank you very much for your comment, we will do everything to improve.
Stayed three nights here. Smallish room, very small bathroom with door that didn’t close properly and we had to request towels as none provided. No kettle or fridge in room. Breakfast area small and crowded, basic continental breakfast. Twice the chambermaid opened our door without knocking which was alarming. I would probably look for a different hotel if staying in Lisbon again.
We thank you very much for your comment, we will pay attention to what you have described and we will do for improvement.
Stayed here along with my wife for a short city break , the bathroom covered in mould , hair in the questionable breakfast , money taken from our room, staff incompetent, no customer service , not in the city centre , rough area , no bar or refreshment area , uncomfortable noisy bed , no shower gels or washing facilities, no iron or board , just awful, avoid at any cost - a sub standard hostel at a push , avoid avoid
Thank you very much for your comment, we will take into account what you described and we will do everything to improve, thank you.
