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Reviewed 22 October 2021

Everything in this place is black. Walls, floor, ceiling. The halls look like they’re from a morgue. It’s depressing. The outdoor patio smells like sewage running down the water wall. The €20 breakfast is liquid eggs from a box and limp steamed bacon or warm milk and cheap cereal. Walls between rooms are paper THIN. Had to change rooms when my neighbor was snoring so loud, I thought they were in my room. The machismo black mirror and glass in the bathroom is really dangerous and hideous. Nearly knocked into the large black glass door in the middle of the night.

The only redeeming qualities are the neighborhood and the staff.

By far the WORST Doubletree I’ve stayed at, and will definitely not come back. It’s a stain on the entire chain.

Date of stay: October 2021
Trip type: Travelled on business
Thank Traveler35332212
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
DoubleTree Lisbon, Other at DoubleTree by Hilton Lisbon - Fontana Park, responded to this reviewResponded 5 weeks ago

Dear Traveler35332212,

We have received a copy of the online survey you recently completed following your stay at DoubleTree by Hilton Lisbon - Fontana Park. Thank you for taking the time to complete it.

As we pride ourselves in meeting and exceeding our guest’s expectations, we were both surprised and disappointed to find that you were only fairly satisfied with your hotel stay. Please accept our sincere apologies for any inconveniences that may have been caused.

Naturally, it is always a concern when we receive feedback regarding our standards not satisfying guest expectations. As a Hilton Honors member you are important to us. It saddens us to know that we have disappointed you with our overall accommodations and design. Your feedback has been taken very seriously and has been forwarded to the relevant departments.

Thank you very much for your feedback, which has enabled us to monitor our standards and the service we provide. We would like to have another opportunity to prove to you the DoubleTree by Hilton standards and the type of service we are accustomed to providing and hope that we will be able to welcome you back to our Hotel in the future.

Yours sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 October 2021

Convenient location in a nice residential area between metro stations Picoa and Saldhana.
Excellent staff at concierge and breakfast: trained, polite and willing to go the extra mile.
Good breakfast buffet we especially appreciated the local products (mini version of pastéis de nata, marmelada de membrillo, mel).
Superior room good size, design furniture, well-equipped. Slow shower drain.

Date of stay: October 2021
    • Value
    • Cleanliness
    • Service
Thank Ramona P
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
DoubleTree Lisbon, Other at DoubleTree by Hilton Lisbon - Fontana Park, responded to this reviewResponded 20 October 2021

Dear Ramona P,

Thank you very much for your kind review and comments regarding your stay at the DoubleTree by Hilton Lisbon - Fontana Park.

We are very happy to know that you enjoyed your stay with us as well as with the service provided.
We will be delighted to share your nice comments with all the Team!

We hope to welcome you back at our Hotel in a near future.

Kindest Regards from Lisbon,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2021 via mobile

The staff was amazing! Even before our arrival, they helped us via email. At the check in and check out, Ana made sure to explain us everything about the hotel and Lisbon. At night, Guilherme helped us with amenities and together with Fernando we organized a birthday surprise for the next day. In the morning, Miguel, Inês and the whole team sang the happy birthday song with a beautiful and delicious cake, and so our day started in the best possible way!

Date of stay: October 2021
Trip type: Travelled as a couple
Thank Fabian P
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
DoubleTree Lisbon, Other at DoubleTree by Hilton Lisbon - Fontana Park, responded to this reviewResponded 19 October 2021

Dear Fabian P,

Thank you very much for your kind review and comments regarding your stay at the DoubleTree by Hilton Lisbon - Fontana Park.

We are very happy to know that you enjoyed your stay with us as well as with the service provided.
We will be delighted to share your nice comments with all the Team!

We hope to welcome you back at our Hotel in a near future.

Kindest Regards from Lisbon,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 October 2021 via mobile

The room was clean and adequate. Not well located for sightseeing and such. The service was average. Breakfast was decent with a blende of American and European styles an even some local pastry options.

The hotels has a very modern look -very stark and unlike other double trees - more like a moxie. It looks a little like a prison hallway walking down to the rooms.

Date of stay: October 2021
Trip type: Travelled with friends
Thank courtneye136
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
DoubleTree Lisbon, Other at DoubleTree by Hilton Lisbon - Fontana Park, responded to this reviewResponded 8 October 2021

Dear courtneye136,

Thank you very much for your review from your recent stay at the DoubleTree by Hilton Lisbon – Fontana Park, which is of extreme importance to all our Team.

We regret that we did not exceed your expectations in your recent stay with us, your comments are very important for us in order to improve our service and facilities.

Nevertheless, we sincerely hope to welcome you back to our Hotel in a near future.

Kindest Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2021 via mobile

Location is quite central, which can be a pro or contra. The street noise is heavy and u should be prepared to sleep with closed windows. Thanks to the hospitality of Ana and Beatriz, at least we found one terrace room with a nice view over the city. Breakfast was on the smaller side and except the scrambled eggs the other options were in an expected quality. The staff working in the restaurant were all very kind and attentive

Date of stay: September 2021
Trip type: Travelled with family
Thank established_drs
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
DoubleTree Lisbon, Other at DoubleTree by Hilton Lisbon - Fontana Park, responded to this reviewResponded 4 October 2021

Dear established_drs,

Thank you very much for your kind review and comments regarding your stay at the DoubleTree by Hilton Lisbon - Fontana Park.

We are very happy to know that you enjoyed your stay with us as well as with the service provided.
We will be delighted to share your nice comments with all the Team!

We hope to welcome you back at our Hotel in a near future.

Kindest Regards from Lisbon,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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