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Reviewed 27 November 2021

This is by far the weirdest designed hotel I have ever stayed at. Everything is dark, the hallways and carpet are black. It's really quite odd. The one complaint I have is that the bathroom set-up provides no privacy and the shower soaks the floor. The room has ample space and a comfortable bed. And the staff is outstanding (Honorable mention to Luis at the front desk!!), the breakfast is lovely and the location is great (a bit of a walk from the main tourist area, but we prefer that). We really enjoyed our stay here.

Date of stay: October 2021
    • Rooms
    • Cleanliness
    • Service
Thank Jhn
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
DoubleTree Lisbon, Other at DoubleTree by Hilton Lisbon - Fontana Park, responded to this reviewResponded 29 November 2021

Dear Jhn,

Thank you very much for your kind review and comments regarding your stay at the DoubleTree by Hilton Lisbon - Fontana Park.

We are very happy to know that you enjoyed your stay with us as well as with the service provided.
We will be delighted to share your nice comments with all the Team!

We hope to welcome you back at our Hotel in a near future.

Kindest Regards from Lisbon,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 November 2021 via mobile

I can understand some of the negative feedbacks, in particular about the interiors. It is seriously all black and dark and it is kind of depressive. Even the inner parts of the cabinets and cupboards is pitch black, very difficult to see anything inside. Bathroom interiors is black, too. I cannot understand why theh have made it like this. Positive aspects; very friendly staff and the breakfast is perfectly okay and has all kinds of.

Date of stay: November 2021
Trip type: Travelled on business
Thank ArneB607
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
DoubleTree Lisbon, Other at DoubleTree by Hilton Lisbon - Fontana Park, responded to this reviewResponded 23 November 2021

Dear ArneB607,

Thank you very much for your review from your recent stay at the DoubleTree by Hilton Lisbon – Fontana Park, which is of extreme importance to all our Team.

We regret that we did not exceed your expectations in your recent stay with us related with our accommodation and design, your comments are very important for us in order to improve our service and facilities.

Nevertheless, we sincerely hope to welcome you back to our Hotel in a near future.

Kindest Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 November 2021 via mobile

Do not believe the high reviews. This DoubleTree is in a great part of the city and the staff is wonderful. But the rooms are terrible and are way below DoubleTree / Hilton standards. The owners of this hotel franchise either need to bring the hotel up to standard or the Hilton brand should remove this hotel from its inventory. The rooms are not functional starting from the bathroom. One is unable to take a proper shower without getting the entire floor wet risking the carpet outside the bedroom in getting wet. Yes and the rooms are mostly black with mirrors in the bathroom in places where people should not be seeing themselves using the toilet. The dark carpet and black walls can’t possibly be kept clean. A walk down the hallway has black walls with black doors and the room number on the floor. Just a very strange looking decor and not functional. As a long time Hilton Honors and Diamond member I do not believe this hotel meets the Doubletree standard. I do not recommend that other Diamond members consider a stay here. But if you are a Hilton Honor member take a moment and provide an honest review as the review score is significantly inflated. The owners of this hotel owe it to its employees to provide a good product they can sell. The hotel staff is wonderful and do the best they can. Do not bring your wife or girlfriend to this hotel as the rooms are not attractive or functional. The lobby and bar area are ok but not great. - Mr. Machin

Room tip: Hotel needs updating and rooms are not functional for the expect level of quality. Staff is great and very helpful.
Date of stay: November 2021
Trip type: Travelled as a couple
Thank E5253WDrm
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
DoubleTree Lisbon, Other at DoubleTree by Hilton Lisbon - Fontana Park, responded to this reviewResponded 5 November 2021

Dear E5253WDrm,

We have received a copy of the online survey you recently completed following your stay at DoubleTree by Hilton Lisbon - Fontana Park. Thank you for taking the time to complete it.

As we pride ourselves in meeting and exceeding our guest’s expectations, we were both surprised and disappointed to find that you were only fairly satisfied with your hotel stay. Please accept our sincere apologies for any inconveniences that may have been caused.

Naturally, it is always a concern when we receive feedback regarding our standards not satisfying guest expectations. As a Diamond Member you are important to us. It saddens us to know that we have disappointed you with our overall accommodations and design. Your feedback has been taken very seriously and has been forwarded to the relevant departments.

Thank you very much for your feedback, which has enabled us to monitor our standards and the service we provide. We would like to have another opportunity to prove to you the DoubleTree by Hilton standards and the type of service we are accustomed to providing and hope that we will be able to welcome you back to our Hotel in the future.

Yours sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 October 2021

We enjoyed our stay here. The location is a bit away from the main tourist areas of Lisbon, but getting around the city by Metro is quick and easy. The staff here is terrific and went out of their way to be helpful. In particular, Luis, Guilherme and João of the reception team helped us print our PCR test results and other travel documents.

As other reviews have noted, the property needs some redecorating. Someone must think that the dark walls, dim lighting and black carpet are outré, but I found them a bit depressing. Portugal is full of light and life, and this hotel should be too!

Date of stay: October 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank WPMS
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
DoubleTree Lisbon, Other at DoubleTree by Hilton Lisbon - Fontana Park, responded to this reviewResponded 28 October 2021

Dear WPMS:

Thank you very much for your review from your recent stay at the DoubleTree by Hilton Lisbon – Fontana Park, your comments are very important for us in order to improve our service and facilities.

We regret that you did not identify yourself with the hotel’s design and color selection nor the rooms features and style.

However, we are very glad to know that our staff was extremely helpful, especially João, Luis and Guilherme.
We will be delighted to share your nice feedback with all the Team!

Nevertheless, we sincerely hope to welcome you back to our Hotel in a near future.

Kindest Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 October 2021

Everything in this place is black. Walls, floor, ceiling. The halls look like they’re from a morgue. It’s depressing. The outdoor patio smells like sewage running down the water wall. The €20 breakfast is liquid eggs from a box and limp steamed bacon or warm milk and cheap cereal. Walls between rooms are paper THIN. Had to change rooms when my neighbor was snoring so loud, I thought they were in my room. The machismo black mirror and glass in the bathroom is really dangerous and hideous. Nearly knocked into the large black glass door in the middle of the night.

The only redeeming qualities are the neighborhood and the staff.

By far the WORST Doubletree I’ve stayed at, and will definitely not come back. It’s a stain on the entire chain.

Date of stay: October 2021
Trip type: Travelled on business
Thank Traveler35332212
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
DoubleTree Lisbon, Other at DoubleTree by Hilton Lisbon - Fontana Park, responded to this reviewResponded 25 October 2021

Dear Traveler35332212,

We have received a copy of the online survey you recently completed following your stay at DoubleTree by Hilton Lisbon - Fontana Park. Thank you for taking the time to complete it.

As we pride ourselves in meeting and exceeding our guest’s expectations, we were both surprised and disappointed to find that you were only fairly satisfied with your hotel stay. Please accept our sincere apologies for any inconveniences that may have been caused.

Naturally, it is always a concern when we receive feedback regarding our standards not satisfying guest expectations. As a Hilton Honors member you are important to us. It saddens us to know that we have disappointed you with our overall accommodations and design. Your feedback has been taken very seriously and has been forwarded to the relevant departments.

Thank you very much for your feedback, which has enabled us to monitor our standards and the service we provide. We would like to have another opportunity to prove to you the DoubleTree by Hilton standards and the type of service we are accustomed to providing and hope that we will be able to welcome you back to our Hotel in the future.

Yours sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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