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2 - 7 of 41 reviews
Reviewed 2 February 2022 via mobile

Feels like a Five Star Hotel.
Fabulous rooms. Clean Comfortable and Modern. €45 for a single great value. Was given a free upgrade and a drink at the bar FOC. Reception staff awesome. Would highly recommend. I never want to leave! Easy walking distance to restaurants and supermarkets.

Date of stay: February 2022
Trip type: Travelled solo
Thank Frangipani12
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 28 October 2021

CHARGED 172 € FOR SERVICES I HAVENT USE.

Hade 3 nights and breakfast reserved. I cancelled the room and the breakfast the first day morning at 9:00AM, and the hotel obligated me to pay 3 nights and 3 breakfast event I used only one.

Already wrote a letter to the Portugal authorities w...livroreclamacoes.pt (Save this page if you use this hotel)

Also had to do a reclamation to VISA for charges of services I haven't use. BE CAREFULL, I WAS CHARGED 172 € FOR SERVICES I HAVENT USE.

The hotel is in a very lonely area and far from the center quite scary to walk by night time. The staff is very friendly but direction is extremely rude. TO AVOID ++++

Date of stay: October 2021
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank 363josu_a
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 25 October 2021 via mobile

The area is very dark, not to walk by night time. The staf is friendly but the management was extremelly rude. Not to repeat, all the score is zero when the director acts like a dictator. Parking is extremelly narrow, forget to park if you have a family car.

Date of stay: September 2021
Trip type: Travelled as a couple
Thank julio g
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 13 September 2021 via mobile

We came for two nights as we had to attend a wedding in Setubal and we were actually happy to leave this place as it provided an awful experience.

The beginning of our stay was not impressive, but it was decent. The location of the hotel is definitely not ok and it is 25-30 mins walk from the heart of Setubal. The rooms are more appropriate for a business hotel than for a vacation hotel: pretty basic, no own character.... and some of the rooms looking towards the inner side of the hotel, something that turned out to be a serious issue.

Room 216 was a nightmare. As someone who cannot sleep with air-conditioning on, I had to open the window of the room. I was fine with the fact that the view was miserable, but what drove us crazy was the noise coming from hotel aggregates/kitchen or similar which started in the morning at 07:30. It was impossible to continue sleeping. I went downstairs to ask for a potential change of my room, but the receptionist lady just said she couldn’t do anything as everything was fully booked. She did not even show understanding to the fact that there was a
significant issue affecting our stay.

Speaking of staff, when I called to ask for an iron & ironing board , I was told that there we none and I had to give it to the laundry. Having no choice, I agreed and then the receptionist told me to go to the reception to bring down my two shirts instead of sending someone. Completely unacceptable for a service for which I had also to pay.

I am not going to mention that calling a taxi took them 10 minutes just to make the call when we were leaving.

In conclusion, I have rarely had such a poor experience at a hotel. Total lack of guest experience focus and customer care. I left the hotel in need of a good sleep (because of this room 216! ), rather than leaving it relaxed and energised by a good holiday/wedding weekend in Setubal.

Date of stay: September 2021
Trip type: Travelled as a couple
1  Thank MaksimsReviews
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 4 days ago via mobile
Google Translation

Date of stay: November 2022
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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