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“An unforgettable week”
Review of Porto Mare Hotel

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Porto Mare Hotel
Ranked #7 of 88 Hotels in Funchal
Certificate of Excellence
Reviewed 22 September 2017

The resort has the best garden we seen on the island. It is actually a small botanical garden perfectly maintained. Everything is spotless and very well maintained. We had the best room we ever think about with a fantastic welcom from the stuff as we were celebrating our wedding anniversary. Everybody on the resort is doing a great job looking after your needs. The advice received from the front desk on different matters from restaurants in town to book trips was excellent. Food was very good on all restaurants on the resort and the service was outstanding. Good quality entertainment every evening. Huge selection at the buffet both on breakfast and dinner. The resort has plenty of beach chairs around the pool and in the garden. Don't know why is not 5 stars. It deserves .

Room Tip: Top floors
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  • Stayed: September 2017, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank famlucaci
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnaTeresaMatos, Manager at Porto Mare Hotel, responded to this reviewResponded 13 October 2017

Dear Guest,
Your opinion is very important to us.
We were very pleased to hear that you enjoyed the time you spent with us.
We look forward to seeing you again soon, here or at another Portobay hotel.
Ana Teresa Matos

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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51 - 55 of 2,164 reviews

Reviewed 21 September 2017 via mobile

We stayed here and had a lovely holiday. Great central twin room with sea views that go on to the horizon.
Grounds are very well kept and all pools are immaculate.
The hotel is 30 min stroll to central Funchal or a 10 min bus ride. (No.4 bus) but does have a wide variety of restaurants and bars close by.
Greeted on arrival with very helpful front desk staff who gave us hints and tips on the surrounding area. Overall a very pleasant start to the holiday.
However desk staff later in the week were brusque and despite reporting a faulty bathroom light this was not fixed and my partner was not happy with the tone she received when reporting this.
Also the service at the Veranda bar was appalling with the staff ignoring us for 25 mins to serve people who arrived after us and were obviously regular visitors to the hotel.
All other staff were friendly helpful and happy to help.
Please don't let this put you off what is a nice complex just be aware this can happen.
Yes there is bar music until 23.00 but this is not so loud and didn't disturb us but if you want quiet just close your balcony door.
Our only issues.
1. Regulars (UK) get very offended if you dare to take a table they have decided is theirs.(Breakfast or bar area, we thought it hilarious others may not)
2. Regulars (UK) seem to think they have the right to push past at breakfast as though the plentiful food will disappear and have staff attention at all times and are really quite rude.
Conclusion.
Hotel great, staff on the whole great, UK pensioners were embarrassingly rude to all nationalities.
I am from the UK so I'm not being disrespectful just to people from the UK it's just I was brought up with manners.

Stayed: September 2017, travelled as a couple
Thank Ian J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 September 2017

We have just returned from spending two weeks at this fabulous hotel, our room was superb and everything about this hotel is 5 star. I cannot fault the hotel at all,the staff were very attentive and nothing was too much trouble. We had bed and breakfast but we did eat at The Med restaurant and it was very good.

Room Tip: We had a superior room with a sea view
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  • Stayed: September 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank John N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnaTeresaMatos, Manager at Porto Mare Hotel, responded to this reviewResponded 12 October 2017

Good afternoon,
Thank you for your positive comments.
I will share them with our team.
It is always good to see you again.
Thank you,
Ana Teresa Matos

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 September 2017

  • Stayed: September 2017, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jet2holidays
Thank Janet R
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
AnaTeresaMatos, Manager at Porto Mare Hotel, responded to this reviewResponded 12 October 2017

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 20 September 2017

From the welcome at reception until checking out a week later we found this hotel delightful. All the staff we had contact with were friendly and made us feel more like guests returning for the 10th holiday rather than the 1st. The gardens are really lovely with plenty of sun loungers and the large pool in front of the hotel is great for cooling off or swimming a few lengths. The hotel provides pool towels which were a good size and quality and you can exchange these as many times as necessary during your stay. We didn't use the spa but it also looked very clean and peaceful with a nice indoor/outdoor pool. Very good breakfast buffet. We loved Madeira and will definitely stay at the Porto Mare hotel again in the future.

Room Tip: We were very pleased with our spacious room (2457), which had a lovely view over the pools, gardens...
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  • Stayed: September 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Melanie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnaTeresaMatos, Manager at Porto Mare Hotel, responded to this reviewResponded 13 October 2017

Dear Guest,
We are very grateful for your comments.
We were pleased to hear that we met your expectations and hope to see you again at one of our PortoBay group hotels.
Best regards,
Ana Teresa Matos

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Porto Mare Hotel

Address: Rua Simplicio Passos Gouveia, 21, Funchal, Madeira 9004-565, Portugal
Region: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Funchal
#5 Business Hotel in Funchal
#7 Luxury Hotel in Funchal
#10 Romantic Hotel in Funchal
#11 Family Hotel in Funchal
Price Range: $200 - $324 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Porto Mare Hotel 4*
Number of rooms: 198
Official Description (provided by the hotel):
The Porto Mare hotel occupies the central wing of the Vila Porto Mare resort and benefits from the use of all its facilities. There are many different corners and atmospheres here ... something new to discover every day. The rooms combine views over the ocean with tropical gardens. Four restaurants, six bars, an ice-cream parlour, five pools, SPA, sports and children's facilities... ... more   less 
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Also Known As:
Porto Mare Funchal
Porto Mare Hotel Madeira
Porto Mare Madeira
Porto Mare Hotel Funchal, Madeira

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